I recently used the same chat service for customer support. It did not require Java (which I do not have installed). From the error message, I can see that an entry in one of your HOSTS files is probably blocking sales.liveperson.net, which is the domain the chat service uses. You have five HOSTS files, but only the last one is actually working as a HOSTS file. I would recommend deleting the unused HOSTS files, then editing the current (last) HOSTS file to ensure that sales.liveperson.net is not blocked. Then flush the DNS cache, reboot, and see if you can connect. (Flush DNS cache: Start-> Run-> Cmd.exe, type "ipconfig /flushdns" without the quotes, click Enter)