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Rsullinger

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Posts posted by Rsullinger

  1. Hello Gheller,

     

    We are not currently aware of any conflicts or compatibility issues with the two apps that you mentioned. I haven't really used any clean up tools on android phones before, so I can't really comment on which one would be best. If you have your eyes set on one of the two above, I would go with the one that has the features that you truly want from it. 

     

    Thank you,

     

    Ron S

  2. Pyzro - so you had to manually enable the Windows Management rule on every PC? I'm having the same exact problems you mention. I'm hoping I do not have to visit each machine! Let me know... 

     

    Hello Philly,

     

    I can assist you with this if you want to bring it to a private support ticket. If you happen to have a GPO on your environment, you can push out a group policy to change this on all of your machines which may make things a lot easier for you. There is a Microsoft forum post that has helped other customers that I have worked with that gives detailed steps for this:

     

    https://social.technet.microsoft.com/Forums/windowsserver/en-US/84c78946-eb05-4068-877d-489153419d13/how-to-enable-the-wmi-entry-in-the-firewall-configuration-using-gpo-on-win7?forum=winserverGP

     

    Thank you,

     

    Ron S

  3. Hi CxL,

     

    No problem. It is in the admin guide and it can be found under page 22 under section 7.4. Here is a link to the one I am viewing just in case: http://static-cdn.malwarebytes.org/assets/userguides/2015-01-21/MBMCGuide.pdf

     

     

    If they are not frequently online, then that may be the issue. They have to check in with the policy (based on the policy check in timer) so that the client can send the console the log to update if the client is clean or not. If you notice they are online and are still showing as pink/red, then we can assist in figuring out either why an infection is not being removed or why it is still showing that way.

     

    Thank you,

     

    Ron S

  4. I would also really appreciate knowing when there will be a new version of the enterprise console. 2 years is a really long time to wait for a product we actually pay for when the free version has been updated several times.

     

    We do have an update to the management console from MEE(1.3) to 1.4.1. You should have received an e-mail with your new ID and Key and upgrade instructions on 11/11 of last year.

     

     

     

     

    What you fail to mention is that Development is aware of several customer for which updating MBAE via the method in that link does *not* work properly.

     

    Ask me how I know ? - Because MBAE installer hangs if I push any 1.5 build version from the 1.4.1 managment console and there's no fix for past 2 months on going now.

     

    I'm somewhat surprised that that workaround thread has been allowed to stand without a follow up indicating that it will not necessarily work as described or pulled all together until the issue is resolved.

     

    CxL

     

     

    While it is true that some customers are having issues with the install after swapping the packages, not everyone is having this issue. We are currently troubleshooting and trying to find the root cause of this issue. If you are willing to provide some logs or information for this, PM me your e-mail so I can create a ticket to collect these.

     

    Thank you,

     

    Ron S

  5. Hello cxl48548,

     

    1.  The red/pink color will show that a detection is found. That will stay like that until the next scan that computer does comes back clean. 

     

    2. You are correct in this but there is also a quarantine option. None, like you assumed, is no action taken. Success is there when a program or IP address was blocked. Quarantine is there when a file is removed. 

     

    Just for an example, I ran a test infection which Malwarebytes blocked so it shows as a success. Then, it quarantined the file so it shows up as a quarantine. If you are noticing some items as none, then there is two things that may be causing that.

     

    a. The settings in the policy may have the setting for that detection (pups and pums for example) as show in results list and do not check for removal. Because they are not check for removal, nothing happens to them.

     

    b. Quarantine automatically was not turned on for that scan.

     

    Let me know if you have any other questions!

     

    Thank you,

     

    Ron S

  6. Hello Hav0c. My name is Ron and I will be assisting you today.

     

    What are you trying to do with the script you sent or trying to do with making them work together. As far as I know with my history with deep freeze, you would only need to install, activate, update the program, then freeze that PC and that will have the protection working, but will need to be updated. 

     

    I am just mainly confused with the script portion and what you are trying to do with it.

     

    Thank you,

     

    Ron S

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