aussiemoonlight
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Posts posted by aussiemoonlight
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everything is working fine now with:
the "Always register Malwarebytes in the Windows Security Center " button turned off;
the web protection turned on;
and the last installed updates are MB 4.0.4.49 - Update package version 1.0.18838 - Component package version 1.0.810
many thanks for your help
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sorry , i only saw your message now. I meant with the browsers (Chrome and Edge) not being used (turned off)
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Thanks Porthos,
We have 5 premium licences for security on our small business, we can't afford delays ...
best, best
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Thanks Porthos, we will disable Web protection as you suggest, even though after the last MB update performance got back normal.
However, we now have the "Always register Malwarebytes in the Windows Security Center " button turned off;
should we turn it on for any reason?
Before those the Web (Chrome and Edge) was having very slow downloads with many interruptions , with the mouse constantly freezing and having messages that we did not have the server access turned on... But with the browsers turned off the programs worked well and the computer regained good performance.
Cheers
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On 2/3/2020 at 7:07 AM, aussiemoonlight said:
Until now (2020-02-03) the problem seems to be solved downloading recent updates (now with MB version 4.0.449, Update package version
1.0.18636, Component package version 1.0.810).However we wonder if the slow opening of web sites is not a consequence of Windows Defender and Malwarebytes working at the same time.
On 2/3/2020 at 3:04 PM, Porthos said:It is not. Defender and MB work fine together.
It would help if we had logs for your system.
Please follow the directions from the following article and post back the requested logs and we'll review to assist you.
Upload Malwarebytes Support Tool logs manually
Thank you
@Porthos Thank's for your interest in helping us.
Files requested:
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On 2/3/2020 at 7:07 AM, aussiemoonlight said:
Until now (2020-02-03) the problem seems to be solved downloading recent updates (now with MB version 4.0.449, Update package version
1.0.18636, Component package version 1.0.810).However we wonder if the slow opening of web sites is not a consequence of Windows Defender and Malwarebytes working at the same time.
On 2/3/2020 at 3:04 PM, Porthos said:It is not. Defender and MB work fine together.
It would help if we had logs for your system.
Please follow the directions from the following article and post back the requested logs and we'll review to assist you.
Upload Malwarebytes Support Tool logs manually
Thank you
@Porthos Thank's for your interest in helping us.
Files requested:
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Sorry, Update package version
1.0.18644 -
On 1/30/2020 at 5:23 PM, aussiemoonlight said:
Hi Guys, thanks for all your feedback! As Berniez, I've tried everything he described for two weeks with no success. Last network crash was one hour ago with :
I just made a new update and seemingly there is a new package I just downloaded:
Malwarebytes version
4.0.4.49
Update package version
1.0.18444
Component package version
1.0.810We hope it works! Lots of work to handle and lots of time expend for nothing with this issue!
If it does not work I will try legacy version 3.8.3.2965-1.0.629.
Is that working well for the people who had installed it?
Until now (2020-02-03) the problem seems to be solved downloading recent updates (now with MB version 4.0.449, Update package version
1.0.18636, Component package version 1.0.810).However we wonder if the slow opening of web sites is not a consequence of Windows Defender and Malwarebytes working at the same time.
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3 hours ago, berniez said:
I had the exact issue that everyone complained about here. It drove me crazy for about a week. I eventually figured out it was a software issue because I never lost my internet connection in safe mode. I found the issue ultimately when I let my computer disconnect the internet, then shut down, which took forever, and let it go to blue screen, saying driver power state failure and create a dump file. That is when I used Whocrashed and it pointed always to mbamchameleon.sys under driver power state failure. I found that odd as I did not know this file was actually a driver. Like others, as long as I used my machine constantly, it would not crash. Only is left alone for a few minutes. I went through a lot of diag for this. It sucked up a lot of my time. Swapping hardware, updating drivers, etc, before trying safe mode. In any event, after I saw the issue, I found this thread. Just updated manually to the latest version. Hopefully that problem is gone. Thanks for this forum. Much appreciated.
Hi Guys, thanks for all your feedback! As Berniez, I've tried everything he described for two weeks with no success. Last network crash was one hour ago with :
I just made a new update and seemingly there is a new package I just downloaded:
Malwarebytes version
4.0.4.49
Update package version
1.0.18444
Component package version
1.0.810We hope it works! Lots of work to handle and lots of time expend for nothing with this issue!
If it does not work I will try legacy version 3.8.3.2965-1.0.629.
Is that working well for the people who had installed it?
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well, it is like a new laptop
less programs, less overuse, no problems (so far)
just a long journey to back all up, get updates/drivers, and install/configure everything...
I guess I am lucky that I only needed to make a clean install once in 30 years using PCs!
lucky also to count on your patience and support in this marathon
I guess you may close this thread
thank you very much (again)
all the best
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many thanks.
will get back to you next week
reinstalling is going to be a long work
have a great weekend
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all my gratitude for the time you dedicated to this issue
is your suggestion to manually reinstall windows 7 or just to make an OS restore to bring the computer (Dell) to its original factory settings?
the latter process is much faster as it will remove all files and programs except those it came with
would it be enough this case?
I will follow your suggestion during this weekend if you would be keen to answer these questions before it
cheers
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Thanks
I apologise for the misunderstanding and for the clarification.
Hope the attached log is what you requested
Cheers
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Thanks
Please see attached Karspersky Log
I am keeping MBAM uninstalled until your further instructions
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Thank you very much for your help.
Removed Java
Run TFC
Cleaned & reinstalled MBAM
No luck however
Please see FRST attachment and image below
Cheers
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thanks again for your help.
I am unable to both copy or paste text from/into this forum (any trick?) so I am attaching the log files
step4: scanned w JRT; files deleted; log attached
step5: scanned w AdwCleaner; files deleted; 2 log attached (forgot to make Registry BKUP)
step6: tried to run MBAM; did not update, program closed
step7: scanned w ESET; files deleted; log attached
step8: scanned w FRST; files deleted; log attached
in the end tried to update MBAM
but was again unsuccessful and the program close (picture below)
cheers
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Thank you for your help
Step 0: OK please see attached Rkill log
Step1: OK registry BKUP created
Step2: MBAM Clean Process 2x and reinstallation made
but unfortunately when I tried the Thread Scan the update did not proceed and the program closed again (picture below)
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Thank you very much, the procedure worked perfectly: MBAM normal again
However, I was not lucky using the same procedure in another computer I use.
(Please see thread https://forums.malwarebytes.org./index.php?showtopic=149601 )
Would you please to be keen to help me with that as well?
Many thanks
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Today I tried again the MBAM Clean Removal Process 2x as it resolved the problem in another computer I use (Win8-64bit):
(see thread https://forums.malwarebytes.org/index.php?showtopic=149301 )
The procedure did not work with this computer (Win7-32bit); please see current Farbar Recovery Scan Tool Log attached.
The computer is working normally though, it does not seem to be infected.
But still does not update nor scans
Many thanks for your help.
MBAM blocks FlexNet Publisher access to 169.254.159.254
in Website Blocking
Posted
All good after Update, thks