RaymondRT

Support employee: "Wordperfect Customer Support; may I help you?" "Yes, well, I'm having trouble with WordPerfect." "What sort of trouble?" "Well, I was just typing along, and all of a sudden the words went away." "Went away?" "They disappeared." "Hmm. So what does your screen look like now?" "Nothing." "Nothing?" "It's blank; it won't accept anything when I type." "Are you still in WordPerfect, or did you get out?" "How do I tell?" "Can you see the C:\ prompt on the screen?" "What's a sea-prompt?" "Never mind. Can you move the cursor around on the screen?" "There isn't any cursor: I told you, it won't accept anything I type." "Does your monitor have a power indicator?" "What's a monitor?" "It's the thing with the screen on it that looks like a TV. "Does it have a little light that tells you when it's on?" "I don't know." "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?" "Yes, I think so." "Great! Follow the cord to the plug, and tell me if it's plugged into the wall." "Yes, it is." "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?" "No." "Well, there are. I need you to look back there again and find the other cable." "Okay, here it is." "Follow it for me, and tell me if it's plugged securely into the back of your computer." "I can't reach." "Uh huh. Well, can you see if it is?" "No." "Even if you maybe put your knee on something and lean way over?" "Oh, it's not because I don't have the right angle-it's because it's dark." "Dark?" "Yes-the office light is off, and the only light I have is coming in from the window." "Well, turn on the office light then." "I can't." "No? Why not?" "Because there's a power outage." "A power... A power outage? Aha! Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?" "Well, yes, I keep them in the closet." "Good! Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from." "Really? Is it that bad?" "Yes, I'm afraid it is." "Well, all right then, I suppose. What do I tell them?" "Tell them you're too stupid to own a computer."

Seems that a lot of people are having this problem. Try installing or reinstalling Microsoft .NET Framework 1.1 Service Pack 1 http://www.microsoft.com/download/en/details.aspx?id=33 Reboot then try installing the KB2656353 update again. If that fails, you'll have to uninstall the .NET Framework 1.1 and reinstall it again.

Try removing your hard drive and installing it as a slave in another computer that has a good anti-virus program. Then you can run a full scan on that drive. Since none of the files are in use, it should be simple to remove the trojan.

Try this: Control Panel, Internet Options. "Security Tab", click "Reset all zones to default level" "Privacy Tab", click "Default"

Control Panel, "Mouse". and adjust your synaptics tapping settings.

Download and install the latest version (1.51.2.1300) and reinstall. http://majorgeeks.com/download.php?det=5756

Download AIDA64 Extreme Edition and it will tell you who makes the specific components. It also gives links to driver downloads. http://www.aida64.com/downloads Latest beta version is 2.00.1758 No install. Just Unzip and run.

Download Kaspersky's FREE TDSSKiller (Rootkits and Bootkits) http://support.kaspersky.com/faq/?qid=208283363 F-Secure's FREE BlackLight – Rootkit Detection and Elimination Tool http://www.f-secure.com/en/web/labs_global/removal-tools