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Can't Update


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I have some sort of Trojan on my laptop.

I downloaded Malwarebytes, and when it tries to update, it appears to try three times, then gives the error message:

PROGRAM_ERROR_UPDATING (5,0,Creatfile) Access is Denied

What should I do?

I've run the program without the update and didn't find anything, but it's still there. It's one of those fake anti-virus trojans, looks like "Antivira AV". I'm using Window Vista if that helps.

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:)

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank you.

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