System Tool infecting Windows XP

[nagrap2]

Hi,

I have the System Tool virus.

I have followed the instructions and downloaded DeFogger, DDS, GMER but when I try to run them System Tool prevents them from running. I also cannot run Internet Explorer or Malwarebytes. I have tried renaming the exe files to something else, but they still do not execute.

Please advise....

Thanks in advance...

[Maniac]

Hello nagrap2! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install or uninstall any software or hardware, while work on.
  
• Keep me informed about any changes.
  

Step 1

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Admin

You only need to get one of them to run, not all of them.

1. rkill.exe
   
2. rkill.com
   
3. rkill.scr
   
4. rkill.pif
   
5. WiNlOgOn.exe
   
6. uSeRiNiT.exe
   

Please post the log in your next reply.

Note: The log can be found at the root of your installed hard drive entitled rkill.log

Step 2

• Launch Malwarebytes' Anti-Malware
  
• Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  
• Go to "-Scanner" tab and select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In your next reply, please include these log(s):

1. RKill log
   
2. Malwarebytes' Anti-Malware log
   

[nagrap2]

Hi,

I tried the suggested rkill files, the one that worked was: WiNlOgOn.exe

Log:

--------------------------------------------------

This log file is located at C:\rkill.log.

Please post this only if requested to by the person helping you.

Otherwise you can close this log when you wish.

Rkill was run on 01/02/2011 at 21:27:00.

Operating System: Microsoft Windows XP

Processes terminated by Rkill or while it was running:

C:\Documents and Settings\All Users\Application Data\eAgKhCf15400\eAgKhCf15400.exe

Rkill completed on 01/02/2011 at 21:27:09.

------------------------------------------------------

I then ran Malwarebytes as instructed and was able to update to the latest version. Then when the application restarted, I get the following error:

"An error has occurred. Please report this error code to our support team. MBAM_ERROR_EXPANDING_VARIABLES(0, 453)"

Please suggest next steps.

[Maniac]

Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
     
  2. Attach.txt
     

  [*]Save both reports to your desktop. Post them back to your topic.

[nagrap2]

Hi,

It doesn't let me load anything up now. Once the laptop startsup after about 5 secs, the System Tool dialogue opens and doesn't then let me open anything not even my computer.

[Maniac]

What about in Safe Mode with Networking?

[LDTate]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!