PLEASE HELP!!! Just purchased Ur Product!

[MissNaima]

Hey all,

After downloading a Boxoft Photo Collage maker tonight, my computer

started working very funny. Pages not loading on Google Chrome and

slow moving, but still fast.

I had paid $27 for the Boxoft Product, but I UNINSTALLED it from my

computer. After that, I feel that my PC became infected with something.

It was just a feeling because I know how my system works and was suddenly

unable to use System Restore!!!!

I immediately purchased MalwareBytes and used your scanner. It found 37

infected objects!!

It did not however have all 37 Checked---it had only about 11 checked and

the rest Quarantined. I Deleted the Checked ones as instructed and Restarted

my Computer as MalwareBytes prompted me.

When the computer came back, it was SLOW AS MOLASSES. I am unable to

even open Google Chrome!!

I was able to open Internet Explorer, which is not my primary window.

Please instruct me on how to deal with this.

[daledoc1]

Hello and welcome, MissNaima:

Sorry to hear that your system is infected.

Alas, we do not work on malware removal in this particular forum.

Free, expert assistance can be found at the malware removal-HJT forum.

Information about how to do this can be found in the 2nd "Important Topic" article pinned at the top of this forum, entitled "I'm Infected, What Do I Do Now?".

Please go to this page, print out, read and follow as many of the detailed instructions as you can, skipping any you are unable to complete:

http://forums.malwarebytes.org/index.php?showtopic=69723

Then please post your logs by starting a new thread here:

http://forums.malwarebytes.org/index.php?showforum=7

One of the trained experts will then assist you as soon as possible to check and clean your computer.

When you post, please be sure to select Track This Topic & choose one of the email options, so that you will be notified when someone responds; allow 24-48 hours before bumping your thread.

Alternatively, as a paying customer, you may wish to start a support ticket by contacting support at: support@malwarebytes.org, or by using one of the other support options here:

http://www.malwarebytes.org/premium-support.php

Also, please use the "Add Reply" button when replying here & at the other boards, so that it will be easier for everyone to follow the thread.

Thanks very much,

daledoc1

[MissNaima]

Thank you so much for this information!!

Naima

[daledoc1]

You are most welcome.

Please be sure to print out, read and follow the instructions at the first link in my original reply (which can also be found as the 2nd Important Topic at the top of this forum).

The instructions are a bit detailed, but they are not all that complicated to carry out.

One of the expert authorized helpers at the malware removal forum will assist you one-on-one for free to get you cleaned up.

Good luck!

daledoc1

PS The 6th Important Topic contains some very useful info on how NOT to get reinfected.