application not found upon purchase

[ferris]

When I try to purchase malwarebytes through the software I get an application not found error. It also displays the website that it should direct you to. I wouldnt mind going to the website and buying that way but i dont want anything wrong with the program. This is after a virus removal with several programs. even took out the hard drive ran virus removal on another machine. Ran a check disk. Im using windows xp. Ive tried superantispyware. combofix. tsskiller. updates are working correctly

[ferris]

ive also uninstalled mbam..restarted...ran mbam removal tool..restarted..installed program

[daledoc1]

This is after a virus removal with several programs.

If you have already tried a clean reinstall of MBAM and it's still not working, you may still have traces of infection left over.

Until one of the experts arrives, here's some info ---

Alas, we don't work on malware removal in this particular forum, your best bet is to try this:

Please go to this link here (pinned at the top of this forum as sticky 2): http://forums.malwarebytes.org/index.php?showtopic=69723

Please print out and follow as many of the instructions as you can.

Then post (start a thread) here: http://forums.malwarebytes.org/index.php?showforum=7

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

One of the experts authorized to help will then assist you.

Alternatively, as a paying customer, you may contact support at support@malwarebytes.org, or look at other support options here: http://www.malwarebytes.org/premium-support.php

Best regards,

daledoc1

[ferris]

If you have already tried a clean reinstall of MBAM and it's still not working, you may still have traces of infection left over.

Until one of the experts arrives, here's some info ---

Alas, we don't work on malware removal in this particular forum, your best bet is to try this:

Please go to this link here (pinned at the top of this forum as sticky 2): http://forums.malwarebytes.org/index.php?showtopic=69723

Please print out and follow as many of the instructions as you can.

Then post (start a thread) here: http://forums.malwarebytes.org/index.php?showforum=7

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

One of the experts authorized to help will then assist you.

Alternatively, as a paying customer, you may contact support at support@malwarebytes.org, or look at other support options here: http://www.malwarebytes.org/premium-support.php

thanks posted the logs hope all works out (=

Best regards,

daledoc1

[daledoc1]

Hi, Ferris:

OK, super.

Please be patient until one of the experts replies to you on the other board -- give it 24-48 hours, if you can.

Oh, and FWIW, if you just use the "Add Reply" button when replying to this or any thread, it will make it easier for all of us to read.

It's not quite obvious which of the many buttons to click, so I've added a screen shot.

Hope you get your system all cleaned up!

daledoc1

EDIT: Dear Mods -- SORRY for the double post. Board servers seem a bit wonky at the moment. Please delete duplicate, if you wish.