please help rookit agaent and trojan

[JessicaAmber]

I have run maleware and have my log. I actually have run it several times and it says it will delete the infected files on reboot. But then it always returns. I have tried to run the panda scan but I am using the IE 8 beta version and it says its not compatable. If someone could help I would appreciate it soo much. I am a college student trying to do some very time sensitive work. Thank you so much.

Malwarebytes' Anti-Malware 1.30

Database version: 1367

Windows 5.1.2600 Service Pack 2

6/11/2008 9:05:42 PM

mbam-log-2008-11-06 (21-05-42).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|)

Objects scanned: 138052

Time elapsed: 1 hour(s), 45 minute(s), 0 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 3

Registry Values Infected: 4

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\tjpbfykj (Rootkit.Agent) -> Delete on reboot.

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\tjpbfykj (Rootkit.Agent) -> Delete on reboot.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tjpbfykj (Rootkit.Agent) -> Delete on reboot.

Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> Delete on reboot.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> Delete on reboot.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> Delete on reboot.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\mu (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\WINDOWS\system32\drivers\nnatvsqt.dat (Rootkit.Agent) -> Delete on reboot.

[JeanInMontana]

Hi JessicaAmber. First with a rootkit there is a possibility it can never be fully removed, you must immediately contact banks, credit cards, any other online shopping sites where you have used your credit cards. Change all passwords and keep this machine offline as much as possible. The surest way to rid a rootkit is reformat. That being said should you decide to proceed. Beta products are a huge risk and should only be used with a full knowledge of this and preferably on a machine used for testing only.

Make sure your running as an administrator on the machine. Allow email from Malwarebytes.org and set your preferences in the User Control Panel to email notifications for replies to your topics. This ensures you make prompt replies back and we get you cleaned in the fastest way possible.

Please set your system to show

all files; Click Start.

Open My Computer.

Select the Tools menu and click Folder Options.

Select the View Tab.

Under the Hidden files and folders heading select Show hidden files and folders.

Uncheck the Hide protected operating system files (recommended) option.

Click Yes to confirm.

Click OK.

I need you to update MBAM, there are several definitions past where you are. Post a new log from MBAM and a log from HiJack This!

[JessicaAmber]

Hi JessicaAmber. First with a rootkit there is a possibility it can never be fully removed, you must immediately contact banks, credit cards, any other online shopping sites where you have used your credit cards. Change all passwords and keep this machine offline as much as possible. The surest way to rid a rootkit is reformat. That being said should you decide to proceed. Beta products are a huge risk and should only be used with a full knowledge of this and preferably on a machine used for testing only.

Make sure your running as an administrator on the machine. Allow email from Malwarebytes.org and set your preferences in the User Control Panel to email notifications for replies to your topics. This ensures you make prompt replies back and we get you cleaned in the fastest way possible.

Please set your system to show

all files; Click Start.

Open My Computer.

Select the Tools menu and click Folder Options.

Select the View Tab.

Under the Hidden files and folders heading select Show hidden files and folders.

Uncheck the Hide protected operating system files (recommended) option.

Click Yes to confirm.

Click OK.

I need you to update MBAM, there are several definitions past where you are. Post a new log from MBAM and a log from HiJack This!

Ok I've did everything you said and here are the new logs. Thank you so much for your help. I will reformat if I have to. I just don't have a restore disk with me and it will take several days to have it mailed. So I am trying to avoid that lol. Thanks again for helping.

Malwarebytes' Anti-Malware 1.30

Database version: 1373

Windows 5.1.2600 Service Pack 2

7/11/2008 8:21:52 PM

mbam-log-2008-11-07 (20-21-48).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|)

Objects scanned: 137939

Time elapsed: 1 hour(s), 21 minute(s), 11 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 3

Registry Values Infected: 4

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\tjpbfykj (Rootkit.Agent) -> No action taken.

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\tjpbfykj (Rootkit.Agent) -> No action taken.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tjpbfykj (Rootkit.Agent) -> No action taken.

Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\mu (Trojan.Agent) -> No action taken.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\WINDOWS\system32\drivers\nnatvsqt.dat (Rootkit.Agent) -> No action taken.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:46:17 PM, on 7/11/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18241)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\WINDOWS\system32\Notepad2.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Internet Explorer\IEXPLORE.EXE

c:\program files\aol\aim toolbar 5.0\AolTbServer.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = IE

R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll

O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll

O2 - BHO: (no name) - {E83DF014-5CA9-43DA-AF2F-3970FCB12F03} - C:\WINDOWS\system32\dgrpset.dll

O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll

O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [iolo AntiVirus] "C:\Program Files\iolo\AntiVirus\ioloAV.exe"

O4 - HKLM\..\Run: [uSB Storage Toolbox] C:\WINDOWS\UMStor\Res.EXE

O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [sfKg6wIPu] C:\Users\Administrator\Application Data\Microsoft\Windows\rayio.exe

O4 - HKCU\..\Run: [MSI Configuration] msiconf.exe

O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"

O4 - HKCU\..\Run: [CTRegRun] C:\WINDOWS\CTRegRun.EXE

O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp

O4 - HKCU\..\RunServices: [MS Shell Services] C:\Program Files\Teslain KidLogger\MainWnd.exe -m

O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil9f.exe

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [TaskSwitchXP] C:\Program Files\TaskSwitchXP\TaskSwitchXP.exe (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'Default user')

O4 - Startup: Adobe Media Player.lnk = C:\Program Files\Adobe Media Player\Adobe Media Player.exe

O4 - Startup: PowerReg Scheduler V3.exe

O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

O4 - Global Startup: Logitech SetPoint.lnk = ?

O4 - Global Startup: Winter Fun Wallpaper Changer.lnk = ?

O8 - Extra context menu item: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-us\local\search.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll

O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab

O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h20264.www2.hp.com/ediags/dd/instal...nosticsxp2k.cab

O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1190948085272

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1190948078756

O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll

O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--

End of file - 9000 bytes

[JeanInMontana]

I don't know if you understand about the rootkit. There is no guarantee we will get your machine clean. Your options are reformat or try. We may think your clean and you might not be. I would get the disk in the mail.

Your not taking action. When you scan with MBAM you must choose to remove. Quick scans are just as effective as a full scan. Now once again.

Update MBAM it has been updated. Run a quick scan, take action. Post that log and a new HJT log.

[JeanInMontana]

You also left the beta IE in place. Get rid of this and go back to IE 7 for now.

[JeanInMontana]

Since this topic has had no reply for over 5 days it will be closed to prevent other from posting into it. Should you decide to resume with your assistance PM any staff member and we will be happy to reopen the topic.

Note: the fixes in this topic are for this system only. Applying them to your system can cause severe damage and result in utter system failure. If you need help start your own topic and someone will be happy to assist you.