Jump to content

Installation Problems

Recommended Posts

My husband is having trouble installing version on his laptop from a USB drive (which we have successfully done before on another computer). The message he receives is: Error: Run Time Error (at -1:0): cannot import dll:c:\docume~1\admini ~1\locals~1\temp\is-gmjcn.tmp\mbam.dll. He's tried installing it several times, and it still won't work. Any ideas?

Link to post
Share on other sites

Hello nanbo:

Please follow these steps in the same sequence:

If you have registered version then have the ID/KEY handy. You should have an email from Cleverbridge with your ID/KEY purchase information

  1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs from the Control Panel
  2. Restart your computer (very important)
  3. Download and run mbam-clean.exe
  4. Restart your computer (very important)
  5. Download a fresh copy from here
  6. Disable AVG and ZoneAlarm temporarily. Then install MBAM from the newly downloaded copy from an administrative account after completion it will automatically open update window, please allow (current 5417)
  7. Register it with the ID/KEY (in case of registered version)
  8. Enable AVG and ZoneAlarm ensuring all recommended exclusions are in place

Should you have any question(s) please post back using MXyBj.png button

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.