Installation Problems

[nanbo]

My husband is having trouble installing version 1.50.0.0 on his laptop from a USB drive (which we have successfully done before on another computer). The message he receives is: Error: Run Time Error (at -1:0): cannot import dll:c:\docume~1\admini ~1\locals~1\temp\is-gmjcn.tmp\mbam.dll. He's tried installing it several times, and it still won't work. Any ideas?

[Haider]

Hello nanbo:

The current version of MBAM is 1.50.1.1100. Please provide following details, someone will help you:

1. OS version including 32/64-bit
   
2. Installed Security Product(s) including Firewall
   

Please post back using button

[nanbo]

That's funny. I just downloaded it yesterday. Anyway, he's running Windows XP, 32-bit. He's using the free version of Zonealarm as a firewall, and the free version of AVG antivirus.

[Haider]

Hello nanbo:

Please follow these steps in the same sequence:

If you have registered version then have the ID/KEY handy. You should have an email from Cleverbridge with your ID/KEY purchase information

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs from the Control Panel
   
2. Restart your computer (very important)
   
3. Download and run mbam-clean.exe
   
4. Restart your computer (very important)
   
5. Download a fresh copy from here
   
6. Disable AVG and ZoneAlarm temporarily. Then install MBAM from the newly downloaded copy from an administrative account after completion it will automatically open update window, please allow (current 5417)
   
7. Register it with the ID/KEY (in case of registered version)
   
8. Enable AVG and ZoneAlarm ensuring all recommended exclusions are in place
   

Should you have any question(s) please post back using button

[nanbo]

Thank you so much! I'll have him give it a try!