Cant run Malware bytes, hijackthis, or make log

[rwt]

I have the Antivirus Software Alert malware. I was able to install Malwarebytes, but unable to run. I ran win32diag.exe, but it was stopped. I'm only able to download from Firefox, so renaming files doesn't come up as an option.

I haven't tried Combofix and I'm a little nervous to go through all the steps without messing up the computer.

I have my uninfected laptop available to help. I also have a USB Hard drive if that is useful.

[rwt]

I have the Antivirus Software Alert malware. I was able to install Malwarebytes, but unable to run. I ran win32diag.exe, but it was stopped. I'm only able to download from Firefox, so renaming files doesn't come up as an option.

I haven't tried Combofix and I'm a little nervous to go through all the steps without messing up the computer.

I have my uninfected laptop available to help. I also have a USB Hard drive if that is useful.

On last restart, the icons disappeared. Argh!

[Wide_Glide]

Hello rwt and

I suggest letting one of the Experts have a look at it to start the cleaning process. It is a FREE service

As we don't work on Malware removal in the General Malwarebytes' Anti-Malware Forum as it is for issues with the program itself,

only in the Malware Removal - HijackThis Logs section

Please print out, read and follow the Directions Here, skipping any steps you are unable to complete. Then post a NEW Topic Here

One of the Expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help. If no one has replied within 48 hours then please go ahead and either reply to your post or send a private message to a Moderator and let them know that you're still needing assistance.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options(Immediate Email Notification) so that you're alerted when someone has replied to your post

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or HERE

Thank You,

[rwt]

Thanks for the help. I'm headed there now.

[REM414]

Thanks for the help. I'm headed there now.

Any luck? I have the same!

[Wide_Glide]

Hello REM414

Please follow the same instructions from above,

Thanks

[Haider]

For all those who are reading this topic Combofix is extremely powerful should be used only under supervision of those who are thoroughly trained and know the consequences one wrong move will render system completely non-bootable!