MBAM Check for Updates Error Code 532(0,0) ??

[Mel_3]

This was on an old laptop.

Here is what was in the popup window...

Current Database Info 7/8/09

Error Code 532(0,0)

dB ver 2401

Fingerprints Loaded 110,435

Notify MBAM Support with this error code

Do I have malware keeping me from updating or is this just a very old copy of MBAM that should be deleted then updated?

Thanks for any help.

[Haider]

Hello Mel_3:

Your Database version is way behind including MBAM version (more than a year). I'd suggest to start from scratch. Please follow these steps in the same sequence:

If you have registered version then have the ID/KEY from the system handy, You should also have an email from Cleverbridge with your ID/KEY purchase information

I am assuming that you have Windows XP

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs from the Control Panel
   
2. Restart your computer (very important)
   
3. Download and run mbam-clean.exe
   
4. Restart your computer (very important)
   
5. Download a fresh copy from here
   
6. Disable AV temporarily. Then install MBAM from the newly downloaded copy after completion it will automatically open update window, please allow (current 5066)
   
7. Register it with the ID/KEY (in case of registered version)
   
8. Enable AV ensuring all recommended exclusions are still in place
   

Should you have any other question(s) please post back using button

[Mel_3]

Thanks for the help. The laptop is running XP Pro SP3.

You say "Disable AV temporarily."

Do you mean Disable AVG ?

If not what do you mean by "AV" ?

Thanks again for the help.

[Haider]

Hello Mel_3:

AV stands for antivirus. What version of AVG you have, as there is a known issue with AVG2011, that is being worked on