I'm infected - HiJack this and Malwarebytes Runtime error 50003

[Brent B]

I have a Windows XP SP3 computer.

I have tried a multitude of programs to resolve a malware/virus issue on a friends computer. I have used Microsoft Security Essentials, Live One Care, MWB, Hijack This, SuperAntispyware (portable), Spybot Search and Destroy and nearly any program that I thought could help.

What I found was the computer had win32/FakePAV and win32.banker.fgv. With Banker, Spybot would find it every time the computer restarted. Now I am not getting those messages. I have deleted all of the temporary files I could.

However, now I cannot run Malwarebytes or Hijack This. I get Runtime error 50003. Also, Microsoft Security Essentials won't enable live protection. I have renamed the malwarebytes executable to omaha.com and tried running that. I have changed Hijack This to a different name and extension to no avail.

My intuition is that the computer is still infected.

How can I get Malwarebytes to run?

Thanks.

[Haider]

Hello Brent B:

Sorry to hear that your system is infected. Please read and follow the instructions in I'm infected - What do I do now? An Expert will assist you in removal process

Should you have any other question(s) please post back using button

[Brent B]

I had problems running GMER. It would lock up in the where the log stops. Also, I installed, Firefox and Chrome, because Internet Explorer won't go to Windows Update. Chrome won't connect to the internet at all. Firefox will.

MB_Help.zip

[prairie dog]

Please follow ALL the instructions below for assistance

Hello, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[wildman424]

What I found was the computer had win32/FakePAV and win32.banker.fgv.

Better Have An Expert Check It Out

We don't work on Malware removal in the general forums.

Please DO NOT POST LOGS in the "General Forums" unless requested.

please follow all the instructions below and an Expert will assist you

• Please print out, read and follow the directions here, skipping any steps you are unable to complete.
  
• Then post a NEW topic here.
  One of the Expert helpers there will give you one-on-one assistance when one becomes available.
  

After posting your new post make sure under options that you select Track this topic

and choose one of the Email options so that you're alerted when someone has replied to your post.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

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Additionally

As a paying customer, you can contact the help desk at support@malwarebytes.org or via this help desk link Here -

Our online experts will be able to assess your problem further

If you're a Corporate or Technician Licensed customer seeking assistance:

Please send an email to Corporate Support Team <corporate-support@malwarebytes.org> with your Cleverbridge order reference number and they will assist you.

[Brent B]

Sorry about the misunderstanding of where to post. Thanks for directing me. I am a newbie here.

Regards.

[prairie dog]

no problem

[wildman424]

no problem

make sure you follow up with the experts in the Hijack This Forum

best regards