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pminkler
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Hi! I have noticed lately that Firefox is opening new tabs at random, containing ads like Registry Defender and various "Google" money schemes. I was able to find instructions from you all about various scans to run and such, and I would like to share the results.

First of all, I have been running Malwarebytes, Ad-Aware, and Avast, and none of these are picking up any threats other than cookies, which only Ad-Aware is picking up. I recently uninstalled AVG, as it was picking up "unavailable" viruses, and an internet search that I did suggested that that might mean that AVG itself was infected. I now suspect that it wasn't and that it alone was finding this issue.

Regardless ... I followed the basic steps that you all had posted in a forum, and I have a bunch of results to post for you. I have now run the GMER Rootkit Scanner five times, but it becomes unresponsive immediately after running, and I have been unable to save the results. I'm not sure what to do about that -- hopefully, the remainder of the scans will tell you something. Finally, I know that I was supposed to include "DDS.txt" in the body of this post, but my computer won't let me open the file ... so I just zipped it and attached it.

Thank you so much for your help!

pminkler

DDS.zip

Attach.zip

mbam_log_2010_09_09__10_43_16_.txt

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Hi,

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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Hi! Thank you so much for your help. I just did everything specified in your previous post -- I was able to disable Avast and Ad-Aware, but I couldn't figure out how to disable Malwarebytes. I ran ComboFix, and I have attached the log.

It's my work computer that's having these issues, and I will be out of the office until Tuesday morning. If I hear back from you before then (I will check periodically from home), I will try to run by the office over the weekend and do what I need to do ... but if you don't hear from me until Tuesday, don't worry -- I will be back.

We have another office computer with the same popup/new tabs that I was getting. Would it be safe to repeat this process (once it's finished) on that computer?

Thanks again for your help -- I really appreciate it!

log.txt

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I did not realize that and have submitted a request for a price quote for my (very small) company. In the meantime, however, I am concerned that I was told it would take 3-4 business days to process my request, and it will obviously take longer than that to actually get the licenses. I'm assuming I should get a quote by Tuesday or Wednesday, but my computer has had all these steps taken along the way and needs to be functional on Tuesday ... is it safe to use in its current state? If not, is there a way to speed along the process of getting a quote for licenses from you guys?

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Hi,

I believe you. You don't have the license yet, but I'll help you anyway. :)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Please do not attach your logs as it is harder for me to read them that way. Post them instead:

ComboFix 10-09-16.02 - PamHer 09/16/2010 13:54:40.1.1 - x86

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1214.865 [GMT -4:00]

Running from: c:\documents and settings\PamHer\Desktop\ComboFix.exe

AV: avast! Antivirus *On-access scanning disabled* (Outdated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

AV: Lavasoft Ad-Watch Live! Anti-Virus *On-access scanning disabled* (Updated) {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\windows\system32\dxe.txt

c:\windows\system32\fsc.txt

c:\windows\system32\ide.txt

c:\windows\system32\klgd.bmp

c:\windows\system32\lrg.txt

c:\windows\system32\qks.txt

Infected copy of c:\windows\system32\drivers\cdrom.sys was found and disinfected

Restored copy from - Kitty had a snack :)

.

((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))

.

-------\Legacy_6TO4

-------\Legacy_IAS

-------\Service_6to4

-------\Service_Ias

((((((((((((((((((((((((( Files Created from 2010-08-16 to 2010-09-16 )))))))))))))))))))))))))))))))

.

2010-09-15 12:25 . 2010-09-15 12:25 -------- d-----w- c:\documents and settings\PamHer\Application Data\Bitrix Security

2010-09-14 20:30 . 2010-09-14 20:30 -------- d-----w- c:\documents and settings\NetworkService\Application Data\Bitrix Security

2010-09-09 13:20 . 2010-04-29 19:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-09-09 13:20 . 2010-09-09 13:20 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-09-09 13:20 . 2010-04-29 19:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-09-01 19:34 . 2010-09-01 19:42 -------- dc-h--w- c:\windows\ie8

2010-09-01 13:00 . 2010-06-28 20:32 17744 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys

2010-09-01 13:00 . 2010-06-28 20:37 165456 ----a-w- c:\windows\system32\drivers\aswSP.sys

2010-09-01 13:00 . 2010-06-28 20:33 23376 ----a-w- c:\windows\system32\drivers\aswRdr.sys

2010-09-01 13:00 . 2010-06-28 20:37 46672 ----a-w- c:\windows\system32\drivers\aswTdi.sys

2010-09-01 13:00 . 2010-06-28 20:32 100176 ----a-w- c:\windows\system32\drivers\aswmon2.sys

2010-09-01 13:00 . 2010-06-28 20:32 94544 ----a-w- c:\windows\system32\drivers\aswmon.sys

2010-09-01 13:00 . 2010-06-28 20:32 28880 ----a-w- c:\windows\system32\drivers\aavmker4.sys

2010-09-01 12:59 . 2010-06-28 20:57 38848 ----a-w- c:\windows\avastSS.scr

2010-09-01 12:59 . 2010-06-28 20:57 165032 ----a-w- c:\windows\system32\aswBoot.exe

2010-09-01 12:59 . 2010-09-01 12:59 -------- d-----w- c:\program files\Alwil Software

2010-09-01 12:59 . 2010-09-01 12:59 -------- d-----w- c:\documents and settings\All Users\Application Data\Alwil Software

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-09-14 20:30 . 2010-09-14 20:30 49664 ----a-w- c:\documents and settings\NetworkService\Application Data\Bitrix Security\dnmyf12.dll

2010-09-01 13:51 . 2010-07-13 19:38 0 ----a-w- c:\documents and settings\PamHer\Local Settings\Application Data\prvlcl.dat

2010-09-01 13:21 . 2010-09-01 13:20 2788816 ----a-w- c:\documents and settings\PamHer\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\fpupdatepl\fpupdatepl.exe

2010-08-31 14:10 . 2006-11-17 15:58 -------- d-----w- c:\program files\Citrix

2010-08-17 17:59 . 2010-08-17 17:59 1244648 ----a-w- c:\documents and settings\administrator.BRAC\Application Data\MSNInstaller\msnauins.exe

2010-08-17 17:59 . 2010-08-17 17:59 -------- d-----w- c:\documents and settings\administrator.BRAC\Application Data\MSNInstaller

2010-08-05 17:42 . 2006-04-12 14:04 68640 ----a-w- c:\documents and settings\PamHer\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2010-08-04 14:13 . 2010-08-03 15:37 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS

2010-08-03 15:46 . 2006-03-02 15:14 -------- d-----w- c:\program files\Common Files\Adobe

2010-08-03 15:41 . 2010-08-03 15:41 -------- d-----w- c:\program files\Common Files\Adobe AIR

2010-08-03 15:38 . 2010-08-03 15:38 77184 ----a-w- c:\documents and settings\All Users\Application Data\NOS\Adobe_Downloads\arh.exe

2010-08-03 13:48 . 2010-08-03 13:48 -------- dc----w- c:\documents and settings\All Users\Application Data\{BD986C1B-72EC-4B82-B47B-6CAC4E6F494E}

2010-07-20 12:59 . 2010-07-20 12:59 -------- d-----w- c:\documents and settings\LocalService\Application Data\McAfee

2010-07-12 08:56 . 2010-08-03 13:48 2979280 -c--a-w- c:\documents and settings\All Users\Application Data\{BD986C1B-72EC-4B82-B47B-6CAC4E6F494E}\Ad-AwareInstall.exe

2010-07-12 08:55 . 2010-06-24 21:54 15880 ----a-w- c:\windows\system32\lsdelete.exe

2010-07-07 18:14 . 2006-03-02 15:20 68640 ----a-w- c:\documents and settings\aliadmin.BRAC\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2010-06-24 18:40 . 2010-06-24 18:40 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys

2010-06-24 18:40 . 2010-06-24 18:40 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys

2010-06-22 14:48 . 2010-06-07 10:56 112 ----a-w- c:\documents and settings\All Users\Application Data\LT8325IV.dat

.

<pre>
c:\program files\Adobe\Acrobat 7.0\Distillr\Acrotray .exe
c:\program files\ATI Technologies\ATI Control Panel\atiptaxx .exe
c:\program files\Common Files\Microsoft Shared\DW\dwtrig20 .exe
c:\program files\Compaq\SetRefresh\SetRefresh .exe
c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier .exe
c:\program files\HP\HP Software Update\HPWuSchd2 .exe
c:\program files\iTunes\iTunesHelper .exe
c:\program files\Messenger\msmsgs .exe
c:\program files\PDF Complete\pdfsty .exe
</pre>

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [N/A]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"QuickTime Task"="c:\program files\QuickTime\qttask .exe -atboottime" [X]

"PDF Complete"="c:\program files\PDF Complete\pdfsty.exe" [N/A]

"SetRefresh"="c:\program files\Compaq\SetRefresh\SetRefresh.exe" [N/A]

"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-03-12 49152]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [N/A]

"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [N/A]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-06-20 35760]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-06-09 976832]

"avast5"="c:\progra~1\ALWILS~1\Avast5\avastUI.exe" [2010-06-28 2837864]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]

"Aroyez"="c:\windows\BDXPTck.dll" [N/A]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]

"FlashPlayerUpdate"="c:\windows\system32\Macromed\Flash\FlashUtil10b.exe" [2009-02-03 240544]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2007-3-11 210520]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]

@="Service"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [6/24/2010 2:40 PM 64288]

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [9/1/2010 9:00 AM 165456]

R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [9/1/2010 9:00 AM 17744]

R2 eBLVD;eBLVD;c:\program files\eBLVD\ebhost.exe [7/8/2010 9:40 AM 462296]

R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [1/11/2007 11:42 AM 24652]

S2 COMServer;COMServer;"c:\windows\system32\msapps\comsrvr.exe" s --> c:\windows\system32\msapps\comsrvr.exe [?]

S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [7/12/2010 4:55 AM 1355928]

S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\Lavasoft\Ad-Aware\kernexplorer.sys [8/11/2010 8:56 AM 15008]

S3 mipsinf;mipsinf;\??\c:\windows\system32\mipsinf.sys --> c:\windows\system32\mipsinf.sys [?]

S3 PCAlertDriver;PCAlertDriver;\??\c:\biostools\NTGLM7X.sys --> c:\biostools\NTGLM7X.sys [?]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{3BE36237-0244-4960-9C22-1B5D337E5591}]

2010-09-14 20:30 49664 ----a-w- c:\documents and settings\NetworkService\Application Data\Bitrix Security\dnmyf12.dll

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8656E568-BE29-4C1B-AE2B-59B45CB2E24C}]

zfsudknm.dll [N/A]

.

Contents of the 'Scheduled Tasks' folder

2010-09-16 c:\windows\Tasks\Ad-Aware Update (Weekly).job

- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2010-07-12 12:41]

2010-09-10 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 16:34]

c:\windows\Tasks\At370.job

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.aol.com/

uInternet Settings,ProxyOverride = <local>

uInternet Settings,ProxyServer = http=127.0.0.1:5577

IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html

IE: Convert link target to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert link target to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert selected links to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert selected links to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Convert selection to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert selection to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_2EC7709873947E87.dll/cmsidewiki.html

DPF: {78698357-BDDC-453D-B65A-EC341DC23922} - hxxps://va00x-obgyn.nash.digichart.com/OB/WebReporting/res/DigiWebPrint.cab

FF - ProfilePath - c:\documents and settings\PamHer\Application Data\Mozilla\Firefox\Profiles\vwtc22p8.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: browser.startup.homepage - www.aol.com

FF - plugin: c:\program files\Java\jre1.5.0\bin\NPJPI150.dll

FF - plugin: c:\program files\Mozilla Firefox\plugins\npunagi2.dll

FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);

.

- - - - ORPHANS REMOVED - - - -

BHO-{43460459-FB0C-46CA-B8F5-BB9013229611} - zfsudknm.dll

AddRemove-Mozilla Firefox (2.0.0.11) - f:\system\Apps\3C9F7B3F-D55C-42cd-8537-B878518B73AF\Exec\firefox\uninstall\helper.exe

AddRemove-Octoshape add-in for Adobe Flash Player - c:\documents and settings\PamHer\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\octoshape\octoshape.exe

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-09-16 14:14

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]

@Denied: (2) (LocalSystem)

"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,

d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,fb,c4,1e,5c,05,6c,0f,44,98,3d,31,\

"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,

d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,fb,c4,1e,5c,05,6c,0f,44,98,3d,31,\

[HKEY_LOCAL_MACHINE\software\DeterministicNetworks\DNE\Parameters]

"SymbolicLinkValue"=hex(6):5c,00,52,00,65,00,67,00,69,00,73,00,74,00,72,00,79,

00,5c,00,4d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,79,00,73,00,\

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(944)

c:\windows\system32\Ati2evxx.dll

- - - - - - - > 'explorer.exe'(1844)

c:\windows\system32\ieframe.dll

c:\windows\system32\webcheck.dll

c:\windows\system32\OneX.DLL

c:\windows\system32\eappprxy.dll

.

------------------------ Other Running Processes ------------------------

.

c:\windows\system32\Ati2evxx.exe

c:\program files\Alwil Software\Avast5\AvastSvc.exe

c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

c:\program files\Bonjour\mDNSResponder.exe

c:\program files\Cisco Systems\VPN Client\cvpnd.exe

c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

c:\windows\system32\HPZipm12.exe

c:\windows\system32\wdfmgr.exe

c:\windows\system32\Ati2evxx.exe

c:\program files\Viewpoint\Viewpoint Manager\ViewMgr.exe

.

**************************************************************************

.

Completion time: 2010-09-16 14:25:31 - machine was rebooted

ComboFix-quarantined-files.txt 2010-09-16 18:25

Pre-Run: 4,655,472,640 bytes free

Post-Run: 6,607,822,848 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

UnsupportedDebug="do not select this" /debug

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - 619EBE95CD2E07E62AB3BA1506DB1211

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Hi,

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the codebox below into it:

http://forums.malwarebytes.org/index.php?showtopic=62664

Collect::
c:\documents and settings\NetworkService\Application Data\Bitrix Security\dnmyf12.dll

Folder::
c:\documents and settings\PamHer\Application Data\Bitrix Security
c:\documents and settings\NetworkService\Application Data\Bitrix Security
c:\windows\system32\msapps

File::
c:\documents and settings\All Users\Application Data\LT8325IV.dat
c:\windows\BDXPTck.dll
c:\windows\system32\mipsinf.sys
c:\windows\Tasks\At370.job

Registry::
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"Aroyez"=-
[-HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{3BE36237-0244-4960-9C22-1B5D337E5591}
[-HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8656E568-BE29-4C1B-AE2B-59B45CB2E24C}]

RenV::
c:\program files\Adobe\Acrobat 7.0\Distillr\Acrotray .exe
c:\program files\ATI Technologies\ATI Control Panel\atiptaxx .exe
c:\program files\Common Files\Microsoft Shared\DW\dwtrig20 .exe
c:\program files\Compaq\SetRefresh\SetRefresh .exe
c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier .exe
c:\program files\HP\HP Software Update\HPWuSchd2 .exe
c:\program files\iTunes\iTunesHelper .exe
c:\program files\Messenger\msmsgs .exe
c:\program files\PDF Complete\pdfsty .exe

Driver::
COMServer
mipsinf

DDS::
uInternet Settings,ProxyServer = http=127.0.0.1:5577

KillAll::

Save this as CFScript.txt, in the same location as ComboFix.exe

CFScriptB-4.gif

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

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Hello again! You are my favorite person ever. I really appreciate your continuing to help me -- I still haven't heard anything about the license quotes, and I'm so glad that I can continue trying to fix this in the meantime. My husband is now following your instructions via remote log-in to the computer in question, so we're copying and pasting things -- I'm not sending them directly from the machine we're working on. I hope nothing has gotten lost in translation!

Here is the latest log:

ComboFix 10-09-16.02 - pamher 09/19/2010 20:34:45.2.1 - x86

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1214.573 [GMT -4:00]

Running from: c:\documents and settings\PamHer\Desktop\ComboFix.exe

Command switches used :: c:\documents and settings\PamHer\Desktop\CFScript.txt

AV: avast! Antivirus *On-access scanning disabled* (Outdated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

AV: Lavasoft Ad-Watch Live! Anti-Virus *On-access scanning disabled* (Updated) {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}

FILE ::

"c:\documents and settings\All Users\Application Data\LT8325IV.dat"

"c:\windows\BDXPTck.dll"

"c:\windows\system32\mipsinf.sys"

"c:\windows\Tasks\At370.job"

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\documents and settings\All Users\Application Data\LT8325IV.dat

c:\documents and settings\NetworkService\Application Data\Bitrix Security

c:\documents and settings\NetworkService\Application Data\Bitrix Security\dnmyf12_shrd

c:\documents and settings\NetworkService\Application Data\Bitrix Security\iuh

c:\documents and settings\NetworkService\Application Data\Bitrix Security\qnf.txt

c:\documents and settings\PamHer\Application Data\Bitrix Security

c:\documents and settings\PamHer\Application Data\Bitrix Security\dnmyf12_shrd

c:\windows\system32\msapps

c:\windows\Tasks\At370.job

.

((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))

.

-------\Legacy_COMSERVER

-------\Legacy_MIPSINF

-------\Service_COMServer

-------\Service_mipsinf

((((((((((((((((((((((((( Files Created from 2010-08-20 to 2010-09-20 )))))))))))))))))))))))))))))))

.

2010-09-19 18:54 . 2010-09-19 18:54 -------- d-----w- c:\documents and settings\All Users\Application Data\Office Genuine Advantage

2010-09-19 15:28 . 2010-06-14 14:31 744448 ------w- c:\windows\system32\dllcache\helpsvc.exe

2010-09-19 15:25 . 2010-06-24 12:21 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll

2010-09-19 15:24 . 2010-09-19 15:24 -------- d-----w- c:\documents and settings\PamHer\Local Settings\Application Data\LogMeIn

2010-09-19 15:24 . 2010-09-19 15:24 -------- d-----w- c:\documents and settings\All Users\Application Data\LogMeIn

2010-09-19 15:24 . 2010-09-19 15:24 -------- d-----w- c:\documents and settings\LocalService\Local Settings\Application Data\ICS

2010-09-19 15:24 . 2010-06-02 20:06 83360 ----a-w- c:\windows\system32\LMIRfsClientNP.dll

2010-09-19 15:24 . 2010-06-02 20:06 53632 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\LMIproc.dll

2010-09-19 15:24 . 2010-06-02 20:06 29568 ----a-w- c:\windows\system32\LMIport.dll

2010-09-19 15:24 . 2010-01-27 16:22 47640 ----a-w- c:\windows\system32\drivers\LMIRfsDriver.sys

2010-09-19 15:24 . 2010-06-02 20:06 87424 ----a-w- c:\windows\system32\LMIinit.dll

2010-09-19 15:24 . 2010-09-19 15:24 -------- d-----w- c:\program files\LogMeIn

2010-09-09 13:20 . 2010-04-29 19:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-09-09 13:20 . 2010-09-09 13:20 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-09-09 13:20 . 2010-04-29 19:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-09-01 19:34 . 2010-09-01 19:42 -------- dc-h--w- c:\windows\ie8

2010-09-01 13:00 . 2010-06-28 20:32 17744 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys

2010-09-01 13:00 . 2010-06-28 20:37 165456 ----a-w- c:\windows\system32\drivers\aswSP.sys

2010-09-01 13:00 . 2010-06-28 20:33 23376 ----a-w- c:\windows\system32\drivers\aswRdr.sys

2010-09-01 13:00 . 2010-06-28 20:37 46672 ----a-w- c:\windows\system32\drivers\aswTdi.sys

2010-09-01 13:00 . 2010-06-28 20:32 100176 ----a-w- c:\windows\system32\drivers\aswmon2.sys

2010-09-01 13:00 . 2010-06-28 20:32 94544 ----a-w- c:\windows\system32\drivers\aswmon.sys

2010-09-01 13:00 . 2010-06-28 20:32 28880 ----a-w- c:\windows\system32\drivers\aavmker4.sys

2010-09-01 12:59 . 2010-06-28 20:57 38848 ----a-w- c:\windows\avastSS.scr

2010-09-01 12:59 . 2010-06-28 20:57 165032 ----a-w- c:\windows\system32\aswBoot.exe

2010-09-01 12:59 . 2010-09-01 12:59 -------- d-----w- c:\program files\Alwil Software

2010-09-01 12:59 . 2010-09-01 12:59 -------- d-----w- c:\documents and settings\All Users\Application Data\Alwil Software

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-09-20 00:34 . 2006-03-13 14:35 -------- d-----w- c:\program files\iTunes

2010-09-20 00:34 . 2005-11-22 14:27 -------- d-----w- c:\program files\PDF Complete

2010-09-19 16:48 . 2008-06-23 16:14 -------- d-----w- c:\program files\Microsoft Silverlight

2010-09-01 13:51 . 2010-07-13 19:38 0 ----a-w- c:\documents and settings\PamHer\Local Settings\Application Data\prvlcl.dat

2010-09-01 13:21 . 2010-09-01 13:20 2788816 ----a-w- c:\documents and settings\PamHer\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\fpupdatepl\fpupdatepl.exe

2010-08-31 14:10 . 2006-11-17 15:58 -------- d-----w- c:\program files\Citrix

2010-08-17 17:59 . 2010-08-17 17:59 1244648 ----a-w- c:\documents and settings\administrator.BRAC\Application Data\MSNInstaller\msnauins.exe

2010-08-17 17:59 . 2010-08-17 17:59 -------- d-----w- c:\documents and settings\administrator.BRAC\Application Data\MSNInstaller

2010-08-17 13:17 . 2004-08-04 08:00 58880 ----a-w- c:\windows\system32\spoolsv.exe

2010-08-05 17:42 . 2006-04-12 14:04 68640 ----a-w- c:\documents and settings\PamHer\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2010-08-04 14:13 . 2010-08-03 15:37 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS

2010-08-03 15:46 . 2006-03-02 15:14 -------- d-----w- c:\program files\Common Files\Adobe

2010-08-03 15:41 . 2010-08-03 15:41 -------- d-----w- c:\program files\Common Files\Adobe AIR

2010-08-03 15:38 . 2010-08-03 15:38 77184 ----a-w- c:\documents and settings\All Users\Application Data\NOS\Adobe_Downloads\arh.exe

2010-08-03 13:48 . 2010-08-03 13:48 -------- dc----w- c:\documents and settings\All Users\Application Data\{BD986C1B-72EC-4B82-B47B-6CAC4E6F494E}

2010-07-22 15:49 . 2004-08-04 08:00 590848 ----a-w- c:\windows\system32\rpcrt4.dll

2010-07-22 05:57 . 2009-04-15 07:40 5120 ----a-w- c:\windows\system32\xpsp4res.dll

2010-07-12 08:56 . 2010-08-03 13:48 2979280 -c--a-w- c:\documents and settings\All Users\Application Data\{BD986C1B-72EC-4B82-B47B-6CAC4E6F494E}\Ad-AwareInstall.exe

2010-07-12 08:55 . 2010-06-24 21:54 15880 ----a-w- c:\windows\system32\lsdelete.exe

2010-07-07 18:14 . 2006-03-02 15:20 68640 ----a-w- c:\documents and settings\aliadmin.BRAC\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2010-06-30 12:31 . 2004-08-04 08:00 149504 ----a-w- c:\windows\system32\schannel.dll

2010-06-24 18:40 . 2010-06-24 18:40 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys

2010-06-24 18:40 . 2010-06-24 18:40 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys

2010-06-24 12:22 . 2004-08-04 08:00 916480 ----a-w- c:\windows\system32\wininet.dll

2010-06-23 13:44 . 2004-08-04 08:00 1851904 ----a-w- c:\windows\system32\win32k.sys

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"QuickTime Task"="c:\program files\QuickTime\qttask .exe -atboottime" [X]

"PDF Complete"="c:\program files\PDF Complete\pdfsty.exe" [2006-01-04 219648]

"SetRefresh"="c:\program files\Compaq\SetRefresh\SetRefresh.exe" [2003-11-20 525824]

"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-03-12 49152]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-04-28 142120]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-06-20 35760]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-06-09 976832]

"avast5"="c:\progra~1\ALWILS~1\Avast5\avastUI.exe" [2010-06-28 2837864]

"LogMeIn GUI"="c:\program files\LogMeIn\x86\LogMeInSystray.exe" [2010-01-27 63048]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]

"FlashPlayerUpdate"="c:\windows\system32\Macromed\Flash\FlashUtil10b.exe" [2009-02-03 240544]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2007-3-11 210520]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\LMIinit]

2010-06-02 20:06 87424 ----a-w- c:\windows\system32\LMIinit.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]

@="Service"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [6/24/2010 2:40 PM 64288]

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [9/1/2010 9:00 AM 165456]

R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [9/1/2010 9:00 AM 17744]

R2 eBLVD;eBLVD;c:\program files\eBLVD\ebhost.exe [7/8/2010 9:40 AM 462296]

R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\LogMeIn\x86\rainfo.sys [1/27/2010 12:22 PM 12856]

R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [1/11/2007 11:42 AM 24652]

S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [7/12/2010 4:55 AM 1355928]

S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\Lavasoft\Ad-Aware\kernexplorer.sys [8/11/2010 8:56 AM 15008]

S3 PCAlertDriver;PCAlertDriver;\??\c:\biostools\NTGLM7X.sys --> c:\biostools\NTGLM7X.sys [?]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc

.

Contents of the 'Scheduled Tasks' folder

2010-09-20 c:\windows\Tasks\Ad-Aware Update (Weekly).job

- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2010-07-12 12:41]

2010-09-10 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 16:34]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.aol.com/

uInternet Settings,ProxyOverride = <local>

IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html

IE: Convert link target to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert link target to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert selected links to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert selected links to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Convert selection to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert selection to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_2EC7709873947E87.dll/cmsidewiki.html

DPF: {78698357-BDDC-453D-B65A-EC341DC23922} - hxxps://va00x-obgyn.nash.digichart.com/OB/WebReporting/res/DigiWebPrint.cab

FF - ProfilePath - c:\documents and settings\PamHer\Application Data\Mozilla\Firefox\Profiles\vwtc22p8.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: browser.startup.homepage - www.aol.com

FF - plugin: c:\program files\Java\jre1.5.0\bin\NPJPI150.dll

FF - plugin: c:\program files\Mozilla Firefox\plugins\npunagi2.dll

FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);

.

- - - - ORPHANS REMOVED - - - -

HKCU-Run-QuickTime Task - c:\program files\QuickTime\qttask.exe

ActiveSetup-{3BE36237-0244-4960-9C22-1B5D337E5591} - c:\documents and settings\NetworkService\Application Data\Bitrix Security\dnmyf12.dll

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-09-19 20:45

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]

@Denied: (2) (LocalSystem)

"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,

d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,fb,c4,1e,5c,05,6c,0f,44,98,3d,31,\

"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,

d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,fb,c4,1e,5c,05,6c,0f,44,98,3d,31,\

[HKEY_LOCAL_MACHINE\software\DeterministicNetworks\DNE\Parameters]

"SymbolicLinkValue"=hex(6):5c,00,52,00,65,00,67,00,69,00,73,00,74,00,72,00,79,

00,5c,00,4d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,79,00,73,00,\

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(940)

c:\windows\system32\Ati2evxx.dll

c:\windows\system32\LMIinit.dll

c:\windows\system32\LMIRfsClientNP.dll

- - - - - - - > 'explorer.exe'(1340)

c:\windows\system32\WININET.dll

c:\windows\system32\ieframe.dll

c:\windows\system32\webcheck.dll

.

------------------------ Other Running Processes ------------------------

.

c:\windows\system32\Ati2evxx.exe

c:\program files\Alwil Software\Avast5\AvastSvc.exe

c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

c:\program files\Bonjour\mDNSResponder.exe

c:\program files\Cisco Systems\VPN Client\cvpnd.exe

c:\program files\LogMeIn\x86\RaMaint.exe

c:\program files\LogMeIn\x86\LogMeIn.exe

c:\program files\LogMeIn\x86\LMIGuardian.exe

c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

c:\windows\system32\HPZipm12.exe

c:\windows\system32\wdfmgr.exe

c:\program files\Viewpoint\Viewpoint Manager\ViewMgr.exe

c:\program files\LogMeIn\x86\LogMeIn.exe

c:\program files\LogMeIn\x86\LMIGuardian.exe

c:\windows\system32\Ati2evxx.exe

c:\program files\PDF Complete\pdfsaver.exe

c:\program files\LogMeIn\x86\LMIGuardian.exe

c:\program files\iPod\bin\iPodService.exe

.

**************************************************************************

.

Completion time: 2010-09-19 20:54:37 - machine was rebooted

ComboFix-quarantined-files.txt 2010-09-20 00:54

ComboFix2.txt 2010-09-16 18:25

Pre-Run: 4,774,236,160 bytes free

Post-Run: 4,842,504,192 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

UnsupportedDebug="do not select this" /debug

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - 93BB73963625C1C0FE065A9F1418A710

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Oh, and I forgot to mention that while my husband was putting the remote access thing on the computer this afternoon, he also ran Ad-Aware (I told him not to and didn't know he'd done it until much later ...) and quarantined several malicious items that it found. I don't know if that changed anything that would have shown up differently between the last log and this most recent one, but thought I'd let you know just in case it helped. Prior to the run today, Ad-Aware had not found anything (other than cookies) in months ...

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Hi,

Your ComboFix log is clean. I want you to run some final scans before calling your system clean.

Download TFC to your desktop

  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Start Malwarebytes' Anti-Malware

  • Once the program has loaded, click the "Update" tab and click the "Check For updates" button.
  • Once the updates were downloaded, click the "Scanner" tab, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    3. Check esetAcceptTerms.png
    4. Click the esetStart.png button.
    5. Accept any security warnings from your browser.
    6. Check esetScanArchives.png
    7. Push the Start button.
    8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    9. When the scan completes, push esetListThreats.png
    10. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    11. Push the esetBack.png button.
    12. Push esetFinish.png

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Okay. I've run all three of those things and will copy and paste the results. As you'll see, ESET did find 2 threats, which I told it to delete (it had quarantined them). I have had my browser open all morning and have not gotten any of the popups. TFC rebooted my computer itself and did not leave a log.

I remembered that I've also disabled my CD emulation drivers with defogger -- will you tell me when to reverse that?

Thank you so much for all of your help!

___

Malwarebytes log:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4663

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

9/21/2010 9:07:38 AM

mbam-log-2010-09-21 (09-07-38).txt

Scan type: Quick scan

Objects scanned: 188055

Time elapsed: 19 minute(s), 54 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

___

ESET log:

C:\Documents and Settings\All Users\Application Data\AOL Downloads\SUD4131\setup.exe probably a variant of Win32/Agent.HZHBURL trojan cleaned by deleting - quarantined

C:\System Volume Information\_restore{D0D4C289-1775-4E84-B8F1-E8133151EDAF}\RP1312\A0667653.exe probably a variant of Win32/Agent.HZHBURL trojan cleaned by deleting - quarantined

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Hi,

I remembered that I've also disabled my CD emulation drivers with defogger -- will you tell me when to reverse that?

You can do it now.

Your logs appear to be clean now. There is only a bit of cleanup that we will deal with in this post, as well as prevention from future infections. :P

Remove Combofix now that we're done with it.

  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
    CF_Uninstall-1.jpg
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Please download JavaRa to your desktop and unzip it to its own folder

  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep a backup of your important files

Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Make proper use of your anti-virus and firewall

You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep all your software updated

It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.

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Use a safer web browser

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.

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Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.

  • A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.

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Be careful

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.

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Slow computer?

If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.

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I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!

Cheers,

Gammo :)

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I have done everything that you recommended in your last post, and my computer seems to be working fine now. File Hippo found 10 updates, so that seems to have been much-needed! I have run Malwarebytes and AVG today, and neither one of them have found anything suspicious.

I cannot tell you how much I appreciate all of your help. You seem to have solved the problem, and you did so quickly and clearly (the links that you provided in your posts took me directly to where I needed to be and were greatly appreciated). I have recommended this forum to several of my friends already!

Thank you so, so much. If you ever need anyone to fill out any sort of evaluation or go on record with all kinds of positive things to say, I'm your girl!

Take care, and thanks again for everything.

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