error 732 (0, 0)

[Fairy]

I have just had to format my computer running windows xp home, Nortons internet security 2009 and malaware only have a few software programs on there have scanned with malaware with no infection but cannot update getting the 732 error everytime checked the nortons firewall and it is not blockin it

I only have a limited knowledge of computers so would appreciate things in simple terms

Much appreciated

Fairy

[gtyhfy]

Hello Fairy,

If you use the Add-On Pack in the Norton, please update it to the latest version first, and see if MBAM can update. If not, then please temporarily disable the Add-On Pack and see if MBAM can update.

By the way, as the version of MBAM in your computer is old, please follow the instructions, and pay attention to the third point of the note below, to install the latest version of MBAM:

For Windows XP:

1. Click on Start and select Control Panel
   
2. Open Add/Remove Programs
   
3. Uninstall Malwarebytes' Anti-Malware
   
4. Restart your computer very important
   
5. Download and run mbam-clean.exe from here
   
6. It will ask to restart your computer, please allow it to do so very important
   
7. After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
   

Note:

• You will need to reactivate the program using the license you were sent via email if using the Pro version
  
• Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  Restart the computer again and verify that MBAM is in the task tray if using the Pro version.
  
• Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides, especially Section H, posted in the FAQ's here or ask and we'll explain how to do it.
  

Please post back if you have further questions.

Thank You

PS

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[Fairy]

Thank you so much it is working fine you get a 12 out 10 from me a 63 year old Fairy