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Hijackthis and Malwarebytes log

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appaz

appaz

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Hi

My XP machine started having problems this morning after I rebooted. Fonts looked strange, it would not connect to the home network and router. Sometimes it did and when clicking on links Firefox would redirect to strange pages. I ran Malwarebytes and now I cannot connect to the network at all. I managed to save the Malwarebytes log to CD and I am using a laptop to post this log. I was also fortunate to have Hijackthis on the XP machine with problems and ran that and have a log from that also.

I am sorry I cannot follow all the steps suggested before posting these log files but the XP machine with the problem cannot get on the internet (even in Safe mode) to download and run all the steps requested before posting logs. So I thought I would just post these logs and see if I can get any help before I run the recovery program and completely rebuilt my machine.

Here are the 2 log files. Thanks for your help.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:39:44 AM, on 5/31/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Google\Update\1.2.183.23\GoogleCrashHandler.exe

C:\WINDOWS\Explorer.EXE

C:\windows\system\hpsysdrv.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\hphmon06.exe

C:\HP\KBD\KBD.EXE

C:\WINDOWS\AGRSMMSG.exe

C:\WINDOWS\SOUNDMAN.EXE

C:\WINDOWS\ALCWZRD.EXE

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe

C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Update\1.2.183.23\GoogleCrashHandler.exe

C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe

C:\WINDOWS\system32\hpoipm07.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

C:\Program Files\CyberLink\Shared Files\RichVideo.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe

C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe

C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.citizensbankonline.com/default.asp

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...&pf=desktop

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: SuggestMeYesBHO - {0FB6A909-6086-458F-BD92-1F8EE10042A0} - C:\Program Files\AutocompletePro\AutocompletePro.dll

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20100530205205.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll

O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe

O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe

O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE

O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe

O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe

O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe

O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE

O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"

O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe

O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe

O4 - Global Startup: Eudora.lnk = C:\Program Files\Qualcomm\Eudora\Eudora.exe\Eudora.exe

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: HPAiODevice(hp officejet k series) - 2.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet k series\Bin\hpoorn07.exe

O4 - Global Startup: IS4Yahoo!.lnk = ?

O4 - Global Startup: Shortcut to OUTLOOK.lnk = C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: http://*.mcafee.com

O15 - Trusted Zone: *.taxsoftware.com

O16 - DPF: {076169AA-8C3D-4CFC-AC23-3ACA88FC21B5} (F-Secure Online Scanner Launcher) - http://download.sp.f-secure.com/ols/f-secu.../fslauncher.cab

O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - http://a516.g.akamai.net/f/516/25175/7d/ru...cat-no-eula.cab

O16 - DPF: {977231BF-B887-4CD7-8156-6F429268F7E2} -

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -

O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe

O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe

O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

--

End of file - 10980 bytes

And the Malwarebytes log (i ran it and had it remove 31 infected items and have not been able to get on the internet sinde I did that)

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

5/31/2010 12:58:29 PM

mbam-log-2010-05-31 (12-58-29).txt

Scan type: Quick scan

Objects scanned: 136894

Time elapsed: 17 minute(s), 57 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 12

Registry Values Infected: 1

Registry Data Items Infected: 2

Folders Infected: 6

Files Infected: 13

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CLASSES_ROOT\TypeLib\{01bcb858-2f62-4f06-a8f4-48f927c15333} (Adware.PredictAd) -> No action taken.

HKEY_CLASSES_ROOT\Interface\{c9ae652b-8c99-4ac2-b556-8b501182874e} (Adware.PredictAd) -> No action taken.

HKEY_CLASSES_ROOT\CLSID\{0fb6a909-6086-458f-bd92-1f8ee10042a0} (Adware.PredictAd) -> No action taken.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{0fb6a909-6086-458f-bd92-1f8ee10042a0} (Adware.PredictAd) -> No action taken.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{0fb6a909-6086-458f-bd92-1f8ee10042a0} (Adware.PredictAd) -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0fb6a909-6086-458f-bd92-1f8ee10042a0} (Adware.PredictAd) -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> No action taken.

HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> No action taken.

HKEY_CLASSES_ROOT\AppID\AutocompletePro.DLL (Adware.PredictAd) -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AutocompletePro2_is1 (Adware.PredictAd) -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> No action taken.

HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> No action taken.

Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\support@predictad.com (Adware.PredictAd) -> No action taken.

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:

C:\Program Files\AutocompletePro (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com\chrome (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com\chrome\content (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com\defaults (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com\defaults\preferences (Adware.PredictAd) -> No action taken.

Files Infected:

C:\Program Files\AutocompletePro\AcRemoteUpdate.exe (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\AutocompletePro.dll (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\InstTracker.exe (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\TaskScheduler.dll (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\unins000.dat (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\unins000.exe (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com\chrome.manifest (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com\install.rdf (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com\chrome\content\browserOverlay.xul (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com\chrome\content\options.js (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com\chrome\content\options.xul (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com\chrome\content\utils.js (Adware.PredictAd) -> No action taken.

C:\Program Files\AutocompletePro\support@predictad.com\defaults\preferences\predictad.js (Adware.PredictAd) -> No action taken.

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appaz

appaz

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Hi

Thanks for the reply. I understand about the delay in responding. you guys are great to be doing this for people. fortunately, I posted the hijackthis log on another message board and someone responded and had me run TDSSKILLER which seemed to have fixed the virus problem. I am in the process of running other utilities right now as directed so I think I am in good hands and should be all set.

Thanks again for your directions on how to get the network working. I saved that information to a file for future use.

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