Total Vista Security reappear

[waip]

Could you please give me some help on the Total Vista Security.

My Vista PC was infected with Total Vista Security on Monday. The virus stopped me from starting any task manager, regedit, web browsers, or mbam. I rebooted the PC into the Safe mode. I already had mbam.exe installed but it failed to restart after the update. So I downloaded the latest mbam-setup.exe, ran that and mbam removed the virus successfully after a reboot. Processes could be started.

But after 15 minutes or so, the popups started to re-appear again. I noticed from the process explorer that lots of suspicious processes were running from windows/temp. I killed the processes, cleaned the windows/temp, and re-ran mbam. mbam picked up and successfully removed lots of malwares after reboot. But again the popups came back.

Has any one seen this before? Am at work. Will attach the mbam logs later.

Many thanks.

[waip]

Anyone please.

[Maniac]

Hello waip! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install any software or hardware, while work on.
  

Step 1:

Go into C:\Program Files\Malwarebytes' Anti-Malware and you will see a file called mbam.exe Right click on it and drop down to Rename change the name to firefox.com From mbam.exe to firefox.com . Please, restart your computer.

Step 2:

• Launch Malwarebytes' Anti-Malware
  
• Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  
• Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Step 3:

Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
     
  2. Attach.txt
     

  [*]Save both reports to your desktop. Post them back to your topic.

In your next reply, please include these log(s):

* MalwareBytes' Anti-Malware log

* DDS log with Attach.txt

[waip]

Many thanks Borislav.

mbam log:

Malwarebytes' Anti-Malware 1.45

www.malwarebytes.org

Database version: 3973

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18904

09/04/2010 20:39:55

mbam-log-2010-04-09 (20-39-55).txt

Scan type: Quick scan

Objects scanned: 105197

Time elapsed: 6 minute(s), 6 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 1

Registry Data Items Infected: 0

Folders Infected: 1

Files Infected: 6

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\AppCertDlls\appsecdll (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\Program Files\Protection System (Rogue.ProtectionSystem) -> Quarantined and deleted successfully.

Files Infected:

C:\Windows\System32\d.bin (Backdoor.Bot) -> Quarantined and deleted successfully.

C:\Windows\System32\ms.bin (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Windows\System32\so.bin (Backdoor.Bot) -> Quarantined and deleted successfully.

C:\Windows\System32\w.exe (Backdoor.Bot) -> Quarantined and deleted successfully.

C:\Windows\sc.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

C:\Windows\System32\config\systemprofile\Local Settings\Application Data\Windows Server\trsxnl.dll (Trojan.Agent) -> Quarantined and deleted successfully.

DDS.txt:

DDS (Ver_10-03-17.01) - NTFSx86

Run by paulwai at 20:48:51.42 on 09/04/2010

Internet Explorer: 8.0.6001.18904 BrowserJavaVersion: 1.6.0_12

Microsoft

[Maniac]

Step 1:

Please uninstall the following application:

Adobe Reader 8.2.1

After finish our work, please download and install the latest version of Adobe Reader from:

http://www.adobe.com

Step 2:

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

• Double-click on JavaRa.exe to start the program.
  
• From the drop-down menu, choose English and click on Select.
  
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  
• A logfile will pop up. Please save it to a convenient location and post it back when you reply
  Then look for the following Java folders and if found delete them.
  C:\Program Files\Java
  C:\Program Files\Common Files\Java
  C:\Windows\Sun
  C:\Documents and Settings\All Users\Application Data\Java
  C:\Documents and Settings\All Users\Application Data\Sun\Java
  C:\Documents and Settings\username\Application Data\Java
  C:\Documents and Settings\username\Application Data\Sun\Java
  

Step 3:

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:
   
   • Open Tools -> Options -> Main tab
     
   • Set to Always ask me where to Save the files.
     

[*]During the download, rename Combofix to Combo-Fix as follows:

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  -----------------------------------------------------------

  
  

• Close any open browsers.
  
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

In your next reply, please include these log(s):

* JavaRa log

* ComboFix log

[waip]

JavaRa.log:

JavaRa 1.15 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Fri Apr 09 21:10:53 2010

Found and removed: Software\JavaSoft\Java2D\1.5.0_11

Found and removed: SOFTWARE\Microsoft\Active Setup\Installed Components\{08B0E5C0-4FCB-11CF-AAA5-00401C608500}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D610007

------------------------------------

Finished reporting.

Combo-Fix crashed Windows Vista after it ran for a few minutes. Can't get any logs.

[Maniac]

Can you please check this:

C:\Combo-Fix.txt

[waip]

There is no c:\Combo-Fix.txt. There is a file called c:\Combo-Fix\Combo-Fix.txt though.

ComboFix 10-04-08.06 - paulwai 09/04/2010 21:28:29.2.4 - x86

Microsoft▒ Windows Vista▒ Home Premium 6.0.6002.2.1252.44.1033.18.3582.2759 [G

MT 1:00]

Running from: C:\home\waip\Combo-Fix.exe

SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

[Maniac]

If you cannot get this to run, try booting into Safe Mode, and run it there. First, please delete your copy of ComboFix and download a new fresh one, then boot into Safe Mode. To boot into Safe Mode, tap F8 after BIOS, and just before the Windows logo appears. A list of options will appear, select "Safe Mode." For more information:

http://www.bleepingcomputer.com/tutorials/tutorial61.html

[waip]

Still can't run Combo-Fix.exe even in safe mode. I downloaded a new Combo-Fix.exe but when I ran it I got the error.

Alert. It is not safe to continue.

The contents of the comboFix package has been compromised. ...

You may be infected with a file patching virus 'Virut'.

After I clicked OK, it deleted itself.

[Maniac]

I have bad news for you

I see you're dealing with Virut or Sality on top of the other nasty malware you are dealing with. In that case, it's unfortunately a lost case - Game over situation and a format and reinstall is the fastest and especially the safest solution.

I see some important Windows system files are removed here already.

You may want to read this why it's a game over situation:

Virut and other File infectors - Throwing in the Towel?

So, I suggest you to start backup all of your valuable data/documents/pictures/movies/songs/etc.. Do NOT backup any applications/installers and Do NOT backup any .exe/.scr/.htm/.html/.xml/.zip/.rar files...

This because these files may be infected as well. If you back them up and replace them afterwards, it will infect your computer again.

Read here for instructions how to format and reinstall Windows: http://web.mit.edu/ist/products/winxp/adva...all-format.html

[waip]

That is bad indeed.

I'll backup my data files and reinstall Windows. Is there any way I could check if my backup files have been infected?

[Maniac]

You can scan them with online scanner or check one by one in http://www.virustotal.com . See here:

http://users.telenet.be/bluepatchy/miekiemoes/Links.html

[waip]

Many thanks for help, Borislav.

[Maniac]

I'm so sorry, again!

I wish you all the best!

[waip]

My data files are all in a separate drive. So reinstalling Windows is not too bad. Could I use mbam to scan my data files?

[Maniac]

You can do it, but MBAM, not detected Virut.

[waip]

I see. Would AVG detect Virut?

[Maniac]

Yes, AVG can.

[waip]

Once again, many thanks for help. Really appreciate it.

[Maniac]

You're welcome!