Camera Guard by Protectstar detected falsely as ransomware

[nm_ps]

Dear Sir or Madam,
 
I represent Protectstar Inc., and we have received increasing feedback from our users that your Malwarebytes product for Android (org.malwarebytes.antimalware) is incorrectly detecting our app, Camera Guard, as potential ransomware. The server version can be downloaded here:

https://protectstar.com/download/android/cameraguard/cgpro.apk

Unfortunately, these misunderstandings are affecting our users and could lead to further difficulties and damage if they are not resolved promptly.

This is had not been the first time and - again - a final feedback from your side is still missing:

 

If a corresponding submission portal for false positives is missing and only this forum is to be used, I would ask at least for prompt answers via this forum.

We would therefore be very grateful if our Camera Guard could be whitelisted, as is the case with Antivirus AI.

It is important for us to find a quick solution together to avoid any further negative impact to our customers.

 

Additionally, to prevent similar issues with other Protectstar apps, we request the review and whitelisting of the following apps:

- https://protectstar.com/download/android/ishredder/ishredder.apk

- https://protectstar.com/download/android/antispy/antispy.apk

- https://protectstar.com/download/android/firewall/firewall.apk

- https://protectstar.com/download/android/microguard/mgpro.apk

 

 
Thank you for your immediate attention and support. We look forward to your prompt feedback.
 
Yours sincerely

 

 

 

 

Edited August 20 by AdvancedSetup
Disabled hyperlinks