Camera Guard by Protectstar detected falsely as ransomware

[nm_ps]

Dear Sir or Madam,
 
I represent Protectstar Inc., and we have received increasing feedback from our users that your Malwarebytes product for Android (org.malwarebytes.antimalware) is incorrectly detecting our app, Camera Guard, as potential ransomware. The server version can be downloaded here: https://protectstar.com/download/android/cameraguard/cgpro.apk
Unfortunately, these misunderstandings are affecting our users and could lead to further difficulties and damage if they are not resolved promptly.

This is has not been the first time one of our apps have been detected and we hope to finally see an end in this matter:

 

We would therefore be very grateful if our Camera Guard could be whitelisted, as is the case with Antivirus AI.

It is important for us to find a quick solution together to avoid any further negative impact to our customers.

 

Additionally, to prevent similar issues with other Protectstar apps, we request the review and whitelisting of the following apps:

- https://protectstar.com/download/android/ishredder/ishredder.apk

- https://protectstar.com/download/android/antispy/antispy.apk

- https://protectstar.com/download/android/firewall/firewall.apk

- https://protectstar.com/download/android/microguard/mgpro.apk

 
Thank you for your immediate attention and support. We look forward to your prompt feedback.
 
Yours sincerely

 

[nm_ps]

Hi @sp_mre,

any help you can provide us in this matter?