HomeBird Posted July 17, 2023 ID:1577969 Share Posted July 17, 2023 My company, which is ISO 27001 and Cyber Essentials Plus certified, is receiving reports that they are being blocked from going through a legitimate process to download software from a website we manage by malwarebytes. They are being told that the website may contain malicious activity and that their safety may be being put at risk by visiting the site. I am trying to report a false positive. I have tried contacting you here, but my posts are being blocked for suspicious wording. Why are valid reports like this considered suspicious? I have tried submitting a support request, but these are then simply automatically closed because I am identified as not being a malwarebytes customer. Please contact me privately or provide me with a secure, non-public means of communicating to with you about the associated website and downloads that are being blocked. Link to post Share on other sites More sharing options...
Staff Solution Dashke Posted July 17, 2023 Staff Solution ID:1577979 Share Posted July 17, 2023 Hi, HomeBird, You can send me the link to your website and logs/screenshots in PM and I will look into this as soon as possible. Link to post Share on other sites More sharing options...
HomeBird Posted July 17, 2023 Author ID:1577984 Share Posted July 17, 2023 Thank you. I'll be in contact. Link to post Share on other sites More sharing options...
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