andreiiacob Posted October 27, 2020 ID:1416676 Share Posted October 27, 2020 Hello, My name is Andrei Iacob, head of operations at Cloud.IQ. Our company provides user behaviour analytics, site enhancements and re-marketing tools for online merchants. Starting late last week, some of our clients reported to us that they have been receiving notifications from malwarebytes regarding a trojan, related to our cdn: paypal-us-cdn.cloudiq.com We scan and monitor our tools and software daily, using tools such as Snyk, Sonarqube and the full Google Cloud security suite. In addition to that, we take the security of our client's customer data very seriously, as well as the security of the tools we provide for our clients. We can guarantee that the detection is a false positive, and would thus like to ask for it to be whitelisted. As a side note - I was unable to create an account on the forums using my work email address, tied to the cloudiq / cloud-iq domains. The error message simply stated that I cannot use that email on this forum. This leads me to believe that, potentially due to the false positive detection mentioned above, our company's domain is blacklisted by Malwarebytes. Could I ask for that to be reviewed as well? This is a very significant issue for us at Cloud.IQ, as clients who use Malwarebytes refuse to engage with our products as long as there are security warnings coming through, and they do not want their customers experiencing any issues related to that as well. Please do let me know if you require any more details to investigate, as well as, if at all possible, an approximate timeline for resolution. I am attaching screenshots received from our clients to this post. Thank you in advance for your time. Best regards, Andrei Iacob Link to post Share on other sites More sharing options...
Staff Solution JPopovic Posted October 27, 2020 Staff Solution ID:1416716 Share Posted October 27, 2020 Hello, Thank you for contacting us! The block will be removed. Please let us know if you need any additional help. Link to post Share on other sites More sharing options...
andreiiacob Posted October 27, 2020 Author ID:1416735 Share Posted October 27, 2020 Hello, Thank you very much for the quick response! Could you give me some indication of how long this usually takes? Just so I know what to tell our clients! Best regards, Andrei Iacob Link to post Share on other sites More sharing options...
Staff JPopovic Posted October 27, 2020 Staff ID:1416737 Share Posted October 27, 2020 Hello, Unfortunately, we don't have that information, but we'll give our best to make it as soon as possible. Thank you for your understanding! Link to post Share on other sites More sharing options...
andreiiacob Posted October 27, 2020 Author ID:1416739 Share Posted October 27, 2020 Hello, Alright - thank you, again, for the quick response! Best regards, Andrei Iacob Link to post Share on other sites More sharing options...
andreiiacob Posted November 12, 2020 Author ID:1420397 Share Posted November 12, 2020 Hello, Could you please let me know if this has been actioned yet? Our clients are getting rather anxious and, if possible, I would like to be able to give them an update! Thank you in advance and best regards, Andrei Iacob Link to post Share on other sites More sharing options...
Staff Dashke Posted November 12, 2020 Staff ID:1420401 Share Posted November 12, 2020 1 hour ago, andreiiacob said: Hello, Could you please let me know if this has been actioned yet? Our clients are getting rather anxious and, if possible, I would like to be able to give them an update! Thank you in advance and best regards, Andrei Iacob Hello Andrei, The block has been removed on 2020-10-27. Are you still experiencing the block? If yes, pease try updating the database and let us know if that helps. Link to post Share on other sites More sharing options...
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