Stewart_Snugpak Posted September 14, 2020 ID:1407490 Share Posted September 14, 2020 Dear Malwarebtyes I previously sent in request about a customer being blocked, see below. Over the weekend I have had another customer reporting the same thing, any chance you can double check on our website snugpak.com again, please? Thanks, Stewart Link to post Share on other sites More sharing options...
Staff Solution Dashke Posted September 14, 2020 Staff Solution ID:1407493 Share Posted September 14, 2020 Hi Stewart, The block has been already removed. Maybe they can try updating their database? Link to post Share on other sites More sharing options...
Stewart_Snugpak Posted September 14, 2020 Author ID:1407494 Share Posted September 14, 2020 Thanks for the quick reply and confirming the removal, I will go back to customer with your advice. Link to post Share on other sites More sharing options...
Staff Dashke Posted September 14, 2020 Staff ID:1407496 Share Posted September 14, 2020 Always a pleasure, Stewart! Link to post Share on other sites More sharing options...
shipping Posted September 14, 2020 ID:1407518 Share Posted September 14, 2020 My webserver seems to be blacklisted, I think its a false positive as there is no malware there IP 23.254.164.208 Link to post Share on other sites More sharing options...
Stewart_Snugpak Posted November 17, 2020 Author ID:1421391 Share Posted November 17, 2020 Dear MalwarebtyesI previously sent in request above about a customer being blocked, I now have another customer saying they can't access our website. They are running the latest version of Malwarebytes and there database is up to date. Would you be able to double check on www.snugpak.com again for me, please? Thanks, Stewart Link to post Share on other sites More sharing options...
Staff JPopovic Posted November 17, 2020 Staff ID:1421402 Share Posted November 17, 2020 Hello, The block will be removed. Thank you and let us know if you need any additional help! Link to post Share on other sites More sharing options...
Stewart_Snugpak Posted November 17, 2020 Author ID:1421403 Share Posted November 17, 2020 Hi Jovan Thanks for the quick reply, any idea why we keep getting blocked? Thanks, Stewart Link to post Share on other sites More sharing options...
Staff JPopovic Posted November 17, 2020 Staff ID:1421409 Share Posted November 17, 2020 Hi Stewart, I will gather more information and then I will let you know. Thank you for your understanding! Link to post Share on other sites More sharing options...
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