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Malwarebytes 4 FAQs


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FAQs

What new features are in Malwarebytes 4.0?
Malwarebytes 4.0 leverages all of our years of experience removing malware and delivers all the protection your Windows computer needs, now registering as the primary cybersecurity program in Windows Defender Security Center. The new Malwarebytes Katana engine provides superior malware detection for zero hour threats in particular while improving performance for faster Scans. The user interface has been completely redesigned and presents a flowing simple and intuitive experience, threats detected now link to our knowledge base center so you can rest assured and learn more about them and how they are handled. Our new lightweight installer will setup the product in a single step and keep you always up to date.

What is the difference between Premium and Free?
Our company and community are based on the belief that everyone has a fundamental right to a malware-free existence, and that is not changing. Malwarebytes 4 Free will have the same capabilities as Malwarebytes 3.x. You can run scans on demand for free, however if you want us to keep your computer secured automatically with real-time protection and scheduled scans you can sign up for Premium and unlock the full power of the product’s features.

Which Operating Systems does Malwarebytes 4 support?
Malwarebytes 4 supports Windows 7 SP1 or newer.

Even though Malwarebytes does not recommend running operating systems that Microsoft no longer supports, we have no current plans of ending or phasing out in any form our support for Windows 7. This means that going forward, and until further notice, we will continue to support Windows 7 as we have up to this point.

Additional information

     Upgrading to Malwarebytes 4.0

     Pricing

     Anti-Virus Replacement

    Third Party testing and Malwarebytes 4

     Malwarebytes 4.0 files to be added to AV Exclusions List

     EICAR

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Upgrading to Malwarebytes 4.0

I already have a subscription to Malwarebytes 3.x. How much do I have to pay for Malwarebytes 4.0?

Existing subscribers will not have to pay anything extra. All Premium subscribers with an active subscription can upgrade to Malwarebytes 4.0 for free. Your existing license key will work automatically with Malwarebytes 4.0 Premium.

Malwarebytes continues to honor legacy lifetime licenses for Windows (which, as a reminder, allowed for activation on one Windows device).

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Pricing

What will be the price for a Malwarebytes 4.0 Premium license, and how many PCs will it cover?
The price has not changed with the release of Malwarebytes 4.0. The price for new purchases of Malwarebytes 4.0 Premium is $39.99/year for 1 PC. 

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Anti-Virus Replacement

Is Malwarebytes 4.0 Premium an anti-virus replacement?

With Malwarebytes 4.0 we are releasing brand new detection technology as part of our Anti-Malware protection. Malwarebytes 4.0 goes beyond traditional AV solutions by applying multiple layers of protection and detection, including proactive ransomware technology, malicious website protection and anti-exploit capabilities. These features combine to deliver the holistic defense across multiple attack vectors necessary to protect users in today’s evolving threat landscape and are backed by Malwarebytes’ powerful linking technology, renowned for its ability to remove all traces of malware from an infected machine.

Since Malwarebytes 4.0 Premium is an anti-virus replacement, will it register itself in Windows Security Center in order for Windows to recognize it as security software?

With any new install Malwarebytes 4.0’s new default behavior is to register in Windows Defender Security Center (also known as Windows Security Center, Windows Action Center) as a primary line of defense. Due to Microsoft’s implementation of Windows Defender Security Center, this means that Windows Defender will disable itself as a result (depending on your operating system). Though we do not prevent you from running traditional anti-virus with Malwarebytes, we recommend that you keep Malwarebytes registered as your primary security to get the most comprehensive protection against threats. 

If you are upgrading from Malwarebytes 3.x, then the behavior is a little different. Your current Windows Security Center registration information for Malwarebytes 3.x will carry over. For example, if you have Malwarebytes 3.x registered in Windows Security Center, then that is what you will see with 4.0. If instead, Malwarebytes 3.x is not registered in Windows Security Center, then it will not register on upgrade to Malwarebytes 4.x and will instead remain in compatibility mode unless you change this in Malwarebytes 4.0’s Settings.

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Third-party testing and Malwarebytes 4

Malwarebytes has historically typically refrained from participating in AV comparison and third-party tests, as we believe they do not properly reflect today’s threat landscape and the methods cybercriminals use to attack endpoints; in other words, are unable to demonstrate our product’s full capabilities. More often than not, these tests skip important steps in the series of events that occur during an infection, and this leads to a misrepresentation of a product’s ability to protect customers.

When presented with skewed test results, we, and our customers, must realize:“If that’s the best antivirus solution according to third-party testers, then how come my machine was infected while using it?” Consider the millions of Malwarebytes customers who turned to our product to clean up what other AVs missed.

We understand however, the importance of independent reviews for those considering a security purchase, which is why we have participated in AV-Test.org testing since November 2018, despite our reservations about their methods being catered more toward testing antivirus products than anti-malware.

We have also decided that we will not participate in all third-party tests and will only collaborate with professional testers (not hobby testers nor amateur reviewers, etc). Mainly because the professional ones often try to get as close to real-world environments and methods as possible. They may not be there yet, but are consciously working with the industry to improve. As an example of this, we have here below the PCMag review of Malwarebytes 4 by Neil J. Rubenking.Using real-world methods, he shows the true protection capabilities of Malwarebytes 4 and specifically states: “Malwarebytes Premium now functions as a full-blown antivirus and not just second-line protection, as it did previously”.

In the malware detection tests below we can see how Malwarebytes 4 gets better malware detection and blocking results than some of the most popular antivirus products.

 

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Source: https://www.pcmag.com/image_popup/0,1871,iid=659907,00.asp

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Malwarebytes 4.0 files to be added to AV Exclusions List

Some antivirus applications require exclusions to be defined for Malwarebytes, so that they do not interfere with Malwarebytes operation and vice versa. These are typically referred to as exclusions or ignore list entries. The following is a list of Malwarebytes programs which should be placed on an Exclusion list if required. 

This list is specific to Malwarebytes Anti-Malware 4.x.

Exclude the following folders: (The complete folder)

  • C:\Program Files\Malwarebytes\Anti-Malware
  • C:\ProgramData\Malwarebytes\MBAMService

Exclude the following files:

  • C:\Windows\System32\drivers\mbae64.sys  (mbae.sys for x86 systems)
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\MBAMChameleon.sys
  • C:\Windows\System32\drivers\MBAMSwissArmy.sys
  • C:\Windows\System32\drivers\mwac.sys
  • C:\Windows\system32\Drivers\farflt.sys

For specific steps on how to add these files to your antivirus' exclusion list, you will need to contact your antivirus provider directly for best results.

If you have additional questions or need assistance with this particular scenario, please head to our Malwarebytes Support section and create a new topic or simply click here (note: you need to be signed in to create a new topic)

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