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Erix

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About Erix

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  1. Access to our Beta file repositories has been down for a bit. We are working on it, hold be back up shortly, please check again later on today. Apologies. -Erix
  2. Great point, I'll add it to the Known Issues bullet point list for now. Make sure to we consider it carefully on any future email campaigns. Thank you again. -Erix
  3. Thanks Liquid Tension, You got to it first. -Erix
  4. Hello bbotzong, Thank you so much for your post. We did send out yesterday an invite to email addresses previously signed up for the Beta program. So just to make sure. Could you post here the exe file so we can check its hash (and properties) and if you could PM us a copy of the contents of the email that would help as well. please let us know. Regards, -Erix
  5. Malwarebytes community: We have just released a new Component update for your product, version 3.8.3 v1.0.625. As you probably know, if you don't want to wait for the 'Update Available' notification, go right ahead and retrieve the update manually by clicking Install Application Updates in Settings > Application. What is new in this version: Performance/protective capability Improved remediation for Chrome Improved detection and scanning performance Stability/issues fixed Fixed: Miscellaneous stability Issues Addressed numerous other miscellaneous defects Thank you so much, -Erix
  6. Submitting False Positives Before proceeding, please ensure the following: The Malwarebytes scan has completed. Any false-positive detections are not quarantined. If you have quarantined the false-positive, refer to the, "What should I do if the false-positive detection is quarantined?" steps below. Step 1: Download the following tool: https://malwarebytes.box.com/v/mb-fp-tracker For x86 machines: https://malwarebytes.box.com/v/mb-fp-tracker-x86 Step 2: Double-click fp_tracker_1.5.0.0.exe to run the tool and follow the prompts. Step 3: Upon completion, you should see: "Output: {filename} Please provide this file for analysis.". Please attach the referenced file to a forum reply or upload it a file hosting service of your choice and provide the download link. What should I do if the false-positive detection is quarantined? Ensure the detection is unquarantined before running the tool. To restore the false-positive from the Malwarebytes Quarantine: Open Malwarebytes. Click Detection History. Place a checkmark next to the false-positive item(s). Click Restore. Once restored, proceed with step 1 above to run the tool.
  7. Known Issues A working internet connection is required for the installer Under certain circumstances the installer requires a fully clean install to complete The Installer is still working with a provisional UI and it lacks certain basic elements (such as a progress bar) The installer does not support Safe Mode at this point The installer does not support upgrading from MB4.0.0 False Positives rate will be significantly low but they can still occur This version is still English only Crashes and BSODs can appear under certain circumstances The UI does not support High DPI and certain screen resolutions Isolated parts of the new UI still show the old UI’s screen, for some settings, prompts, pop ups and notifications. Animations within the UI might occasionally appear clunky Certain grids show items not in expected (often chronological) order Miscellaneous visual and cosmetic glitches such as borders disappearing, missed alignments, color mismatches and hover-over effects missing Copy can still be provisional in certain screens and or wrong or missing This new version does not support Windows 8, it supports Windows 7, Windows 8.1 and newer. It does not support Tablets The support tool does not support 4.x Betas.
  8. Ladies and Gentlemen, a new version of your product: Malwarebytes 3.8.3 has been released You will see build 2965 available as it propagates through our channels, as usual please allow for a day or so before you see the latest installers available on our downloading website. New Features Improved detection and remediation techniques Main issues fixed Fixed: MBAMService connectivity issue in presence of 3rd party LSPs (Identity Cloaker, HideMyIP) Fixed: GSOD related to MWAC DRIVER_IRQL_NOT_LESS_OR_EQUAL Fixed an issue where Web Protection would continue to block/unblock whitelisted URLs until the machine was rebooted Fixed an issue where Web Protection could interfere with IPv6 connectivity Fixed: MB3 erroneously registers with Windows Security Center on Windows 10 1903 Fixed: KERNEL_DATA_INPAGE_ERROR (7a) BSOD that occured during rootkit scan Fixed: minor issues with multi-language support Thank you so much!
  9. Erix

    3.8 Beta

    Malwarebytes Community: We’ have released another 3.8 Beta (Build 2960) As usual, you can always click on Install Application Updates in Settings > Application to have your product update on demand. This second beta fixes a problem where the product runs in Free mode yet real-time protections are shown as on. Thank you so very much for being part of our Beta program, -Erix
  10. Greetings Malwarebytes Community! We’ve just published a 3.8 Beta (build 2950) As you probably know by now, if you are signed into the Beta setting and don't want to wait to be notified by the program that your upgrade is available, you can always click on Install Application Updates in Settings > Application. What is new in this version: New Features • Improved detection and remediation techniques Major Bug Fixes Fixed: MBAMService connectivity issue in presence of 3rd party LSPs (Identity Cloaker, HideMyIP) Fixed: GSOD related to MWAC DRIVER_IRQL_NOT_LESS_OR_EQUAL Fixed an issue where Web Protection would continue to block/unblock whitelisted URLs until the machine was rebooted Fixed an issue where Web Protection could interfere with IPv6 connectivity Fixed: MB3 erroneously registers with Windows Security Center on Windows 10 1903 Fixed: KERNEL_DATA_INPAGE_ERROR (7a) BSOD that occured during rootkit scan Fixed: minor issues with multi-language support Thank you so very much to all of you who participate in Beta programs, -Erix
  11. Malwarebytes support for Windows 7 As Microsoft has announced its Support for Windows 7 will be ending Jan 2020, we are frequently asked about Malwarebytes supporting Windows 7. Even though Malwarebytes does not recommend running operating systems that Microsoft no longer supports, we have no current plans of ending, or phasing out in any form our support for Windows 7. This means that going forward, and until further notice, we will continue to support Windows 7 as we have up to this point.
  12. Malwarebytes community: We have just released a new Component update for your product, version 3.7.1 v1.0.586. As always, if you don't want to wait for the 'Update Available' notification, please go ahead and retrieve the update manually by clicking Install Application Updates in Settings > Application. What is new in this version: Performance/protective capability Enhancements to the Activation process Enhanced False Positive prevention logic Stability/issues fixed Fixed Accessibility for Play Mode Fixed Compatibility Issues with Windows Defender Fixed: USB drive cannot be ejected after scan when 'Scan for rootkits' is enabled Fixed Web Protection causing delays for local mysql server Fixed: Miscellaneous stability Issues Addressed numerous other miscellaneous defects Thank you so much, -Erix
  13. Ladies and gentlemen: We have just moments ago started rolling out a new Component update for 3.7.1 v1.0.563. As usual, if you don't want to wait for the 'Update Available' notification, please go ahead and retrieve the update manually by clicking Install Application Updates in Settings > Application. What is new in this version: Performance/protective capability More robust protection startup retry and recovery functionality Enhanced FP prevention logic Stability/issues fixed Fixed Under certain conditions, applications added while in Play Mode are not recognized until service restart Fixed: Repeating detection during PlayMode: Tray Icon disappear when user closes UI Fixed: Repeating detection during PlayMode: User gets empty notification when switching PlayMode OFF Fixed: Expired License to Trial Reset Shows License Info During Trial Fixed problem where certain settings were not accurately retained on upgrade Fixed: Trial expired tray notification upon upgrade Addressed numerous other miscellaneous defects Thank you so much, -Erix
  14. Malwarebytes Community: We have as of recently started rolling out a new Beta update for 3.7.1, Component update 1.0.562. As always appropriate, if you are signed into the Beta setting but don't want to wait for the corresponding notification, please go ahead and launch the update manually by clicking Install Application Updates in Settings > Application. What is new in this version: Performance/protective capability More robust protection startup retry and recovery functionality Enhanced FP prevention logic Stability/issues fixed Fixed Under certain conditions, applications added while in Play Mode are not recognized until service restart Fixed: Repeating detection during PlayMode: Tray Icon disappear when user closes UI Fixed: Repeating detection during PlayMode: User gets empty notification when switching PlayMode OFF Fixed: Expired License to Trial Reset Shows License Info During Trial Fixed problem where certain settings were not accurately retained on upgrade Fixed: Trial expired tray notification upon upgrade Addressed numerous other miscellaneous defects Thank you all who participate in Beta programs, -Erix
  15. We have started to propagate our Malwarebytes 3.7.1 Release Dear Malwarebytes community we are glad to let you know a new version of your product is now being made available. Performance/protective capability Now compatible with Microsoft’s Early Launch Anti-Malware requirements Improved detection and remediation techniques Usability Added new Play Mode feature for paid users to allow uninterrupted gaming or streaming experience Improved compatibility between the Web Protection module and other third-party software Stability/issues fixed Fixed a BSOD related to netio.sys Fixed On Reboot scheduled scans not honoring scan settings and showing incorrect Next Scan date Fixed a mismatch between Malwarebytes and Windows Action Center regarding Update status Fixed problem where certain settings were not accurately retained on upgrade Improved performance in Safe Mode so only essential functionality runs Addressed numerous other miscellaneous defects Thank you so much!
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