Network Settings - Unable to connect to licence Server.

[GingaMilla]

I was just working on installing some mods for my game(Skyrim), with Nexus Mod Manager. As I was installing them all of a sudden my PC froze for a moment and then malwarebytes then had a red icon on the logo. I go to check it and it says web protection is turned off so I try turning it back on again then the software froze and it came up with the message ' Unable to contact license server. Check your network settings or contact your system administrator for help.'

On a side note sometimes when I turn my PC on or when I shut down/re-open malwarebytes it doesn't show on the system tray.

 

 

Addition.txt

FRST.txt

mb-check-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[ededed84]

im also affected

trying to turn on real time protection or access my account tab caused pc to crash twice as well.

this is the 1st security software ive actually paid for in my life.... and... not the best experience. the free version never had any issues

[Klipper]

Here exact the same!
I run the MB 3.3.1 premium version with lifetime license:
I suddenly, unexpected got the the warning that Malwarebytes webprotection was disabled. I tried different times to start but no succes. I also got the error:
"Unable to connect to licence Server

"
I restarted laptop more as 10 times, and after few minutes I got the error again.
I finaly de-installed Malwarebytes using the uninstall icon in the startmenu. After uninstall I restarted the system again.
I download a fresh installer from MB website, installed but now I cannot activate my license anymore!!!
So all premium features are disabled now.

Reading here that I'm not the only one with this experience: Malware bytes, what's going on? Please fix, so I can activate my valid license again!

Forgot to tell:
Just before the first trouble started I got a BSOD: my system became very slow and then BSOD. I asume all my 16GB internal memory was eaten.

Edited January 27, 2018 by Klipper

[AlexKwakIT]

Same problem here just since a few hours or so.

PC crashed because MB eats up all of my 32GB at a rate of a few MB's per second.

Hope this can be fixed soon.

[Klipper]

I have just runned  a n update manualy, and after that I could activate my license again. And also Web Protection is on again.... Pffffttttt......

[AlexKwakIT]

This is/was a major issue, see: https://forums.malwarebytes.com/topic/219996-important-web-blocking-ram-usage-issue/?page=12

 

[vbarytskyy]

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

• Update package version 1.0.3803 or higher contains the fix
• To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
• To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here: