Infected and all my emails compromised

[dsands]

Hello, I've had requests from all my emails (Microsoft, gMail, etc.) to reset passwords. MB picked up the following which I quarantined:

 

FRST Files Attached

Thank you!

FRST.txt

Addition.txt

[Aura]

Hi dsands

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
  

This being said, it's time to clean-up some malware, so let's get started, shall we?

Can you PM me an exemple of email you received from Microsoft, Gmail, etc. asking you to change your passwords? There are a couple of things on your system that needs to be removed, but nothing like a backdoor trojan, keylogger, stealer, etc.

[dsands]

Hello, thank you for taking the time to help me out.

I got separate emails from both Hotmail and Gmail stating that someone has logged into my account from a suspicious location and both my emails asked me to change my password. Both login attempts were from places not near me, and both of my passwords were 20+ characters in length, so quite secure. I went ahead and changed those passwords. Also, I do not have any pirated software. I'm aware of the risks of using such software.

Thanks again!

Edited November 6, 2017 by dsands

[Aura]

Uninstall Chromium and CCleaner (since this is the compromised version, 5.33).

Now, follow the instructions below.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Fix button
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
• Copy and paste its content in your next reply
  

fixlist.txt

[dsands]

I'll run this shortly. I have CCleaner running on other PCs as well. Should we do this on my other PCs too?

[dsands]

Attached log file. I was unable to remove Chromium. Received an error.Fixlog.txt

[Aura]

Assuming your passwords were really compromised by a malware infection, then yes. How many computers do you have?

[dsands]

2 other PCs were running CCleaner

[dsands]

one of those PCs is loading browser pages incredibly slowly :|

 

i can't even load farbar's site on that pc

Edited November 6, 2017 by dsands

[dsands]

i got FRST on the other PC

 

here's the FRST scan log on that PC. nothing turned up from MB on the 2nd or 3rd PCs. i'll get FRST from the third one soon too.

FRST.txt

Addition.txt

Edited November 6, 2017 by dsands

[Aura]

5 hours ago, dsands said:

i got FRST on the other PC

 

here's the FRST scan log on that PC. nothing turned up from MB on the 2nd or 3rd PCs. i'll get FRST from the third one soon too.

FRST.txt

Addition.txt

Logs for this computer do not show any signs of infection.

[dsands]

thank you. i will have the 3rd one soon. in the meantime, i can work on the first one that you said we need to work on.

[Aura]

What error did you receive when trying to uninstall Chromium on the first computer?

[dsands]

This error:

 

[dsands]

i managed to get rid of chromium using iobit uninstaller.

[Aura]

That's good. Otherwise I was about to simply delete its Uninstall key. It couldn't uninstall because the folder where its uninstall executable was is gone.

Now I'll be waiting for your 3rd computer's FRST logs.

By the way, do you have 2FA enabled in all your email (Hotmail, Gmail, etc.)?

[dsands]

I will get the 3rd PCs logs ASAP, hopefully within a couple hours. I have 2FA on my Gmail, but not my Hotmail. Didn't know Hotmail had that option. Will add that as well.

 

Edit: just added 2fa to my Hotmail. Glad they have that feature. They should advertise it better, like Google does with their 2fa.

Edited November 7, 2017 by dsands

[Aura]

Also, can you check if your email accounts have been compromised, via the HaveIBeenPwned service?

https://haveibeenpwned.com/

[dsands]

it says the gmail is secure, but 6 breaches on the hotmail.

Edited November 7, 2017 by dsands

[dsands]

Here are the logs for the 3rd PC

FRST.txt

Addition.txt

[Aura]

I don't see any infection in these logs either.

There's a lot of possibilities here: you've been infected with a malware that stole credentials saved on your system and deleted itself after, you fell for a phishing attack, one of the breaches where your account information were leaked could have been used to access that email account and your others, etc.

[dsands]

OK, thank you. Do we need to work on the first PC? You mentioned steps for that one.

[Aura]

Looking back in your thread, it looks like we already worked on your 1st computer (I provided you instructions to uninstall programs, and a fixlist for FRST as well).

[dsands]

Ok great, I didn't know if there was anything else. Thank you very much!

[Aura]

No problem dsands, you're welcome!

Stay safe