Anti-Exploit not starting

[StuartWake]

Hi, I've rolled this out to all our machines and has been fine apart from 1 machine that wont run and when trying to run the Anti-Exploit exe it comes up with malwarebytes anti-exploit service is taking too long to start.

I've tried multiple re-installations as well as manually removing the left over files and registry items.

I've attached the Program Data Folder

Any help would be greatly received.

Malwarebytes Anti-Exploit.zip

[Rsullinger]

Hey Stuartwake,

 

Sometimes this can occur if the files we install for the update do not swap over correctly. Do you mind zipping up the C:\ProgramFiles(x86) directory of anti-exploit so I can see if any of the files failed to swap?

 

Thank you,

[StuartWake]

Please see attached

Malwarebytes Anti-Exploit.zip

[Rsullinger]

Hey StuartWake,

 

It seems like the service is failing to install. All the other files looks to have swapped correctly, just the install on that service is not happening. On the installations you attempted, did you use the 1.10 version directly or try to upgrade from the prior version? 

Use this link if you have not been using the 1.10 directly:

 

https://malwarebytes.app.box.com/file/225689401719

[StuartWake]

Hi

It was originally installed as part of the Managed Client which didn't work so i have also tried the install of just the above version which had the same issue result

Regards

Stuart  

[Rsullinger]

Hey StuartWake,

 

No problem, I assumed that may have been the case. I am going to have you collect one more log for me so I can send this to the team for more informaiton. You can send me these logs in a PM if you want since it does give information like installed programs and such:

 

1: Please download FRST from the link below and save it to your desktop:

FRST 32-bit version: https://downloads.malwarebytes.com/file/FRST

FRST 64-bit version: https://downloads.malwarebytes.com/file/FRST64

2: Double-click the purple FRST icon to run the program. Click Yes when the disclaimer appears.

3: Click the Scan button

4: When the scan has finished, it will make 2 log files in the same directory the tool is run, FRST.txt and Addition.txt. Please attach both files in your reply.