Realtime protection and scanning not working

[CelloJP]

Earlier this morning my Premium Malwarebytes no longer gives realtime web protection and a scan lasts 7 seconds with nil files scanned.

I see others are reporting this issue so look forward to a prompt solution!

Here are images of what I get plus version number (I did a clean install this morning).

 

Edited May 19, 2017 by CelloJP
added images

[Chopster]

 

I have exact same problem just started today, using windows 10 i'm unable to activate web protection and the scan is not working

Version 3.1.2.1733

Component Package 1.0.122

Update Package1.0.1974

Think I,ll disable and use windows defender untill a fix is found.

 

 

Edited May 19, 2017 by Chopster
mistype

[neurodoc007]

I also started having this problem this am

[DannyBoyRP]

Same here, used mbam clean processes 2 and reinstalled my malwareytes, no dice 

Can't scan either, it just cancels immediately 

I think it has to do with the latest updates

Edited May 19, 2017 by DannyBoyRP

[Bhikkhu_Samahita]

Same here: unable to activate web protection and the scan is not working

[PeacheaterUK]

Just had same problem appear (Win 7)   -  raised a ticket with Malwarebytes support (before looking in this forum)

Malwarebytes problem.pdf

Edited May 19, 2017 by PeacheaterUK

[DannyBoyRP]

Best timing during the ransom global attack situation, if it won't make you panic seeing your web protection getting disabled 

[Diglis65]

Me too.... are we going to get a fix soon??

 

[mantobrew]

Same here, Have run various other malware checkers but nothing found l. so must be a software glitch

[MarkG_UK]

same here. ticket sent to support earlier

[mjschaer]

Same here. Getting very worried. Have backed everything up to Dropbox.

[tonystanley]

Have same problem it appears quite widespread as chat facility is 'over loaded'

 

[TororoImo]

Same here. 

Uninstalling and reinstalling did not help.  

[MarkG_UK]

1 minute ago, TororoImo said:

Same here. 

Uninstalling and reinstalling did not help.  

yep first thing i tried, webprotection does get restored to ON when you re-install, but gets switched off again quickly

[chakg]

I see posts for this same issue going back to 2014 and earlier.  I think over 3 years is a reasonable amount of time to expect this to not continue to break.

[mbj]

39 minutes ago, CelloJP said:

Earlier this morning my Premium Malwarebytes no longer gives realtime web protection and a scan lasts 7 seconds with nil files scanned.

I see others are reporting this issue so look forward to a prompt solution!

Here are images of what I get plus version number (I did a clean install this morning).

 

same

[cpearmain]

Same here - started this morning and I've since had three clients call me to report the same issue.

[Talavaj]

Same here.

Logged in to web protection being disabled and unable to start back up.

[Squirrell]

Same here - no real-time, no scanning..

[MarkG_UK]

just reinstalled an older versrion 3, and same happens after about 30secs protection disables and scans dont work, so i've reinstalled again, and quickly started a full scan before protection gets switched off, and its now scanning my system, but all protection modules got switched off while scanning, will see if it finds anything....

Edited May 19, 2017 by MarkG_UK

[MisterWeather]

Same - sounds like a known bug that will *hopefully* be addressed soon

[hark]

Same, started last night at some point. I woke up to the protection off alert on my desktop and when I popped open my laptop at work it had the same error. 

 

Both are running the most current version with updates, the Desktop is on Win 7 Pro and laptop is running Win 10. So its definitely an issue with Malwarebytes software.  

[goddardm27]

Glad to see it's not just me having problems this AM ... looks like they pushed out an untested update perhaps?

Hopefully they can address this quickly - not liking that 'unprotected' feeling ....

[CMN49]

Yes - same issue here.  I downloaded Premium trial today (Win 7) and real time protection would not start and scan cancels after 1 second. Have tried downgrading Premium trial to "free" - same thing happens. 

The strange thing is my other laptop (also win 7) - has the same set up working fine (downloaded the trial a week ago).

I also have Mcafee TP on both machines - but suspect this is not the reason as the one machine allows the MWB scan to work fine.

[NCJP]

Same here.  I just created this account to post issues with malwarebytes this morning, but looks like I'm not the only one.  Also looks like if you use the clean tool to uninstall, it will then prompt you to re-install and now web protection works, but updates aren't working.  In the logs the updater is giving http error 503, which probably means they have disabled their updater to stop anymore people from getting the "bad update".  They'll probably turn it back on once a fix has been issued.