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What is TSS VinCE?

The Malwarebytes research team has determined that TSS VinCE is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.

How do I know if my computer is affected by TSS VinCE?

You will see this screen as soon as the computer boots:


and you may see this entry in your list of installed software:


How did TSS VinCE get on my computer?

Tech Support Scammers use different methods for distributing themselves. This particular one was offered as a keygen.

How do I remove TSS VinCE?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection this will require booting into Safe mode with networking.
You may have to use the systems power button or have to switch user to get it to reboot as this program actively stops a normal shutdown.
We have found that in some cases the screenlock stops when the user click the F6 key.
Note that there are several variants of this one out there. Some are using different filenames and phone numbers, but the blue screen is the same (apart from the phone number) and they can all be removed using this method.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-{version}.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to:
    Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • If an update is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of TSS VinCE?
  • No, Malwarebytes' Anti-Malware removes TSS VinCE completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Tech Supprt Scam.


Technical details for experts

More information about this Tech Support Scam screenlocker can be found on our blog.

You may see these entries in FRST logs:
 HKLM\...\Run: [Vince] => C:\Program Files (x86)\VinCE\SBSCP.exe [30208 2016-09-27] ()
 C:\Program Files (x86)\VinCE

VinCE 1.5 (HKLM-x32\...\VinCE 1.5) (Version: 1.5 - VinCE)
Alterations made by the installer:
File system details [View: All details] (Selection)
    Adds the folder C:\Program Files (x86)\VinCE
       Adds the file SBSCP.exe"="9/27/2016 9:02 PM, 30208 bytes, A

Registry details [View: All details] (Selection)
       "Vince"="REG_SZ", "C:\Program Files (x86)\VinCE\SBSCP.exe"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\VinCE 1.5]
       "DisplayIcon"="REG_SZ", "C:\Program Files (x86)\VinCE\Uninstall.exe"
       "DisplayName"="REG_SZ", "VinCE 1.5"
       "DisplayVersion"="REG_SZ", "1.5"
       "EstimatedSize"="REG_DWORD", 30
       "HelpLink"="REG_SZ", "mailto:support@company.com"
       "InstallDate"="REG_SZ", "20161208"
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\VinCE\"
       "InstallSource"="REG_SZ", "C:\Users\{username}\Desktop\"
       "Language"="REG_DWORD", 1033
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "VinCE"
       "UninstallString"="REG_SZ", "C:\Program Files (x86)\VinCE\Uninstall.exe"
       "URLInfoAbout"="REG_SZ", "http://www.company.com/"
       "VersionMajor"="REG_DWORD", 1
       "VersionMinor"="REG_DWORD", 5
Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware

Scan Date: 12/8/2016
Scan Time: 9:00 AM
Logfile: mbamVince.txt
Administrator: Yes

Malware Database: v2016.12.08.06
Rootkit Database: v2016.11.20.01
License: Premium
Malware Protection: Disabled
Malicious Website Protection: Enabled
Self-protection: Enabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {username}

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 304645
Time Elapsed: 8 min, 37 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 1
Trojan.TechSupportScam, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Vince, C:\Program Files (x86)\VinCE\SBSCP.exe, Quarantined, [40a632b2c0da7bbbb20d7d30a15f46ba]

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 2
Trojan.TechSupportScam, C:\Program Files (x86)\VinCE\SBSCP.exe, Quarantined, [40a632b2c0da7bbbb20d7d30a15f46ba], 
Trojan.TechSupportScam, C:\Users\{username}\Desktop\sys8.exe, Quarantined, [a0465490c6d494a249b4f4b935cb3cc4], 

Physical Sectors: 0
(No malicious items detected)

As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
Edited by Metallica
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