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Metallica

Removal instructions for Adobe Flash TSS

1 post in this topic

ID: 1   Posted (edited)

What is Adobe Flash TSS?

The Malwarebytes research team has determined that Adobe Flash TSS is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.

How do I know if my computer is affected by Adobe Flash TSS?

You will see this screen as soon as the executable is run:

main.png

and this screen if you click on the highlight part of the blue bar, marked "Security":

warning1.png

How did Adobe Flash TSS get on my computer?

Tech Support Scammers use different methods for distributing themselves. This particular one was offered as an installer for Adobe Player.

How do I remove Adobe Flash TSS?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection thiks will require a few extra steps.
  • When confronted with the lockscreen shown above, use the key combination Ctrl-Alt-Del
  • From the menu choose "Task Manager".
  • In Taskmanager select the process called "Adobe Flash Player" with the description "Shell".
    taskmgr.png
  • Click on "End Process" to stop the screenlocker.
  • When you return to the desktop, you may see this site open in your default browser:
    warning2.png
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-{version}.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to:
    Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • If an update is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Adobe Flash TSS?
  • No, Malwarebytes' Anti-Malware removes Adobe Flash TSS completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Tech Supprt Scam.

 

protection1.png


Technical details for experts

You may see these entries in FRST logs:

 
 HKCU\...\Winlogon: [Shell] C:\Users\{username}\Desktop\Adobe Flash Player.exe [354816 2016-10-27] () <==== ATTENTION
 () C:\Users\{username}\Desktop\Adobe Flash Player.exe
Alterations made by the installer:
 
Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
       "Shell"="REG_SZ", "C:\Users\{username}\Desktop\Adobe Flash Player.exe"
Malwarebytes Anti-Malware log:
 
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/27/2016
Scan Time: 12:17 PM
Logfile: mbamAdobeTSS.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.10.27.04
Rootkit Database: v2016.09.26.02
License: Premium
Malware Protection: Disabled
Malicious Website Protection: Enabled
Self-protection: Enabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {username}

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 326781
Time Elapsed: 9 min, 48 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 1
Rogue.TechSupportScam, C:\Users\{username}\Desktop\Adobe Flash Player.exe, 880, Delete-on-Reboot, [78b8841a7e1c5bdba839f92506ffc53b]

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 1
Trojan.TechSupportScam, HKCU\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON|Shell, C:\Users\{username}\Desktop\Adobe Flash Player.exe, Quarantined, [cd63d9c55941ca6c00c763b15da83cc4]

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
Rogue.TechSupportScam, C:\Users\{username}\Desktop\Adobe Flash Player.exe, Delete-on-Reboot, [78b8841a7e1c5bdba839f92506ffc53b], 

Physical Sectors: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
Edited by Metallica

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