Software Engineer

[DarwinMartin]

who do I talk to about application that is triggering false positives for Anit-Exploit?  They are having to disable Malwarebytes Anit-Exploit to run our plug-in.  Do not want them to have to do that.  Does not look good for our application or Malwarebytes.

Should I call instead?

[Rsullinger]

Hello DarwinMartin,

 

No problem. We will want to see the logs from our program to see what is causing this. If you don't mind, can you have your customer collect these logs:

 

1. Click on Start
2. Click on Computer
3. Double-click C:\ > ProgramData
4. Right-click the Malwarebytes Anti-Exploit folder
5. Click Send to > Selected Compressed (zipped) folder
6. A .zip file will be created in the ProgramData
7. Drag the newly created zipped file to your desktop and send it to us.

 

Also, if you would like to handle this through PM's or through e-mail instead, just send me a PM and we can do that instead.