Automated Scheduling Task Crashes Malwarebytes

[dave1977nj]

When I make a new task for instance: Automated Scheduling ---> add ---> operation type --->  Check for updates ---> Daily ---> when I click OK Malwarebytes crashes.

Making any new task a scan for instance will do the same thing.

 

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    mbam.exe
  Application Version:    2.3.173.0
  Application Timestamp:    56e065b4
  Fault Module Name:    MSVCR100.dll
  Fault Module Version:    10.0.40219.325
  Fault Module Timestamp:    4df2be1e
  Exception Code:    40000015
  Exception Offset:    0008d6fd
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    8374
  Additional Information 2:    83748d7ce6919cf452bf5c3838e036f3
  Additional Information 3:    36f0
  Additional Information 4:    36f0fdc5c030ae2e62bc25249245d2b6

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[daledoc1]

Hello and welcome:

That's very unusual.

We'll probably recommend that you cleanly remove and reinstall MBAM, but let's see if we can get some basic diagnostic info, first.

Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

Thanks,

 

[dave1977nj]

Here are the log files. 

FRST.txt

Addition.txt

CheckResults.txt

[daledoc1]

Hi:

Thanks for the logs -- I have asked our forum staff to review them and to advise you further.

Until then, a couple of things:

• I see that you are running SEP -- is this a WORK computer, by any chance?
• It looks as if you have several registry cleaners/optimizers/tweakers installed -- these sorts of programs are pretty much snake oil, as they can cause more damage than they "fix"
• You have software by IObit on the system.  The company behind this product was found to be stealing the MBAM database.  Personally I would not trust installing any software from a company that resorts to stealing someone's technology to sell their product.  Please see the following links and make up your own mind if you want to keep this on your system. If needed, we can help you remove it.

  • IOBit Steals Malwarebytes' Intellectual Property

  • IOBit's Denial of Theft Unconvincing

  • IOBit Theft Conclusion

  • IObit: Trusting Your Antivirus Vendor

  • Malwarebytes: IObit Stole Our Signatures Database

  • IObit accused of stealing from Malwarebytes

  • IOBit sucks at ethics

  • PC Mag - IObit Secuity 360

  • COU - Installers Hall of Shame

Thanks for your patience,

Edited August 14, 2016 by daledoc1
formatting

[dave1977nj]

This is my home computer, yes I have some registry cleaners and I know they can cause problems but I haven't had any, as for the iobit program it's just a driver updater, I did not know that they stole the MBAM database. I would like to keep Symantec Endpoint Protection, as far as the registry cleaners and the iobit program I can uninstall those. I have tried uninstalling and reinstalling Malwarebytes but it still crashes when I make a Automated Scheduling Task.

[daledoc1]

Hi:

Thanks for the update.

It's entirely up to you about the registry cleaners and the IObit stuff.  I merely mentioned it as "FYI".
Reason for asking about SEP is that there is a different MBAM version for work computers vs. home computers, that's all.

We'll need to wait for our forum staff to review your logs and to make further recommendations. You report a very unusual problem and I need to defer to the expert as to how best to proceed.

Thanks again for your patience,

[dave1977nj]

Thanks for the help, I will be following this thread.

[dave1977nj]

I uninstalled with Malwarebytes Clean Uninstall Tool and reinstalled it's working fine now! 

[daledoc1]

3 minutes ago, dave1977nj said:

I uninstalled with Malwarebytes Clean Uninstall Tool and reinstalled it's working fine now! 

Ah, OK.

I mistakenly assumed when I saw this:

1 hour ago, dave1977nj said:

I have tried uninstalling and reinstalling Malwarebytes

... that you had already done that.

Otherwise, it would have been my first recommendation. (The clean uninstall would have removed all the existing logs and settings -- that was the other reason I asked for the Diagnostic Logs first.)

All's well that ends well.

Thanks for letting us know.