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Removal instructions for Gem Grab

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Metallica

Metallica

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What is Gem Grab?

The Malwarebytes research team has determined that Gem Grab is a browser hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice. This one also displays advertisements.

How do I know if my computer is affected by Gem Grab?

You may see this entry in your list of installed software:

warning4.png

and this warning during install:

main.png

and these browser add-ons:

warning1.png

warning2.png

How did Gem Grab get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove Gem Grab?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted program.

  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Enable free trial of Malwarebytes Anti-Malware Premium
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Gem Grab?
  • No, Malwarebytes' Anti-Malware removes Gem Grab completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Gem Grab hijacker. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

protection1.png

Technical details for experts

Signs in a HijackThis log:

O2 - BHO: Gem Grab - {8a9f7308-7b78-41c3-ba2a-823585a354ab} - C:\Program Files (x86)\Gem Grab\Extensions\8a9f7308-7b78-41c3-ba2a-823585a354ab.dll
Possible signs in FRST logs:

 BHO-x32: Gem Grab -> {8a9f7308-7b78-41c3-ba2a-823585a354ab} -> C:\Program Files (x86)\Gem Grab\Extensions\8a9f7308-7b78-41c3-ba2a-823585a354ab.dll [2015-08-07] () FF Extension: Gem Grab - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\Extensions\firefox@www.gemgrab.net.xpi [2015-08-07] C:\Program Files (x86)\Gem GrabGem Grab (HKLM-x32\...\Gem Grab) (Version: 2.0.5696.42568 - Gem Grab) <==== ATTENTION
Alterations made by the installer:

File system details [View: All details] (Selection)---------------------------------------------------    Adds the folder C:\Program Files (x86)\Gem Grab       Adds the file 7za.exe"="07/08/2015 00:57, 536064 bytes, A       Adds the file Uninstaller.exe"="07/08/2015 08:38, 313600 bytes, A    Adds the folder C:\Program Files (x86)\Gem Grab\Extensions       Adds the file 8a9f7308-7b78-41c3-ba2a-823585a354ab.dll"="07/08/2015 00:42, 145600 bytes, A       Adds the file firefox@www.gemgrab.net.xpi"="07/08/2015 00:42, 11836 bytes, A    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions       Adds the file firefox@www.gemgrab.net.xpi"="07/08/2015 00:42, 11836 bytes, ARegistry details [View: All details] (Selection)------------------------------------------------    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{9627596A-5D81-4496-A44B-108A799B7CBC}]       "(Default)"="REG_SZ", "IGemGrabBHO"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{9627596A-5D81-4496-A44B-108A799B7CBC}\ProxyStubClsid32]       "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{9627596A-5D81-4496-A44B-108A799B7CBC}\TypeLib]       "(Default)"="REG_SZ", "{554F9BA2-31E3-40DE-B9C4-04026007DD5D}"       "Version"="REG_SZ", "1.0"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{554F9BA2-31E3-40DE-B9C4-04026007DD5D}\1.0]       "(Default)"="REG_SZ", "GemGrabIEClientLib"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{554F9BA2-31E3-40DE-B9C4-04026007DD5D}\1.0\0\win32]       "(Default)"="REG_SZ", "C:\Program Files (x86)\Gem Grab\Extensions\8a9f7308-7b78-41c3-ba2a-823585a354ab.dll"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{554F9BA2-31E3-40DE-B9C4-04026007DD5D}\1.0\FLAGS]       "(Default)"="REG_SZ", "0"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{554F9BA2-31E3-40DE-B9C4-04026007DD5D}\1.0\HELPDIR]       "(Default)"="REG_SZ", "C:\Program Files (x86)\Gem Grab\Extensions"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{8a9f7308-7b78-41c3-ba2a-823585a354ab}]       "(Default)"="REG_SZ", "Gem Grab"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{8a9f7308-7b78-41c3-ba2a-823585a354ab}\InprocServer32]       "(Default)"="REG_SZ", "C:\Program Files (x86)\Gem Grab\Extensions\8a9f7308-7b78-41c3-ba2a-823585a354ab.dll"       "ThreadingModel"="REG_SZ", "Apartment"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{8a9f7308-7b78-41c3-ba2a-823585a354ab}\Programmable]    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{8a9f7308-7b78-41c3-ba2a-823585a354ab}\TypeLib]       "(Default)"="REG_SZ", "{554f9ba2-31e3-40de-b9c4-04026007dd5d}"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{8a9f7308-7b78-41c3-ba2a-823585a354ab}\Version]       "(Default)"="REG_SZ", "1.0"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{B853E835-9F24-4F4B-B55C-E554D15CCCD2}]       "(Default)"="REG_SZ", "1"       "{B853E835-9F24-4F4B-B55C-E554D15CCCD2}"="REG_SZ", "{B853E835-9F24-4F4B-B55C-E554D15CCCD2}"       "1"="REG_SZ", ""    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}]       "(Default)"="REG_SZ", "063de4a6-90e7-4b51-9bc0-5b49cf9b7f64"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{9627596A-5D81-4496-A44B-108A799B7CBC}]       "(Default)"="REG_SZ", "IGemGrabBHO"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{9627596A-5D81-4496-A44B-108A799B7CBC}\ProxyStubClsid32]       "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{9627596A-5D81-4496-A44B-108A799B7CBC}\TypeLib]       "(Default)"="REG_SZ", "{554F9BA2-31E3-40DE-B9C4-04026007DD5D}"       "Version"="REG_SZ", "1.0"    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GemGrab]       "cg"="REG_SZ", "063de4a6-90e7-4b51-9bc0-5b49cf9b7f64"    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{8a9f7308-7b78-41c3-ba2a-823585a354ab}]       "(Default)"="REG_SZ", "Gem Grab"       "NoExplorer"="REG_DWORD", 1    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Gem Grab]       "DisplayIcon"="REG_SZ", ""C:\Program Files (x86)\Gem Grab\uninstaller.exe""       "DisplayName"="REG_SZ", "Gem Grab"       "DisplayVersion"="REG_SZ", "2.0.5696.42568"       "EstimatedSize"="REG_DWORD", 983       "HelpLink"="REG_SZ", "mailto:support@gemgrab.net"       "InstallDate"="REG_SZ", "20150807"       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\Gem Grab"       "NoModify"="REG_DWORD", 1       "NoRepair"="REG_DWORD", 1       "Publisher"="REG_SZ", "Gem Grab"       "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\Gem Grab\uninstaller.exe""       "UninstallString"="REG_SZ", ""C:\Program Files (x86)\Gem Grab\uninstaller.exe""       "URLInfoAbout"="REG_SZ", "http://www.gemgrab.net/support"       "URLUpdateInfo"="REG_SZ", "http://www.gemgrab.net"
Malwarebytes Anti-Malware log:

Malwarebytes Anti-Malwarewww.malwarebytes.orgScan Date: 07/08/2015Scan Time: 09:09Logfile: mbamGemGrab.txtAdministrator: YesVersion: 2.1.8.1057Malware Database: v2015.08.07.01Rootkit Database: v2015.08.06.01License: PremiumMalware Protection: DisabledMalicious Website Protection: EnabledSelf-protection: DisabledOS: Windows 7 Service Pack 1CPU: x64File System: NTFSUser: {username}Scan Type: Threat ScanResult: CompletedObjects Scanned: 329533Time Elapsed: 4 min, 9 secMemory: EnabledStartup: EnabledFilesystem: EnabledArchives: EnabledRootkits: EnabledHeuristics: EnabledPUP: EnabledPUM: EnabledProcesses: 0(No malicious items detected)Modules: 0(No malicious items detected)Registry Keys: 11PUP.Optional.GemGrab.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{8a9f7308-7b78-41c3-ba2a-823585a354ab}, Quarantined, [7a8365a02f5c95a14df6197426dc9967], PUP.Optional.GemGrab.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{8a9f7308-7b78-41c3-ba2a-823585a354ab}, Quarantined, [7a8365a02f5c95a14df6197426dc9967], PUP.Optional.GemGrab.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{554f9ba2-31e3-40de-b9c4-04026007dd5d}, Quarantined, [7a8365a02f5c95a14df6197426dc9967], PUP.Optional.GemGrab.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{9627596A-5D81-4496-A44B-108A799B7CBC}, Quarantined, [7a8365a02f5c95a14df6197426dc9967], PUP.Optional.GemGrab.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{9627596A-5D81-4496-A44B-108A799B7CBC}, Quarantined, [7a8365a02f5c95a14df6197426dc9967], PUP.Optional.GemGrab.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{9627596A-5D81-4496-A44B-108A799B7CBC}, Quarantined, [7a8365a02f5c95a14df6197426dc9967], PUP.Optional.GemGrab.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{554f9ba2-31e3-40de-b9c4-04026007dd5d}, Quarantined, [7a8365a02f5c95a14df6197426dc9967], PUP.Optional.GemGrab.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB\{554f9ba2-31e3-40de-b9c4-04026007dd5d}, Quarantined, [7a8365a02f5c95a14df6197426dc9967], PUP.Optional.GemGrab.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{8A9F7308-7B78-41C3-BA2A-823585A354AB}, Quarantined, [7a8365a02f5c95a14df6197426dc9967], PUP.Optional.GemGrab.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Gem Grab, Quarantined, [ab52ab5aa8e32a0c264dea962dd86d93], PUP.Optional.GemGrab.A, HKLM\SOFTWARE\WOW6432NODE\GemGrab, Quarantined, [bf3e50b56427b3832615c1eb34d00bf5], Registry Values: 0(No malicious items detected)Registry Data: 0(No malicious items detected)Folders: 3PUP.Optional.GemGrab.A, C:\Program Files (x86)\Gem Grab, Quarantined, [ba43e5207d0e82b44d33f61b1ee5d62a], PUP.Optional.GemGrab.A, C:\Program Files (x86)\Gem Grab\Extensions, Quarantined, [ba43e5207d0e82b44d33f61b1ee5d62a], PUP.Optional.GemGrab.A, C:\Users\{username}\AppData\Local\Temp\Gem Grab, Quarantined, [7c815fa6d0bb50e6701133de0df637c9], Files: 6PUP.Optional.GemGrab.A, C:\Program Files (x86)\Gem Grab\Extensions\8a9f7308-7b78-41c3-ba2a-823585a354ab.dll, Quarantined, [7a8365a02f5c95a14df6197426dc9967], PUP.Optional.GemGrab.A, C:\Users\{username}\Desktop\e90.exe, Quarantined, [21dcc540315a41f5076cdca4a95c5ca4], PUP.Optional.GemGrab.A, C:\Program Files (x86)\Gem Grab\Uninstaller.exe, Quarantined, [ab52ab5aa8e32a0c264dea962dd86d93], PUP.Optional.GemGrab.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\firefox@www.gemgrab.net.xpi, Quarantined, [d6273bca7b10181e786df21f9d6619e7], PUP.Optional.GemGrab.A, C:\Program Files (x86)\Gem Grab\7za.exe, Quarantined, [ba43e5207d0e82b44d33f61b1ee5d62a], PUP.Optional.GemGrab.A, C:\Program Files (x86)\Gem Grab\Extensions\firefox@www.gemgrab.net.xpi, Quarantined, [ba43e5207d0e82b44d33f61b1ee5d62a], Physical Sectors: 0(No malicious items detected)(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.

We use different ways of protecting your computer(s):

  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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