Can't get rid of malware

[bkohl]

I've looked at some of the similar issues and ran Farbar. Here are the results. Any help would be appreciated!

FRST.txt

Addition.txt

[MrCharlie]

Welcome to the forum.

Download Malwarebytes Anti-Rootkit from HERE

Run the file and follow the onscreen instructions to extract it to a location of your choosing (your desktop by default)

Malwarebytes Anti-Rootkit will then open, follow the instruction in the wizard to update and allow the program to scan your computer for threats

Click on the Cleanup button to remove any threats and reboot if prompted to do so

Wait while the system shuts down and the cleanup process is performed

Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process

MrC

[bkohl]

I've tried the Anti-Rootkit 3 times and it locks up after it finds the intruders.  Any ideas?

[MrCharlie]

Try this one:

http://kb.eset.com/esetkb/index?page=content&id=SOLN3587 <---Poweliks

MrC

[bkohl]

Everything I try freezes after about 15 minutes in and I have to reboot.  I'm so frustrated, would it help to just reformat the whole thing?

[MrCharlie]

Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

Run FRST.exe/FRST64.exe and click Fix only once and wait

The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

=================================

Make sure you have created that system restore point before you continue!

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. (Leave the KSN box checked)

  

• Put a checkmark beside loaded modules.

  

• A reboot will be needed to apply the changes. Do it.
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
• Then click on Change parameters in TDSSKiller.
• Check all boxes then click OK.

  

• Click the Start Scan button.

  

• The scan should take no longer than 2 minutes.
• If a suspicious object is detected, the default action will be Skip, click on Continue.

  

  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

  If in doubt about an entry....please ask or choose Skip

• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

  

  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

Then...........

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

Last:

Clean out temp files:

Download TFC from here and save it to your desktop.

http://oldtimer.geekstogo.com/TFC.exe

http://www.bleepingcomputer.com/download/tfc/dl/92/

Close any open programs and Internet browsers.

Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.

Please be patient as clearing out temp files may take a while.

Once it completes you may be prompted to restart your computer, please do so.

Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

MrC

[bkohl]

Here is the combofix report:

 

 

 

ComboFix.txt

[MrCharlie]

Did you run FRST with the fixlist.txt?????

MrC

[bkohl]

I did.

[MrCharlie]

I need to see the log

MrC

[bkohl]

Here's the FRST log

FRST.txt

[MrCharlie]

I can tell by the logs that you didn't run it.....

Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

Run FRST.exe/FRST64.exe and click Fix only once and wait

The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

MrC

[bkohl]

I have FRST but not 64.  This is a 32 bit system so I downloaded the one I thought was compatible.  Should I  have the 64?

[MrCharlie]

No the 32bits version FRST.exe

 

MrC

[bkohl]

Here's the newest FRST

FRST.txt

[MrCharlie]

Go back and run the fix!!!!!!!!!!!!!!!!!!!!!!!!

https://forums.malwarebytes.org/index.php?/topic/160435-cant-get-rid-of-malware/?p=904498

MrC

[bkohl]

Here is the fixlog, is this right?

Fixlog.txt

[MrCharlie]

Yes, that's it.....Now:

Download and run (on all users) this tool to verify it's gone:

http://kb.eset.com/esetkb/index?page=content&id=SOLN3587 <---Poweliks

Then...lets check for any adware/spyware:

Please download AdwCleaner from HERE or HERE to your desktop.

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Next..................

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Next.........

Please Update and run a Threat Scan (Malwarebytes)

Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine All that's found

MrC

[bkohl]

Here the Adwcleaner text file.

AdwCleanerS0.txt

[bkohl]

Junkware removal tool

JRT.txt

[MrCharlie]

How is it??????

If there's no other problems.......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• If you can't post it, attach it

MrC

[bkohl]

Here is the security check.

checkup.txt

[bkohl]

Oh, and it's running fine right now.

[MrCharlie]

Results of screen317's Security Check version 0.99.89

Windows 7 Service Pack 1 x86 (UAC is disabled!)

Internet Explorer 11

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Lavasoft Ad-Watch Live! Anti-Virus

Microsoft Security Essentials

(On Access scanning disabled!)

Error obtaining update status for antivirus!

`````````Anti-malware/Other Utilities Check:`````````

Ad-Aware

CCleaner

Java 7 Update 67

Adobe Flash Player 15.0.0.152

Adobe Reader XI

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

Ad-Aware AAWService.exe

Ad-Aware AAWTray.exe

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbam.exe

Malwarebytes Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 8%

````````````````````End of Log``````````````````````

[MrCharlie]

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

===============================

Please uninstall this and any other Java listed in your Programs and Features:
Java 7 Update 67

Then: <-------Download and install the latest version (Java™ 8 Update 25) from Here. Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

==============================

A little clean up to do....

Please Uninstall ComboFix: (------->if you used it<-------)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /



Then hit enter. (it may look like CF is re-installing but it's not)
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Download Delfix from here and save it to your desktop. (you may already have this)

• Ensure Remove disinfection tools is checked.
• Click the Run button.
• Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC