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Removal instructions for PortalMore

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Metallica

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What is PortalMore?

The Malwarebytes research team has determined that PortalMore is a browser hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice. This one also displays advertisements.

How do I know if my computer is effected by PortalMore?

This is how the first screen of the installer looks:

main.png

And you may see these toolbars/add-ons:

warning1.png

warning2.png

or this entry in your list of installed programs:

warning4.png

How did PortalMore get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove PortalMore?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application.

  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Enable free trial of Malwarebytes Anti-Malware Premium
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.
  • Reboot your computer if prompted.
Is there anything else I need to do to get rid of PortalMore?
  • No, but for a full removal of the Firefox add-on you will need Malwarebytes Anti-Malware 2.00 beta or newer.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the PortalMore hijacker. It would have warned you before the browser helper object could install itself, giving you a chance to stop it before it became too late.

protection1.png

Technical details for experts

Signs in a HijackThis log:

O2 - BHO: PortalMore - {b4fdb093-34f6-4a49-8133-61b3072261ac} - C:\Program Files\PortalMore\PortalMorebho.dllO23 - Service: Update PortalMore - Unknown owner - C:\Program Files\PortalMore\updatePortalMore.exe
Alterations made by the installer:

File system details  ---------------------------------------------    Adds the folder C:\Program Files\PortalMore       Adds the file 0"="9/4/2014 4:13 PM, 209 bytes, A       Adds the file 7za.exe"="8/8/2014 1:28 AM, 536064 bytes, A       Adds the file PortalMore.FirstRun.exe"="8/8/2014 5:37 PM, 1123616 bytes, A       Adds the file PortalMore.ico"="8/8/2014 5:36 PM, 1150 bytes, A       Adds the file PortalMoreBHO.dll"="8/8/2014 5:36 PM, 250144 bytes, A       Adds the file PortalMoreUninstall.exe"="9/4/2014 4:13 PM, 241401 bytes, A       Adds the file updatePortalMore.exe"="8/8/2014 5:36 PM, 323360 bytes, A       Adds the file updatePortalMore.InstallState"="9/4/2014 4:13 PM, 5012 bytes, A    In the existing folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\extensions       Adds the file {31a2f244-4a67-4367-b593-df9513aea360}.xpi"="8/8/2014 5:36 PM, 11011 bytes, ARegistry details  ------------------------------------------    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}]       "(Default)"="REG_SZ", "6ACD203B-15D0-42B6-AE02-9C81A8AB8E38"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}]       "(Default)"="REG_SZ", "16BF08CA-4A9F-4F15-8B63-24B1A4463564"       "id"="REG_SZ", "256"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b4fdb093-34f6-4a49-8133-61b3072261ac}]       "(Default)"="REG_SZ", "PortalMore"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b4fdb093-34f6-4a49-8133-61b3072261ac}\InprocServer32]       "(Default)"="REG_SZ", "C:\Program Files\PortalMore\PortalMorebho.dll"       "ThreadingModel"="REG_SZ", "Apartment"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b4fdb093-34f6-4a49-8133-61b3072261ac}\Programmable]    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b4fdb093-34f6-4a49-8133-61b3072261ac}\TypeLib]       "(Default)"="REG_SZ", "{d0609631-6d6c-4b4f-bd22-2cf74dc40526}"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{b4fdb093-34f6-4a49-8133-61b3072261ac}\Version]       "(Default)"="REG_SZ", "1.0"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{EC380E04-27F0-4855-8A23-3C9EE2C20B1F}]       "(Default)"="REG_SZ", "IPortalMoreBHO"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{EC380E04-27F0-4855-8A23-3C9EE2C20B1F}\ProxyStubClsid]       "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{EC380E04-27F0-4855-8A23-3C9EE2C20B1F}\ProxyStubClsid32]       "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{EC380E04-27F0-4855-8A23-3C9EE2C20B1F}\TypeLib]       "(Default)"="REG_SZ", "{D0609631-6D6C-4B4F-BD22-2CF74DC40526}"       "Version"="REG_SZ", "1.0"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{D0609631-6D6C-4B4F-BD22-2CF74DC40526}\1.0]       "(Default)"="REG_SZ", "PortalMoreIEClientLib"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{D0609631-6D6C-4B4F-BD22-2CF74DC40526}\1.0\0\win32]       "(Default)"="REG_SZ", "C:\Program Files\PortalMore\PortalMorebho.dll"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{D0609631-6D6C-4B4F-BD22-2CF74DC40526}\1.0\FLAGS]       "(Default)"="REG_SZ", "0"    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{D0609631-6D6C-4B4F-BD22-2CF74DC40526}\1.0\HELPDIR]       "(Default)"="REG_SZ", "C:\Program Files\PortalMore"    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\PortalMore_RASAPI32]       "ConsoleTracingMask"="REG_DWORD", -65536       "EnableConsoleTracing"="REG_DWORD", 0       "EnableFileTracing"="REG_DWORD", 0       "FileDirectory"="REG_EXPAND_SZ, "%windir%\tracing"       "FileTracingMask"="REG_DWORD", -65536       "MaxFileSize"="REG_DWORD", 1048576    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\PortalMore_RASMANCS]       "ConsoleTracingMask"="REG_DWORD", -65536       "EnableConsoleTracing"="REG_DWORD", 0       "EnableFileTracing"="REG_DWORD", 0       "FileDirectory"="REG_EXPAND_SZ, "%windir%\tracing"       "FileTracingMask"="REG_DWORD", -65536       "MaxFileSize"="REG_DWORD", 1048576    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\updatePortalMore_RASAPI32]       "ConsoleTracingMask"="REG_DWORD", -65536       "EnableConsoleTracing"="REG_DWORD", 0       "EnableFileTracing"="REG_DWORD", 0       "FileDirectory"="REG_EXPAND_SZ, "%windir%\tracing"       "FileTracingMask"="REG_DWORD", -65536       "MaxFileSize"="REG_DWORD", 1048576    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\updatePortalMore_RASMANCS]       "ConsoleTracingMask"="REG_DWORD", -65536       "EnableConsoleTracing"="REG_DWORD", 0       "EnableFileTracing"="REG_DWORD", 0       "FileDirectory"="REG_EXPAND_SZ, "%windir%\tracing"       "FileTracingMask"="REG_DWORD", -65536       "MaxFileSize"="REG_DWORD", 1048576    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b4fdb093-34f6-4a49-8133-61b3072261ac}]       "(Default)"="REG_SZ", "PortalMore"       "NoExplorer"="REG_DWORD", 1    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PortalMore]       "DisplayIcon"="REG_SZ", "C:\Program Files\PortalMore\PortalMore.ico"       "DisplayName"="REG_SZ", "PortalMore"       "DisplayVersion"="REG_SZ", "2014.08.08.152806"       "EstimatedSize"="REG_DWORD", 2187       "HelpLink"="REG_SZ", "mailto:support@portalmore.com"       "InstallLocation"="REG_SZ", "C:\Program Files\PortalMore"       "InstallTime"="REG_SZ", "2014-09-04 16:13:53"       "NoModify"="REG_DWORD", 1       "NoRepair"="REG_DWORD", 1       "Publisher"="REG_SZ", "PortalMore"       "QuietUninstallString"="REG_SZ", "C:\Program Files\PortalMore\PortalMoreuninstall.exe /S"       "UninstallString"="REG_SZ", "C:\Program Files\PortalMore\PortalMoreuninstall.exe"       "URLInfoAbout"="REG_SZ", "http://portalmore.com/support"       "URLUpdateInfo"="REG_SZ", "http://portalmore.com"    [HKEY_LOCAL_MACHINE\SOFTWARE\PortalMore]       "iid"="REG_SZ", "def_PortalMore"    [HKEY_LOCAL_MACHINE\SOFTWARE\PortalMore\Chrome]       "sgc"="REG_SZ", "true"    [HKEY_LOCAL_MACHINE\SOFTWARE\PortalMore\Firefox]       "sff"="REG_SZ", "false"    [HKEY_LOCAL_MACHINE\SOFTWARE\PortalMore\Internet Explorer]       "sie"="REG_SZ", "false"    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Update PortalMore]       "DisplayName"="REG_SZ", "Update PortalMore"       "ErrorControl"="REG_DWORD", 1       "FailureActions"="REG_BINARY, ......................       "ImagePath"="REG_EXPAND_SZ, ""C:\Program Files\PortalMore\updatePortalMore.exe""       "ObjectName"="REG_SZ", "LocalSystem"       "Start"="REG_DWORD", 2       "Type"="REG_DWORD", 16    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{B4FDB093-34F6-4A49-8133-61B3072261AC}]       "VerCache"="REG_BINARY, ......................    [HKEY_CURRENT_USER\Software\PortalMore\Chrome]       "ug"="REG_SZ", "8638E0A3-3E91-4129-9AE3-8BE550C016CE"    [HKEY_CURRENT_USER\Software\PortalMore\Firefox]       "ug"="REG_SZ", "6F9DD073-A006-41BE-90B9-ABCB5F1F564B"    [HKEY_CURRENT_USER\Software\PortalMore\Internet Explorer]       "ug"="REG_SZ", "6DCF3621-955C-48FC-8998-E688E46267DB"
Malwarebytes Anti-Malware log:

Malwarebytes Anti-Malwarewww.malwarebytes.orgScan Date: 9/4/2014Scan Time: 4:22:59 PMLogfile: mbamPortalMore.txtAdministrator: YesVersion: 2.00.2.1012Malware Database: v2014.09.04.04Rootkit Database: v2014.08.21.01License: FreeMalware Protection: DisabledMalicious Website Protection: DisabledSelf-protection: DisabledOS: Windows 7 Service Pack 1CPU: x86File System: NTFSUser: MalwarebytesScan Type: Threat ScanResult: CompletedObjects Scanned: 261883Time Elapsed: 2 min, 59 secMemory: EnabledStartup: EnabledFilesystem: EnabledArchives: EnabledRootkits: DisabledHeuristics: EnabledPUP: EnabledPUM: EnabledProcesses: 1PUP.Optional.PortalMore.A, C:\Program Files\PortalMore\updatePortalMore.exe, 2780, Delete-on-Reboot, [aafa30b998e3f73fbc8a4c5b5ea3fc04]Modules: 0(No malicious items detected)Registry Keys: 12PUP.Optional.PortalMore.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Update PortalMore, Quarantined, [aafa30b998e3f73fbc8a4c5b5ea3fc04], PUP.Optional.PortalMore.A, HKLM\SOFTWARE\CLASSES\CLSID\{b4fdb093-34f6-4a49-8133-61b3072261ac}, Quarantined, [f3b10ddcd5a6ea4c0a3b4d5a1ee34cb4], PUP.Optional.PortalMore.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{d0609631-6d6c-4b4f-bd22-2cf74dc40526}, Quarantined, [f3b10ddcd5a6ea4c0a3b4d5a1ee34cb4], PUP.Optional.PortalMore.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{EC380E04-27F0-4855-8A23-3C9EE2C20B1F}, Quarantined, [f3b10ddcd5a6ea4c0a3b4d5a1ee34cb4], PUP.Optional.PortalMore.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{B4FDB093-34F6-4A49-8133-61B3072261AC}, Quarantined, [f3b10ddcd5a6ea4c0a3b4d5a1ee34cb4], PUP.Optional.PortalMore.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{B4FDB093-34F6-4A49-8133-61B3072261AC}, Quarantined, [f3b10ddcd5a6ea4c0a3b4d5a1ee34cb4], PUP.Optional.PortalMore.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{B4FDB093-34F6-4A49-8133-61B3072261AC}, Quarantined, [f3b10ddcd5a6ea4c0a3b4d5a1ee34cb4], PUP.Optional.PortalMore.A, HKLM\SOFTWARE\CLASSES\CLSID\{B4FDB093-34F6-4A49-8133-61B3072261AC}\INPROCSERVER32, Quarantined, [f3b10ddcd5a6ea4c0a3b4d5a1ee34cb4], PUP.Optional.BrowseFox.A, HKLM\SOFTWARE\CLASSES\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}, Quarantined, [4f5538b1047752e44215f4c0ed1560a0], PUP.Optional.PortalMore.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\PortalMore, Quarantined, [6044c227a0db50e67cc405f3b64c3ec2], PUP.Optional.PortalMore.A, HKLM\SOFTWARE\PortalMore, Quarantined, [485c985174071a1c0b360bed847e2bd5], PUP.Optional.PortalMore.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\PortalMore, Quarantined, [960efeeb80fb03339ba7c731ff039d63], Registry Values: 0(No malicious items detected)Registry Data: 0(No malicious items detected)Folders: 1PUP.Optional.PortalMore.A, C:\Program Files\PortalMore, Delete-on-Reboot, [6044c227a0db50e67cc405f3b64c3ec2], Files: 10PUP.Optional.PortalMore.A, C:\Program Files\PortalMore\updatePortalMore.exe, Delete-on-Reboot, [aafa30b998e3f73fbc8a4c5b5ea3fc04], PUP.Optional.PortalMore.A, C:\Program Files\PortalMore\PortalMoreBHO.dll, Quarantined, [f3b10ddcd5a6ea4c0a3b4d5a1ee34cb4], PUP.Optional.PortalMore.A, C:\Users\{username}\Desktop\PortalMore (SanbreelSuperweb).exe, Quarantined, [7f255b8e3b40171fb88e64439c65d030], PUP.Optional.Sambreel.A, C:\Program Files\PortalMore\PortalMore.FirstRun.exe, Quarantined, [dec66485304b58dee6fff76b38c9d729], PUP.Optional.PortalMore.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\6qeoodjs.default-1401006518835\extensions\{31a2f244-4a67-4367-b593-df9513aea360}.xpi, Quarantined, [158fb237f98246f08bf22ec647bb2fd1], PUP.Optional.PortalMore.A, C:\Program Files\PortalMore\PortalMore.ico, Quarantined, [6044c227a0db50e67cc405f3b64c3ec2], PUP.Optional.PortalMore.A, C:\Program Files\PortalMore\0, Quarantined, [6044c227a0db50e67cc405f3b64c3ec2], PUP.Optional.PortalMore.A, C:\Program Files\PortalMore\7za.exe, Quarantined, [6044c227a0db50e67cc405f3b64c3ec2], PUP.Optional.PortalMore.A, C:\Program Files\PortalMore\PortalMoreUninstall.exe, Quarantined, [6044c227a0db50e67cc405f3b64c3ec2], PUP.Optional.PortalMore.A, C:\Program Files\PortalMore\updatePortalMore.InstallState, Quarantined, [6044c227a0db50e67cc405f3b64c3ec2], Physical Sectors: 0(No malicious items detected)(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.

We use different ways of protecting your computer(s):

  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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