PUP infection

[farmer68623]

HI Gingo,

 

Yes, I believe I followed 2nd part of instructions, that was the part where fix it looked completely but the box didn't close. The other box that appeared had Delete History and other options to click. All were clicked, and go the red x error, and then went to tools / IE options/ advanced. However nowhere did I see an "click safety" option....

 

farmer

[gringo_pr]

HitmanPro

• Please download HitmanPro.
• Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
• Click on the next button. You must agree with the terms of EULA.
• Check the box beside "No, I only want to perform a one-time scan to check this computer".
• Click on the next button.
• The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
• When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
• Click on the next button.
• Click on the "Export scan results to XML file".
• Save that file to your desktop and zip and attach it in your next reply.

[gringo_pr]

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

[farmer68623]

Ok Gringo~ either I'm a blithering idiot ~ or something. I could not find my post in the forum yesterday, so was unable to reply/post. Was having issues with downloading Hitman. So anyway, I'm pasting the Hitman results. This machine is not running as expected...

 

 

HitmanPro 3.7.9.212www.hitmanpro.com   Computer name . . . . : CREIGHTO-CGTHAC   Windows . . . . . . . : 5.1.3.2600.X86/1   User name . . . . . . : CREIGHTO-CGTHAC\Amanda   License . . . . . . . : Free   Scan date . . . . . . : 2014-03-05 00:37:54   Scan mode . . . . . . : Normal   Scan duration . . . . : 9m 33s   Disk access mode  . . : Direct disk access (SRB)   Cloud . . . . . . . . : Internet   Reboot  . . . . . . . : No   Threats . . . . . . . : 0   Traces  . . . . . . . : 1   Objects scanned . . . : 432,149   Files scanned . . . . : 7,822   Remnants scanned  . . : 55,696 files / 368,631 keysCookies _____________________________________________________________________   C:\Documents and Settings\Amanda\Cookies\DU6F5E7L.txt

 

 

Waiting for your reply, Thanks for your help

[gringo_pr]

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

Clean Out Temp Files

• This small application you may want to keep and use once a week to keep the computer clean.

  Download CCleaner from here CCleaner

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. default settings are fine
  • Click Run Cleaner.
  • Close CCleaner.

: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan

• Double-click mbam icon
• go to the update tab at the top
• click on check for updates
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidentally close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

• Go Here to download HijackThis program
• Save HijackThis to your desktop.
• Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
• Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
• copy and paste hijackthis report into the topic

"information and logs"

• In your next post I need the following
  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

[farmer68623]

Hi Gringo,

 

Attached is the MBAM log & HiJack this report. Regarding MBAM run, I did not have a prompt for any actions for System Volume and Remove Selected.

I took no action after HJThis other to copy and import the report. Okay, so I am again unable to paste these in my post- I will attach them and wait for your guidance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

mbam-log-2014-03-07 (03-55-51).txt

hijackthis.log

 

[gringo_pr]

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

• Run HijackThis (rightclick and run as admin)
• Click on the Scan button
• Put a check beside all of the items listed below (if present):

  • O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

    O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

    O4 - Global Startup: AutorunsDisabled

• Close all open windows and browsers/email, etc...
• Click on the "Fix Checked" button
• When completed, close the application.
  • NOTE**You can research each of those lines >here< and see if you want to keep them or not

    just copy the name between the brackets and paste into the search space

    O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• click on the Run ESET Online Scanner button
• Tick the box next to YES, I accept the Terms of Use.
  • Click Start
• When asked, allow the add/on to be installed
  • Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings, ensure the options
  • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

• Click Scan
• wait for the virus definitions to be downloaded
• Wait for the scan to finish

When the scan is complete

• If no threats were found
  • put a checkmark in "Uninstall application on close"
  • close program
  • report to me that nothing was found

• If threats were found
  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish
  • close program
  • copy and paste the report here

Gringo

[farmer68623]

Hello Gringo

 

Followed your instructions, below is the Eset scan results. Observed some strange goings on with network  connections, as in disabled connection appeared to active, then messages that no connection, then connected and showing ridicoulus network speeds. I will await your next intructions and again thank you for your help.

 

C:\Documents and Settings\Amanda\Desktop\ccsetup404.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Documents and Settings\Amanda\My Documents\WinZip175.exe a variant of Win32/OpenInstall potentially unwanted application
C:\Documents and Settings\Amanda\My Documents\Downloads\DriverGuide_Driver_Download_168478.exe a variant of Win32/InstallCore.DN potentially unwanted application
 

[farmer68623]

Gringo ~ not sure it is relevent but this machine did not adjust for DLS

[gringo_pr]

Hello farmer68623

There are some minor things in your online scan that should be removed.

delete files

• Copy all text in the code box (below)...to Notepad.

  @echo offdel /f /s /q "C:\Documents and Settings\Amanda\Desktop\ccsetup404.exe"del /f /s /q "C:\Documents and Settings\Amanda\My Documents\WinZip175.exe"del /f /s /q "C:\Documents and Settings\Amanda\My Documents\Downloads\DriverGuide_Driver_Download_168478.exe"del %0

• Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"

  It should look like this: <--XP<--vista

• Double click on delfile.bat to execute it.

  A black CMD window will flash, then disappear...this is normal.

• The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

• Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.

  They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

  The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

• To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
  Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
• please copy and past the following into the box ComboFix /Uninstall and click OK.
• Note the space between the X and the /Uninstall, it needs to be there.
• 

:Remove the rest of our tools:

Please download DelFix and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click DelFix.exe.
• select all options avalible
• Click the Run button.
• The tool will delete itself once it finishes, if not delete it by yourself.
• If asked to restart the computer, please do so

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

• Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

  CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

  Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

• Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is

  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

  Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

• internetsafety

  Internet Safety for Kids

Here is some more reading for you from some of my colleges

• PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

  COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

[farmer68623]

Hello Gringo,

 

I ran the delfile.bat, moving on to the next step :DeFogger ~ I do not see in any of our posts that you instructed me to download or run DeFogger, and I don't have any reference to DeFog in my download files folder. I may be  mistaken, however would like to run that for assurance. Please direct me to the Defogger download site.

thanks

[gringo_pr]

no if we did not run it before you can skip it now

gringo

[gringo_pr]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.