i may be hacked

[Roystone]

please help im not quite a pc tech guy..i just want to play my game..realflight

attach.txt

dds.txt mk1.txt

 

thank you very much.had a bit of trouble with this

[gringo_pr]

Hello Roystone

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• Please do not run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Why do you think you may be hacked?

I need to get some reports to get a base to start from so I need you to run these programs first.

-Download DDS-

• Please download DDS from one of the links below and save it to your desktop:

  

  Download DDS and save it to your desktop

  Link1

  Link2

  Link3

  • Double-Click on dds.scr and a command window will appear. This is normal.
  • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

Gringo

[Roystone]

hi gringo

i posted the information above

i hope this helps

i installed the game again yet it still does not work

Roystone

[gringo_pr]

Hello Roystone

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Scan.
• After the scan is complete click on "Clean"
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[s1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

[Roystone]

sorry for the delay
i only have 5 days left of sub

 

sorry bud i cant find out how to add attachment?  i did it before

[gringo_pr]

Hello

I would rather you copy the contents of the report and paste them here instead of attachment

Gringo

[Roystone]

listen im not trying to be rude and i appreciate your help but if i dont know how to

 post an attachment how am i ment to know how to paste my text message here..my pc  is working a bit slower than usuall but its only really this game that isnt working (please no need to explain)i went on a forum and they told me to check then come here..

i've got one day left i think

[gringo_pr]

Hello Roystone

see if these help you understand how to copy and paste

Instructions to copy and paste:

http://www.bleepingcomputer.com/tutorials/tutorial95.html

Here is another video that describes the generic Windows copy/paste procedure in more detail.

www.youtube.com/watch?v=c66pvfilotA

gringo

[Roystone]

you know what gringo im out of time thanks for the effort man im to frustraited now thanks anyway..a secless promotion of IL2..

a flying game that you shoot people and planes tanks n stuff realistic looks and style ..fun man thx bye i appreaciate your effort bud by Tartan 81

[gringo_pr]

Thanks for letting me know

gringo

[gringo_pr]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.