greyclear Posted January 15, 2014 ID:778282 Share Posted January 15, 2014 Since the introduction of MAB to our Windows 7 workstations, domain users are stuck logging in. We have not found a fix for this yet, a workaround seems to be hard reset the computer, log into safe mode, do a normal reboot and log back in. I have set the services to automatic delayed start but this hasn't helped either. Any suggestions? Link to post Share on other sites More sharing options...
Jcolagrossi Posted January 15, 2014 ID:778501 Share Posted January 15, 2014 Hi Greyclear and welcome to the forums, We could try giving the systems a startup delay if the systems are hanging at login as windows boots.(this is likely due to the protection module also starting up alongside windows) We can give it the startup delay under the edit policy window, Protection Settings tab. Check the startup delay box and give it a time duration of about 300 seconds. Let me know if after giving it the startup delay whether we still experience the loggin hang or not. Thank you. Link to post Share on other sites More sharing options...
greyclear Posted January 16, 2014 Author ID:778693 Share Posted January 16, 2014 The start up delay is set to 300 seconds already. Link to post Share on other sites More sharing options...
Jcolagrossi Posted January 16, 2014 ID:778911 Share Posted January 16, 2014 Hi Greyclear, I would like to open a ticket with you in our support portal so we can collect some data from your systems. If you could send me a private message with an email address I can reach you at, I will setup a ticket with instructions on the data to collect. Thank you! Link to post Share on other sites More sharing options...
greyclear Posted January 27, 2014 Author ID:783290 Share Posted January 27, 2014 Sent Link to post Share on other sites More sharing options...
Jcolagrossi Posted January 28, 2014 ID:783762 Share Posted January 28, 2014 Hi greyclear, I just received your private message. I am creating the ticket for us now with instructions on the information to gather. Link to post Share on other sites More sharing options...
emanuel Posted February 4, 2014 ID:786788 Share Posted February 4, 2014 We are also having the issue on login and need to do a hard reset each time. Has there been any resolution? Link to post Share on other sites More sharing options...
Jcolagrossi Posted February 5, 2014 ID:786932 Share Posted February 5, 2014 Hi emanuel and welcome to the forums, Please setup a support ticket here http://www.malwarebytes.org/support/business/contact/ and one of our support techs will be able to assist and collect the needed information to troubleshoot the issue for you. Thank you. Link to post Share on other sites More sharing options...
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