Dell XPS 8700 infected

[skinnygramps351]

I believe I picked up a virus after downloading and running XP codec pack 2.6. All of my virus protection (McAfee Live Safe and Malwarebytes Pro) were shut down or interrupted and the computer ran very slowly. Before consulting this forum I scanned with the mentioned virus programs as well as online scanners from Trend Micro and ESET. ESET was the only one that found a problem at C:\programfiles(x86)\dellbackupandrecovery\components\DBRUupdate\start.exe

I haven't removed the file pending your advice.

Thanks for any and all help you can offer.

 

These are the DDS files:

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537
Run by Jon McComb at 9:04:24 on 2014-01-02
Microsoft Windows 8  6.2.9200.0.1252.2.1033.18.24527.20828 [GMT -8:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\dwm.exe
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\system32\dashost.exe
c:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Bluetooth\ibtrksrv.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
C:\Program Files\McAfee\MSC\McAPExe.exe
C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\taskhostex.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
C:\Windows\Explorer.EXE
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wwahost.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe
C:\Users\Jon McComb\AppData\Local\Apps\2.0\Y8TOR00E.THX\9DRVAHPR.YQH\dell..tion_0f612f649c4a10af_0005.0004_3ddfe37344028d2c\DellSystemDetect.exe
C:\Program Files (x86)\CyberLink\Shared files\brs.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Windows\system32\RunDll32.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Officejet Pro 8600\Bin\HPNetworkCommunicatorCom.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\HP Officejet Pro 8600\Bin\HPNetworkCommunicator.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
c:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Program Files (x86)\Dell Backup and Recovery\sftservice.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Dell Backup and Recovery\COMPONENTS\DBRUPDATE\DBRUPD.EXE
C:\Program Files (x86)\Dell Backup and Recovery\TOASTER.EXE
C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRCrawler.exe
C:\Windows\system32\WLANExt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.exe
C:\Windows\sysWOW64\wbem\wmiprvse.exe
C:\Program Files (x86)\ESET\ESET Online Scanner\OnlineCmdLineScanner.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\ESET\ESET Online Scanner\OnlineCmdLineScanner.exe
C:\Program Files\mcafee\VirusScan\mcods.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.

mWinlogon: Userinit = userinit.exe
BHO: LastPass Vault: {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files (x86)\LastPass\LPToolbar.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
TB: LastPass Toolbar: {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - C:\Program Files (x86)\LastPass\LPToolbar.dll
uRun: [HP Officejet Pro 8600 (NET)] "C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" -deviceID "CN3A5E4GRP05KD:NW" -scfn "HP Officejet Pro 8600 (NET)" -AutoStart 1
uRun: [DellSystemDetect] C:\Users\Jon McComb\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dell\Dell System Detect.appref-ms
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [bDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
mRun: [mcpltui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\JONMCC~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MONITO~1.LNK - C:\Windows\System32\RunDll32.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\INSTAL~1.LNK - C:\Program Files (x86)\Common Files\lpuninstall.exe
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
IE: LastPass - C:\Users\Jon McComb\AppData\LocalLow\LastPass\context.html?cmd=lastpass
IE: LastPass Fill Forms - C:\Users\Jon McComb\AppData\LocalLow\LastPass\context.html?cmd=fillforms
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {43699cd0-e34f-11de-8a39-0800200c9a66} - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files (x86)\LastPass\LPToolbar.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
Trusted Zone: dell.com


TCP: NameServer = 192.168.1.254 75.153.176.9
TCP: Interfaces\{56322D9C-E918-452B-BD58-641AFC971C75} : DHCPNameServer = 192.168.1.254 75.153.176.9
TCP: Interfaces\{781C2B83-70C7-44FB-96C0-7F0D09AC3A94} : DHCPNameServer = 192.168.1.254 75.153.176.9
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\msc\McSnIePl.dll
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: LastPass Vault: {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files (x86)\LastPass\LPToolbar_x64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: LastPass Toolbar: {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - C:\Program Files (x86)\LastPass\LPToolbar_x64.dll
x64-Run: [RTHDVCPL] "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
x64-Run: [RtHDVBg] "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX5REC
x64-Run: [iAStorIcon] "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
x64-Run: [bTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshellex.dll",TrayApp
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {43699cd0-e34f-11de-8a39-0800200c9a66} - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files (x86)\LastPass\LPToolbar_x64.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\mcafee\msc\McSnIePl64.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2013-11-25 677360]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2013-11-25 92536]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2013-11-25 98208]
R2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® + High Speed Service;C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe [2013-5-21 772064]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2013-8-26 1137016]
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2013-8-26 1157496]
R2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® + High Speed Security Service;C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2012-9-12 135984]
R2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2013-11-12 196616]
R2 HomeNetSvc;McAfee Home Network;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-25 328928]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-4-30 15344]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2013-5-11 733696]
R2 Intel® ME Service;Intel® ME Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [2013-11-25 131544]
R2 Intel® Wireless Bluetooth® 4.0 Radio Management;Intel® Wireless Bluetooth® 4.0 Radio Management;C:\Program Files (x86)\Intel\Bluetooth\ibtrksrv.exe [2013-9-18 157128]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2013-11-25 169432]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-12-17 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-12-17 701512]
R2 McAPExe;McAfee AP Service;C:\Program Files\mcafee\msc\McAPExe.exe [2012-11-30 178048]
R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-25 328928]
R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-25 328928]
R2 McOobeSv2;McAfee OOBE Service2;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-25 328928]
R2 mcpltsvc;McAfee Platform Services;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-25 328928]
R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-25 328928]
R2 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\System32\Drivers\mfeavfk.sys [2012-11-9 311120]
R2 mfecore;McAfee Anti-Malware Core;C:\Program Files\Common Files\mcafee\AMCore\mcshield.exe [2013-11-25 1025232]
R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\mcafee\systemcore\mfefire.exe [2013-11-25 219272]
R2 mfehidk;McAfee Inc. mfehidk;C:\Windows\System32\Drivers\mfehidk.sys [2012-11-9 782360]
R2 mfevtp;McAfee Validation Trust Protection Service;C:\Windows\System32\mfevtps.exe [2013-11-25 182752]
R2 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\System32\Drivers\mfewfpk.sys [2012-11-9 343696]
R2 RtkAudioService;Realtek Audio Service;C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [2013-11-25 224840]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [2013-10-14 1915408]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2013-8-9 413472]
R2 ZeroConfigService;Intel® PROSet/Wireless Zero Configuration Service;C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe [2013-8-28 3378416]
R3 AMPPAL;Intel® Centrino® Wireless Bluetooth® + High Speed Virtual Adapter;C:\Windows\System32\Drivers\AmpPal.sys [2013-5-21 165344]
R3 BthLEEnum;Bluetooth Low Energy Driver;C:\Windows\System32\Drivers\BthLEEnum.sys [2012-7-25 202752]
R3 btmaux;Intel Bluetooth Auxiliary Service;C:\Windows\System32\Drivers\btmaux.sys [2012-10-30 140600]
R3 btmhsf;btmhsf;C:\Windows\System32\Drivers\btmhsf.sys [2013-10-15 1390904]
R3 cfwids;McAfee Inc. cfwids;C:\Windows\System32\Drivers\cfwids.sys [2012-11-9 70112]
R3 ibtfltcoex;ibtfltcoex;C:\Windows\System32\Drivers\iBtFltCoex.sys [2013-10-15 69088]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\Drivers\mbam.sys [2013-12-17 25928]
R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\System32\Drivers\mfefirek.sys [2012-11-9 519576]
R3 mfencbdc;McAfee Inc. mfencbdc;C:\Windows\System32\Drivers\mfencbdc.sys [2013-11-26 411944]
R3 NETwNe64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 8 - 64 Bit;C:\Windows\System32\Drivers\NETwew00.sys [2013-10-8 3345376]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\Drivers\RtsUStor.sys [2013-11-25 263896]
R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2013-11-25 723088]
S0 mfeelamk;McAfee Inc. mfeelamk;C:\Windows\System32\Drivers\mfeelamk.sys [2012-11-9 69344]
S2 CLKMSVC10_38F51D56;CyberLink Product - 2013/11/25 19:26:29;C:\Program Files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe [2013-1-2 245888]
S3 AMPPALP;Intel® Centrino® Wireless Bluetooth® + High Speed Protocol;C:\Windows\System32\Drivers\AmpPal.sys [2013-5-21 165344]
S3 HipShieldK;McAfee Inc. HipShieldK;C:\Windows\System32\Drivers\HipShieldK.sys [2013-12-7 197704]
S3 Intel® Capability Licensing Service TCP IP Interface;Intel® Capability Licensing Service TCP IP Interface;C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [2013-5-11 822232]
S3 McAWFwk;McAfee Activation Service;C:\PROGRA~1\COMMON~1\mcafee\actwiz\mcawfwk.exe [2013-11-25 334760]
S3 mfencrk;McAfee Inc. mfencrk;C:\Windows\System32\Drivers\mfencrk.sys [2013-11-26 96112]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2013-8-28 273136]
S3 NvStUSB;NVIDIA Stereoscopic 3D USB driver;C:\Windows\System32\Drivers\nvstusb.sys [2013-11-25 448288]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\Drivers\usbaapl64.sys [2012-12-13 54784]
.
=============== Created Last 30 ================
.
2014-01-02 16:02:21 -------- d-----w- C:\Program Files (x86)\ESET
2014-01-02 05:16:43 -------- d-----w- C:\FixMeStick
2014-01-01 23:53:11 -------- d-----w- C:\Users\Jon McComb\AppData\Local\Diagnostics
2014-01-01 16:37:12 -------- d-----w- C:\Program Files\Microsoft Mouse and Keyboard Center
2013-12-28 05:19:55 -------- d-----w- C:\Windows\SysWow64\Dell
2013-12-28 05:19:55 -------- d-----w- C:\Program Files (x86)\Dell
2013-12-28 05:13:06 -------- d-----w- C:\Dell
2013-12-28 05:10:27 53248 ----a-w- C:\Windows\SysWow64\CSVer.dll
2013-12-28 03:03:56 -------- d-----w- C:\Users\Jon McComb\AppData\Local\ElevatedDiagnostics
2013-12-27 13:34:35 236208 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10229.bin
2013-12-27 02:02:25 915968 ----a-w- C:\Windows\System32\MPSSVC.dll
2013-12-27 02:02:25 86016 ----a-w- C:\Windows\SysWow64\davclnt.dll
2013-12-27 02:02:25 758784 ----a-w- C:\Windows\System32\FirewallAPI.dll
2013-12-27 02:02:25 588288 ----a-w- C:\Windows\System32\SHCore.dll
2013-12-27 02:02:25 550400 ----a-w- C:\Windows\SysWow64\FirewallAPI.dll
2013-12-27 02:02:25 452608 ----a-w- C:\Windows\SysWow64\SHCore.dll
2013-12-27 02:02:25 227840 ----a-w- C:\Windows\System32\WebClnt.dll
2013-12-27 02:02:25 199168 ----a-w- C:\Windows\SysWow64\WebClnt.dll
2013-12-27 02:02:25 104448 ----a-w- C:\Windows\System32\davclnt.dll
2013-12-27 02:02:25 100696 ----a-w- C:\Windows\System32\drivers\disk.sys
2013-12-27 02:02:24 74752 ----a-w- C:\Windows\System32\drivers\mpsdrv.sys
2013-12-27 00:20:14 -------- d-----w- C:\Program Files (x86)\Microsoft Money Plus
2013-12-27 00:09:04 -------- d-----w- C:\Users\Jon McComb\AppData\Roaming\NVIDIA
2013-12-23 00:19:33 -------- d-----w- C:\Users\Jon McComb\AppData\Local\Apple Computer
2013-12-23 00:19:26 33240 ----a-w- C:\Windows\System32\drivers\GEARAspiWDM.sys
2013-12-23 00:19:20 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-12-23 00:19:20 -------- d-----w- C:\Program Files\iTunes
2013-12-23 00:19:20 -------- d-----w- C:\Program Files\iPod
2013-12-23 00:19:20 -------- d-----w- C:\Program Files (x86)\iTunes
2013-12-23 00:19:12 -------- d-----w- C:\Users\Jon McComb\AppData\Local\Apple
2013-12-22 23:17:16 -------- d-----w- C:\Program Files\Bonjour
2013-12-22 23:17:16 -------- d-----w- C:\Program Files (x86)\Bonjour
2013-12-22 23:17:14 424960 ----a-w- C:\Windows\System32\hpbrprtmon.dll
2013-12-22 23:17:14 419328 ----a-w- C:\Windows\System32\hpbprtmon.dll
2013-12-22 23:17:14 227328 ----a-w- C:\Windows\System32\hpbprtmonui.dll
2013-12-22 23:16:32 -------- d-----w- C:\HP_ePrint
2013-12-22 22:44:10 -------- d-----w- C:\Windows\Hewlett-Packard
2013-12-22 21:39:31 -------- d-----w- C:\Users\Jon McComb\AppData\Roaming\HpUpdate
2013-12-22 21:39:30 741480 ------w- C:\Windows\System32\HPDiscoPM5912.dll
2013-12-22 21:38:01 -------- d-----w- C:\Program Files (x86)\HP
2013-12-22 21:36:32 -------- d-----w- C:\Program Files\HP
2013-12-22 21:35:02 -------- d-----w- C:\Users\Jon McComb\AppData\Local\HP
2013-12-18 01:14:31 13024768 ----a-w- C:\Program Files (x86)\Common Files\lpuninstall.exe
2013-12-18 01:14:21 -------- d-----w- C:\Program Files (x86)\LastPass
2013-12-18 00:42:22 -------- d-----w- C:\Users\Jon McComb\AppData\Roaming\Malwarebytes
2013-12-18 00:42:02 -------- d-----w- C:\ProgramData\Malwarebytes
2013-12-18 00:42:01 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-12-18 00:42:01 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-12-18 00:25:27 -------- d-----w- C:\Users\Jon McComb\AppData\Local\Programs
2013-12-15 01:51:08 23350272 ----a-w- C:\Program Files\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll
2013-12-15 01:51:07 22615040 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll
2013-12-09 00:49:23 -------- d-----w- C:\Program Files\Onkyo
2013-12-07 22:52:29 -------- d-----w- C:\Users\Jon McComb\AppData\Local\Google
2013-12-07 22:52:17 -------- d-----w- C:\Users\Jon McComb\AppData\Local\Deployment
2013-12-07 22:52:17 -------- d-----w- C:\Users\Jon McComb\AppData\Local\Apps
2013-12-07 22:15:20 -------- d-----w- C:\Program Files (x86)\Microsoft Analysis Services
2013-12-07 22:14:46 -------- d-----w- C:\Users\Jon McComb\AppData\Local\Microsoft Help
2013-12-07 20:24:04 197704 ----a-w- C:\Windows\System32\drivers\HipShieldK.sys
2013-12-07 18:54:04 -------- d-----w- C:\Program Files (x86)\Dell Digital Delivery
2013-12-07 18:43:28 50784 ----a-w- C:\ProgramData\Microsoft\windowsfiltering\Sqm\Manifest\Sqm3.bin
2013-12-07 18:43:27 17536 ----a-w- C:\ProgramData\Microsoft\windowssampling\Sqm\Manifest\Sqm3.bin
2013-12-07 17:52:56 -------- d-----w- C:\Users\Jon McComb\AppData\Local\Adobe
2013-12-07 16:52:15 -------- d-----w- C:\Users\Jon McComb\AppData\Local\softthinks
2013-12-07 16:52:14 -------- d-----w- C:\ProgramData\softthinks
2013-12-07 16:33:01 -------- d-----w- C:\Windows\System32\MRT
2013-12-07 16:28:53 652288 ----a-w- C:\Windows\System32\comctl32.dll
2013-12-07 16:28:53 541696 ----a-w- C:\Windows\SysWow64\comctl32.dll
2013-12-07 16:26:33 785624 ----a-w- C:\Windows\System32\drivers\Wdf01000.sys
2013-12-07 16:26:33 54488 ----a-w- C:\Windows\System32\drivers\WdfLdr.sys
2013-12-07 16:26:29 99328 ----a-w- C:\Windows\System32\drivers\usbcir.sys
2013-12-07 16:26:08 83968 ----a-w- C:\Windows\System32\drivers\hidclass.sys
2013-12-07 16:26:07 32768 ----a-w- C:\Windows\System32\drivers\hidparse.sys
2013-12-07 16:26:07 25600 ----a-w- C:\Windows\System32\drivers\usbprint.sys
2013-12-07 16:22:00 124112 ----a-w- C:\Windows\System32\PresentationCFFRasterizerNative_v0300.dll
2013-12-07 16:22:00 102608 ----a-w- C:\Windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
2013-12-07 16:21:45 46080 ----a-w- C:\Windows\System32\atmlib.dll
2013-12-07 16:21:45 362496 ----a-w- C:\Windows\System32\atmfd.dll
2013-12-07 16:21:45 35328 ----a-w- C:\Windows\SysWow64\atmlib.dll
2013-12-07 16:21:45 300032 ----a-w- C:\Windows\SysWow64\atmfd.dll
2013-12-07 16:18:59 2304512 ----a-w- C:\Windows\System32\authui.dll
2013-12-07 16:18:59 2035712 ----a-w- C:\Windows\SysWow64\authui.dll
2013-12-07 16:18:07 2851840 ----a-w- C:\Windows\System32\esent.dll
2013-12-07 16:18:07 2382336 ----a-w- C:\Windows\SysWow64\esent.dll
2013-12-07 16:16:58 -------- d-----w- C:\Users\Jon McComb\AppData\Roaming\PCDr
2013-12-07 16:09:21 -------- d-----w- C:\Program Files\Common Files\Intel
2013-12-07 16:09:21 -------- d-----w- C:\Program Files (x86)\Cisco
2013-12-07 16:06:17 -------- d-----w- C:\Users\Jon McComb\AppData\Roaming\Intel Corporation
2013-12-07 16:05:39 -------- d-----w- C:\Users\Jon McComb\AppData\Local\Power2Go8
.
==================== Find3M  ====================
.
2013-12-04 00:53:54 78304 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-04 00:53:54 694240 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-11-27 06:07:44 10856 ----a-w- C:\Windows\System32\drivers\mfeclnrk.sys
2013-11-27 06:07:22 96112 ----a-w- C:\Windows\System32\drivers\mfencrk.sys
2013-11-27 06:07:02 411944 ----a-w- C:\Windows\System32\drivers\mfencbdc.sys
2013-11-26 03:26:03 29480 ----a-w- C:\Windows\SysWow64\msxml3a.dll
2013-11-26 03:26:02 499712 ----a-w- C:\Windows\SysWow64\msvcp71.dll
2013-11-26 03:26:02 348160 ----a-w- C:\Windows\SysWow64\msvcr71.dll
2013-11-26 03:03:58 87552 ----a-w- C:\Windows\System32\wersvc.dll
2013-11-23 06:43:58 420864 ----a-w- C:\Windows\System32\WMPhoto.dll
2013-11-23 05:05:01 368640 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
2013-11-06 23:18:57 4036608 ----a-w- C:\Windows\System32\win32k.sys
2013-11-05 00:51:44 70112 ----a-w- C:\Windows\System32\drivers\cfwids.sys
2013-11-05 00:46:34 343696 ----a-w- C:\Windows\System32\drivers\mfewfpk.sys
2013-11-05 00:46:16 182752 ----a-w- C:\Windows\System32\mfevtps.exe
2013-11-05 00:43:04 782360 ----a-w- C:\Windows\System32\drivers\mfehidk.sys
2013-11-05 00:41:22 519576 ----a-w- C:\Windows\System32\drivers\mfefirek.sys
2013-11-05 00:40:00 311120 ----a-w- C:\Windows\System32\drivers\mfeavfk.sys
2013-11-05 00:39:20 179792 ----a-w- C:\Windows\System32\drivers\mfeapfk.sys
2013-11-05 00:28:52 69344 ----a-w- C:\Windows\System32\drivers\mfeelamk.sys
2013-11-01 05:38:21 312320 ----a-w- C:\Windows\System32\msieftp.dll
2013-11-01 03:49:24 273408 ----a-w- C:\Windows\SysWow64\msieftp.dll
2013-10-25 06:19:22 2241536 ----a-w- C:\Windows\System32\wininet.dll
2013-10-25 06:19:12 915968 ----a-w- C:\Windows\System32\uxtheme.dll
2013-10-25 06:17:57 3959808 ----a-w- C:\Windows\System32\jscript9.dll
2013-10-25 04:45:11 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-10-25 04:43:42 2877952 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-10-19 05:45:45 62976 ----a-w- C:\Windows\System32\imagehlp.dll
2013-10-19 04:04:07 59392 ----a-w- C:\Windows\SysWow64\imagehlp.dll
2013-10-15 19:42:10 80184 ----a-w- C:\Windows\System32\btmwu.dll
2013-10-10 11:53:35 96600 ----a-w- C:\Windows\System32\drivers\wfplwfs.sys
2013-10-10 09:32:09 115712 ----a-w- C:\Windows\SysWow64\cscript.exe
2013-10-10 09:30:50 162304 ----a-w- C:\Windows\SysWow64\scrobj.dll
2013-10-10 09:30:50 156160 ----a-w- C:\Windows\SysWow64\scrrun.dll
2013-10-10 09:24:02 143872 ----a-w- C:\Windows\System32\wshom.ocx
2013-10-10 09:23:41 146944 ----a-w- C:\Windows\System32\cscript.exe
2013-10-10 09:22:46 222720 ----a-w- C:\Windows\System32\scrobj.dll
2013-10-10 09:22:46 194048 ----a-w- C:\Windows\System32\scrrun.dll
2013-10-10 09:21:20 1160192 ----a-w- C:\Windows\System32\IKEEXT.DLL
2013-10-10 09:20:43 723968 ----a-w- C:\Windows\System32\BFE.DLL
2013-10-09 03:12:50 2193136 ----a-w- C:\Windows\System32\Netwuw01.dll
2013-10-09 03:12:46 3345376 ----a-w- C:\Windows\System32\drivers\NETwew00.sys
2013-10-08 22:30:32 35328 ----a-w- C:\Windows\SysWow64\wuapp.exe
2013-10-08 22:30:17 84992 ----a-w- C:\Windows\SysWow64\wudriver.dll
2013-10-08 22:30:17 126976 ----a-w- C:\Windows\SysWow64\wuwebv.dll
2013-10-08 22:28:11 40448 ----a-w- C:\Windows\System32\wuapp.exe
2013-10-08 22:27:56 99328 ----a-w- C:\Windows\System32\wudriver.dll
2013-10-08 22:27:56 252928 ----a-w- C:\Windows\System32\WUSettingsProvider.dll
2013-10-08 22:27:56 1622016 ----a-w- C:\Windows\System32\wucltux.dll
2013-10-08 22:27:56 142848 ----a-w- C:\Windows\System32\wuwebv.dll
2013-10-08 22:27:45 175104 ----a-w- C:\Windows\System32\storewuauth.dll
2013-10-05 06:10:20 285016 ----a-w- C:\Windows\System32\drivers\spaceport.sys
.
============= FINISH:  9:04:36.92 ===============

 

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8
Boot Device: \Device\HarddiskVolume3
Install Date: 2013-12-07 8:04:34 AM
System Uptime: 2014-01-01 9:55:20 PM (12 hours ago)
.
Motherboard: Dell Inc. |  | 0KWVT8
Processor: Intel® Core i7-4770 CPU @ 3.40GHz | CPU 1 | 3401/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 223 GiB total, 124.874 GiB free.
D: is FIXED (NTFS) - 1863 GiB total, 1747.552 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is FIXED (NTFS) - 932 GiB total, 279.495 GiB free.
K: is FIXED (FAT32) - 0 GiB total, 0.437 GiB free.
X: is FIXED (NTFS) - 2 GiB total, 1.686 GiB free.
Y: is FIXED (NTFS) - 13 GiB total, 0.704 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP4: 2013-12-14 6:30:29 PM -  OS(C:)(system)
RP5: 2013-12-20 6:42:40 PM - Windows Backup
RP6: 2013-12-22 1:00:08 AM - Windows Backup
RP7: 2013-12-26 4:19:26 PM - Installed Microsoft Money Shared Libraries
RP8: 2013-12-26 5:10:48 PM - Windows Backup
RP9: 2013-12-26 5:47:04 PM - Windows Backup
RP10: 2013-12-29 1:09:48 AM - Windows Backup
RP11: 2014-01-01 8:37:07 AM - DCInstallRestorePoint
.
==== Installed Programs ======================
.
Adobe Reader XI (11.0.05)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
CyberLink LabelPrint 2.5
CyberLink Media Suite 10
CyberLink Media Suite Essentials
CyberLink Power2Go 8
CyberLink PowerDirector 10
CyberLink PowerDVD 10
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Backup and Recovery
Dell Backup and Recovery - Support Software
Dell Digital Delivery
Dell System Detect
DSC/AA Factory Installer
ESET Online Scanner v3
Galerie de photos
HP ePrint
HP Officejet Pro 8600 Basic Device Software
HP Officejet Pro 8600 Help
HP Officejet Pro 8600 Product Improvement Study
HP Postscript Converter
HP Unified IO
HP Update
I.R.I.S. OCR
Intel® Manageability Engine Firmware Recovery Agent
Intel® Management Engine Components
Intel® PRO/Wireless Driver
Intel® PROSet/Wireless for Bluetooth® + High Speed
Intel® PROSet/Wireless Software for Bluetooth® Technology
Intel® Rapid Storage Technology
Intel® PROSet/Wireless Software
Intel® PROSet/Wireless WiFi Software
Intel® Trusted Connect Service Client
iTunes
LastPass (uninstall only)
Malwarebytes Anti-Malware version 1.75.0.1300
McAfee LiveSafe – Internet Security
Microsoft Application Error Reporting
Microsoft Money Plus
Microsoft Money Shared Libraries
Microsoft Mouse and Keyboard Center
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Movie Maker
MSVCRT
MSVCRT110
MSVCRT110_amd64
My Dell
NVIDIA 3D Vision Driver 320.78
NVIDIA Control Panel 320.78
NVIDIA Graphics Driver 320.78
NVIDIA HD Audio Driver 1.3.18.0
NVIDIA Install Application
NVIDIA Optimus 1.14.17
NVIDIA PhysX
NVIDIA PhysX System Software 9.12.1031
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 1.14.17
NVIDIA Update Components
Photo Common
Photo Gallery
Realtek Card Reader
Realtek High Definition Audio Driver
Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shared C Run-time for x64
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Windows Live
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
.
==== Event Viewer Messages From Past Week ========
.
2014-01-01 9:55:23 PM, Error: Service Control Manager [7000]  - The McAfee Inc. mfeapfk service failed to start due to the following error:  The specified service does not exist.
2014-01-01 9:15:53 PM, Error: Ntfs [137]  - The default transaction resource manager on volume K: encountered a non-retryable error and could not start.  The data contains the error code.
2014-01-01 3:09:55 PM, Error: Virtual Disk Service [9]  - Unexpected provider failure. Restarting the service may fix the problem. Error code: 8007001F@02000014
2014-01-01 11:16:28 AM, Error: Schannel [36888]  - A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.
2013-12-29 1:44:06 AM, Error: Microsoft-Windows-FilterManager [3]  - Filter Manager failed to attach to volume '\Device\HarddiskVolume30'.  This volume will be unavailable for filtering until a reboot.  The final status was 0xC03A001C.
2013-12-29 1:43:55 AM, Error: Microsoft-Windows-FilterManager [3]  - Filter Manager failed to attach to volume '\Device\HarddiskVolume28'.  This volume will be unavailable for filtering until a reboot.  The final status was 0xC03A001C.
2013-12-29 1:43:54 AM, Error: Microsoft-Windows-FilterManager [3]  - Filter Manager failed to attach to volume '\Device\HarddiskVolume26'.  This volume will be unavailable for filtering until a reboot.  The final status was 0xC03A001C.
2013-12-29 1:31:36 AM, Error: Microsoft-Windows-FilterManager [3]  - Filter Manager failed to attach to volume '\Device\HarddiskVolume24'.  This volume will be unavailable for filtering until a reboot.  The final status was 0xC03A001C.
2013-12-29 1:31:33 AM, Error: Microsoft-Windows-FilterManager [3]  - Filter Manager failed to attach to volume '\Device\HarddiskVolume22'.  This volume will be unavailable for filtering until a reboot.  The final status was 0xC03A001C.
2013-12-29 1:31:23 AM, Error: Microsoft-Windows-FilterManager [3]  - Filter Manager failed to attach to volume '\Device\HarddiskVolume20'.  This volume will be unavailable for filtering until a reboot.  The final status was 0xC03A001C.
2013-12-29 1:31:06 AM, Error: Microsoft-Windows-FilterManager [3]  - Filter Manager failed to attach to volume '\Device\HarddiskVolume18'.  This volume will be unavailable for filtering until a reboot.  The final status was 0xC03A001C.
.
==== End Of File ===========================

 

[gringo_pr]

Hello skinnygramps351

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• Please do not run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Scan.
• After the scan is complete click on "Clean"
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[s1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

[skinnygramps351]

Hi Gringo, I believe I have solved the problem by reinstalling Win 8.1 from a clean back-up. The machine no longer runs slowly and both McAfee Live Safe and Malwarebytes Pro are running normally. Thanks for getting back to me!

[gringo_pr]

Thank you for letting me know

gringo

[gringo_pr]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.