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Removal instructions for ComSafeguard

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What is ComSafeguard?

The Malwarebytes research team has determined that ComSafeguard is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with ComSafeguard?

This is how the main screen of the rogue application looks:

main.png

You will find this icon in your taskbar:

icons.png

And see these warnings:

warning1.png

warning2.png

warning3.png

How did ComSafeguard get on my computer?

Rogue programs use different methods for spreading themselves. This particular one was downloaded from their site.

How do I remove ComSafeguard?

Our program Malwarebytes Anti-Malware can detect and remove this rogue application.

  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:

    • Update Malwarebytes Anti-Malware
    • Launch Malwarebytes Anti-Malware


    [*]Then click Finish. [*]If an update is found, it will download and install the latest version. [*]Once the program has loaded, select Perform quick scan, then click Scan. [*]When the scan is complete, click OK, then Show Results to view the results. [*]Be sure that everything is checked, and click Remove Selected. Reboot your computer if prompted. [*]When completed, a log will open in Notepad. The rogue application should now be gone.



Is there anything else I need to do to get rid of ComSafeguard?

  • No, Malwarebytes' Anti-Malware removes ComSafeguard completely.


How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes Anti-Malware for additional protection.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the ComSafeguard rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.


protection1.png

protection.png


Technical details for experts

Signs in a HijackThis log:

Running processes:C:\Program Files (x86)\comsafeguard\comsafeguard.exeC:\Program Files (x86)\comsafeguard\comsafemon.exe

Alterations made by the installer:
File system details---------------------------------------------Adds the folder C:\Program Files (x86)\comsafeguardAdds the file comsafeguard.exe"="7/30/2013 5:14 PM, 143360 bytes, AAdds the file comsafemon.exe"="7/30/2013 11:41 AM, 69632 bytes, AAdds the file comsafesvc.exe"="7/30/2013 11:29 AM, 98401 bytes, AAdds the file option.ini"="9/28/2013 2:24 AM, 83 bytes, AAdds the file partner.ini"="9/28/2013 2:24 AM, 23 bytes, AAdds the file Uninstall.exe"="9/28/2013 2:24 AM, 141258 bytes, AAdds the folder C:\Program Files (x86)\comsafeguard\imgAdds the file alert.bmp"="6/27/2013 10:48 PM, 407288 bytes, AAdds the file boot_icon_01.bmp"="5/3/2013 8:26 PM, 1494 bytes, AAdds the file btn10.bmp"="6/24/2013 12:20 AM, 26676 bytes, AAdds the file btn11.bmp"="6/24/2013 12:20 AM, 26676 bytes, AAdds the file btn20.bmp"="6/24/2013 12:21 AM, 26676 bytes, AAdds the file btn21.bmp"="6/24/2013 12:26 AM, 26676 bytes, AAdds the file btn30.bmp"="6/24/2013 12:22 AM, 26676 bytes, AAdds the file btn31.bmp"="6/24/2013 12:25 AM, 26676 bytes, AAdds the file btn40.bmp"="6/24/2013 12:23 AM, 26676 bytes, AAdds the file btn41.bmp"="6/24/2013 12:25 AM, 26676 bytes, AAdds the file btn50.bmp"="6/24/2013 12:23 AM, 26676 bytes, AAdds the file btn51.bmp"="6/24/2013 12:24 AM, 26676 bytes, AAdds the file check_f.bmp"="4/20/2013 11:07 PM, 774 bytes, AAdds the file check_t.bmp"="4/20/2013 11:07 PM, 774 bytes, AAdds the file close.bmp"="6/24/2013 12:01 AM, 1272 bytes, AAdds the file del0.bmp"="6/24/2013 12:06 AM, 29384 bytes, AAdds the file del1.bmp"="6/24/2013 12:07 AM, 29384 bytes, AAdds the file deletebtn.bmp"="6/24/2013 12:54 AM, 11288 bytes, AAdds the file deletesbtn.bmp"="6/24/2013 1:03 AM, 5776 bytes, AAdds the file iebtn.bmp"="6/24/2013 12:27 AM, 49908 bytes, AAdds the file mainbar.bmp"="6/27/2013 8:30 PM, 221456 bytes, AAdds the file max.bmp"="6/24/2013 12:03 AM, 1348 bytes, AAdds the file membtn.bmp"="6/24/2013 12:28 AM, 49908 bytes, AAdds the file mini.bmp"="6/24/2013 12:04 AM, 1272 bytes, AAdds the file opt.bmp"="6/24/2013 12:02 AM, 1348 bytes, AAdds the file page1.bmp"="6/27/2013 10:44 PM, 1131656 bytes, AAdds the file page2.bmp"="6/27/2013 10:45 PM, 1131656 bytes, AAdds the file page3.bmp"="6/27/2013 10:45 PM, 1131656 bytes, AAdds the file page4.bmp"="6/27/2013 10:45 PM, 1131656 bytes, AAdds the file page5.bmp"="7/30/2013 10:12 AM, 1131654 bytes, AAdds the file page6.bmp"="6/27/2013 10:46 PM, 1131656 bytes, AAdds the file popclose.bmp"="5/5/2013 7:28 AM, 5238 bytes, AAdds the file popdel.bmp"="5/5/2013 7:29 AM, 5238 bytes, AAdds the file popmsg.bmp"="6/24/2013 1:55 AM, 84096 bytes, AAdds the file progray.bmp"="6/24/2013 12:16 AM, 27056 bytes, AAdds the file progreen.bmp"="6/24/2013 12:15 AM, 27056 bytes, AAdds the file Prohgress_04gray.bmp"="11/26/2012 9:30 PM, 13858 bytes, AAdds the file rmain.bmp"="6/27/2013 8:30 PM, 25508 bytes, AAdds the file s0.bmp"="6/24/2013 12:13 AM, 3080 bytes, AAdds the file s1.bmp"="6/24/2013 12:13 AM, 3080 bytes, AAdds the file t0.bmp"="6/24/2013 12:14 AM, 3080 bytes, AAdds the file t1.bmp"="6/24/2013 12:14 AM, 3080 bytes, AAdds the file Thumbs.db"="9/3/2013 11:52 PM, 77824 bytes, AAdds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\comsafeguardAdds the file comsafeguard Á¦°Å.lnk"="9/28/2013 2:24 AM, 2009 bytes, AAdds the file comsafeguard.lnk"="9/28/2013 2:24 AM, 1979 bytes, AIn the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick LaunchAdds the file comsafeguard.lnk"="9/28/2013 2:24 AM, 1091 bytes, AIn the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start MenuAdds the file comsafeguard.lnk"="9/28/2013 2:24 AM, 1985 bytes, AAdds the folder C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\comsafeguardRegistry details------------------------------------------[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\comsafeguard]"Install_Dir"="REG_SZ, "C:\Program Files (x86)\comsafeguard""pid"="REG_SZ, "home""ver"="REG_SZ, "20130904"[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\comsafeguard]"DisplayIcon"="REG_SZ, ""C:\Program Files (x86)\comsafeguard\Uninstall.exe"""DisplayName"="REG_SZ, "comsafeguard 1.0""UninstallString"="REG_SZ, ""C:\Program Files (x86)\comsafeguard\Uninstall.exe""

Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware (PRO) 1.75.0.1300www.malwarebytes.orgDatabase version: v2013.09.28.04Windows 8 x64 NTFSInternet Explorer 10.0.9200.16660{username} :: MBAM-VM [administrator]Protection: Disabled9/28/2013 2:31:34 AMmbam-log-2013-09-28 (02-31-34).txtScan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 191354Time elapsed: 1 minute(s), 9 second(s)Memory Processes Detected: 2C:\Program Files (x86)\comsafeguard\comsafeguard.exe (Rogue.ComSafeGuard) -> 2652 -> Delete on reboot.C:\Program Files (x86)\comsafeguard\comsafemon.exe (Rogue.ComSafeGuard) -> 548 -> Delete on reboot.Memory Modules Detected: 0(No malicious items detected)Registry Keys Detected: 2HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\comsafeguard (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.HKLM\SOFTWARE\COMSAFEGUARD (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.Registry Values Detected: 1HKLM\SOFTWARE\comsafeguard|Install_Dir (Rogue.ComSafeGuard) -> Data: C:\Program Files (x86)\comsafeguard -> Quarantined and deleted successfully.Registry Data Items Detected: 0(No malicious items detected)Folders Detected: 3C:\ProgramData\Microsoft\Windows\Start Menu\Programs\comsafeguard (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard (Rogue.ComSafeGuard) -> Delete on reboot.C:\Program Files (x86)\comsafeguard\img (Rogue.ComSafeGuard) -> Delete on reboot.Files Detected: 54C:\Users\{username}\Desktop\comsafeguard_home.exe (Rogue.Ebiz.K) -> Quarantined and deleted successfully.C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\comsafeguard.lnk (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\ProgramData\Microsoft\Windows\Start Menu\Programs\comsafeguard\comsafeguard.lnk (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\ProgramData\Microsoft\Windows\Start Menu\Programs\comsafeguard\comsafeguard Á¦°Å.lnk (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\comsafeguard.lnk (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\partner.ini (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\comsafeguard.exe (Rogue.ComSafeGuard) -> Delete on reboot.C:\Program Files (x86)\comsafeguard\comsafemon.exe (Rogue.ComSafeGuard) -> Delete on reboot.C:\Program Files (x86)\comsafeguard\comsafesvc.exe (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\option.ini (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\Uninstall.exe (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\alert.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\boot_icon_01.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\btn10.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\btn11.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\btn20.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\btn21.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\btn30.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\btn31.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\btn40.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\btn41.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\btn50.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\btn51.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\check_f.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\check_t.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\close.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\del0.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\del1.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\deletebtn.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\deletesbtn.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\iebtn.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\mainbar.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\max.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\membtn.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\mini.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\opt.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\page1.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\page2.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\page3.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\page4.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\page5.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\page6.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\popclose.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\popdel.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\popmsg.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\progray.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\progreen.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\Prohgress_04gray.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\rmain.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\s0.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\s1.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\t0.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\t1.bmp (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.C:\Program Files (x86)\comsafeguard\img\Thumbs.db (Rogue.ComSafeGuard) -> Quarantined and deleted successfully.(end)

As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention


Save yourself the hassle and get protected.

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