not sure if cleaning was totally successful

[dschalm9]

I've had some PUP's pop up lately. (PUP.Optional.Tarma.A, PUP.Optional.InstallCore.A, PUP.Optional.Yontoo, and PUP.Optional.FastFreeConverter.A.) There were two others that I now can't find any log file that mentions them. Both were the same name except one ended in '-j' and the other ended in '-l' (lower case L).

Even after the cleaning I've still noticed some strange behavior on my computer. It could be issues from elsewhere, a web site won't load which could be their problem but I've been unable to confirm this. I get a software update message for Google Chrome on Avast! but I can't install it from there like I used to before. These are a couple of the little annoyances I am running across. I just need someone smarter than me to double check the DDS logs to see if there are any lingering problems I'm missing.

-----------------------------------------------------------------------------------------

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.25.2

Run by Suzanne Peltier at 16:16:36 on 2013-08-26

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1534.1099 [GMT -4:00]

.

AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}

.

============== Running Processes ================

.

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Microsoft IntelliPoint\point32.exe

C:\Program Files\AVAST Software\Avast\avastUI.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Documents and Settings\Suzanne Peltier\Local Settings\Application Data\Google\Update\1.3.21.153\GoogleCrashHandler.exe

C:\Program Files\ATT\8.3.1.7\ma\bin\MAHostService.exe

C:\Program Files\AVAST Software\Avast\AvastSvc.exe

C:\Program Files\ATT\8.3.1.7\ma\bin\node.exe

C:\Program Files\Freemake\CaptureLib\CaptureLibService.exe

C:\Program Files\Western Digital\WD Drive Manager\WDDriveService.exe

C:\Program Files\Western Digital\WD SmartWare\WDRulesEngine.exe

C:\Program Files\Google\Update\1.3.21.153\GoogleCrashHandler.exe

C:\WINDOWS\System32\alg.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

C:\WINDOWS\system32\svchost.exe -k rpcss

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k hpdevmgmt

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

.

============== Pseudo HJT Report ===============

.

mWindow Title = Microsoft Internet Explorer

http://www.yahoo.com/search/ie.html

uInternet Connection Wizard,ShellNext = iexplore

BHO: AutorunsDisabled - <orphaned>

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll

BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll

BHO: Freemake.YoutubeButton: {e9e8eb35-ff77-455d-b677-91e5e4fc06c2} -

BHO: {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - <orphaned>

TB: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll

EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - <orphaned>

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [Google Update] "c:\documents and settings\suzanne peltier\local settings\application data\google\update\GoogleUpdate.exe" /c

mRun: [intelliPoint] "c:\program files\microsoft intellipoint\point32.exe"

mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui

uPolicies-Explorer: NoDriveTypeAutoRun = dword:323

uPolicies-Explorer: NoDriveAutoRun = dword:67108863

uPolicies-Explorer: NoDrives = dword:0

mPolicies-Explorer: NoDriveAutoRun = dword:67108863

mPolicies-Explorer: NoDriveTypeAutoRun = dword:323

mPolicies-Explorer: NoDrives = dword:0

mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:323

mPolicies-Explorer: NoDriveAutoRun = dword:67108863

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_43C348BC2E93EB2B.dll/cmsidewiki.html

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

TCP: NameServer = 192.168.1.254

TCP: Interfaces\{65751C55-359B-470E-9F78-D0410508B853} : NameServer = 208.67.222.222,208.67.220.220

TCP: Interfaces\{65751C55-359B-470E-9F78-D0410508B853} : DHCPNameServer = 192.168.1.254

Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll

Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL

Notify: igfxcui - igfxdev.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\suzanne peltier\application data\mozilla\firefox\profiles\sa02ec5u.default\

FF - prefs.js: network.proxy.type - 4

FF - plugin: c:\documents and settings\suzanne peltier\local settings\application data\google\update\1.3.21.153\npGoogleUpdate3.dll

FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\att\8.3.1.7\ma\bin\npMotive.dll

FF - plugin: c:\program files\common files\motive\npMotiveRequest.dll

FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

FF - plugin: c:\program files\google\update\1.3.21.153\npGoogleUpdate3.dll

FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll

FF - plugin: c:\windows\system32\adobe\director\np32dsw_1200112.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_8_800_94.dll

FF - plugin: c:\windows\system32\npDeployJava1.dll

FF - plugin: c:\windows\system32\npptools.dll

.

============= SERVICES / DRIVERS ===============

.

R0 aswRvrt;aswRvrt;c:\windows\system32\drivers\aswRvrt.sys [2013-3-1 49376]

R0 aswVmm;aswVmm;c:\windows\system32\drivers\aswVmm.sys [2013-3-1 175176]

R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-6-11 770344]

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-6-11 369584]

R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-6-11 29816]

R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2013-3-1 66336]

R2 ATT MAHostService;ATT MAHostService;c:\program files\att\8.3.1.7\ma\bin\MAHostService.exe [2013-7-3 321024]

R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-6-11 46808]

R2 FreemakeVideoCapture;FreemakeVideoCapture;c:\program files\freemake\capturelib\CaptureLibService.exe [2012-11-6 9216]

R2 npf;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2011-2-11 35088]

R2 WDDriveService;WD Drive Manager;c:\program files\western digital\wd drive manager\WDDriveService.exe [2012-9-6 248248]

R2 WDRulesService;WD Rules;c:\program files\western digital\wd smartware\WDRulesEngine.exe [2012-6-14 1177536]

R3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2012-12-27 11520]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

S4 Freemake Improver;Freemake Improver;c:\documents and settings\all users\application data\freemake\freemakeutilsservice\FreemakeUtilsService.exe [2012-11-6 101376]

S4 iMSPQMn;iMSPQMn;c:\docume~1\suzann~1\locals~1\temp\iMSPQMn.sys [2004-5-23 15872]

S4 WDBackup;WD Backup;c:\program files\western digital\wd smartware\WDBackupEngine.exe [2012-6-14 1151424]

.

=============== Created Last 30 ================

.

2013-07-28 18:46:22 -------- d-----w- c:\windows\system32\wbem\repository\FS

2013-07-28 18:46:22 -------- d-----w- c:\windows\system32\wbem\Repository

2013-07-28 18:45:51 -------- d-----w- c:\program files\FreeTorrentViewer

2013-07-28 18:45:38 -------- d-----w- c:\program files\OpenDNS Updater

.

==================== Find3M ====================

.

2013-07-14 21:12:06 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-07-14 21:12:06 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-06-28 18:27:57 770344 ----a-w- c:\windows\system32\drivers\aswSnx.sys

2013-06-28 18:27:57 175176 ----a-w- c:\windows\system32\drivers\aswVmm.sys

2013-06-26 15:07:28 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2013-06-26 15:07:21 144896 ----a-w- c:\windows\system32\javacpl.cpl

2013-06-26 15:07:19 867240 ----a-w- c:\windows\system32\npDeployJava1.dll

2013-06-26 15:07:19 789416 ----a-w- c:\windows\system32\deployJava1.dll

2013-05-30 16:16:08 737280 ----a-w- c:\windows\iun6002.exe

2013-03-01 20:37:11 1678013 ----a-w- c:\program files\pc-decrapifier-2.3.1.exe

2012-06-19 18:11:23 1359824 ----a-w- c:\program files\pc-decrapifier-2.2.8.exe

2012-06-14 18:51:14 4557483 ------r- c:\program files\ComboFix.exe

1999-10-31 03:54:32 561152 ----a-w- c:\program files\Convert.exe

.

============= FINISH: 16:17:38.76 ===============

---------------------------------------------------------------------------------------------------------

the Anti-Virus was disabled only for this check.

----------------------------------------------------------------------------------------------------------

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows XP Home Edition

Boot Device: \Device\HarddiskVolume2

Install Date: 4/20/2005 3:02:33 PM

System Uptime: 8/26/2013 3:44:55 PM (1 hours ago)

.

Motherboard: Dell Computer Corp. | | 0K8980

Processor: Intel® Pentium® 4 CPU 2.80GHz | Microprocessor | 2793/533mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 72 GiB total, 32.498 GiB free.

D: is CDROM ()

E: is Removable

G: is FIXED (NTFS) - 1397 GiB total, 1316.095 GiB free.

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP2708: 7/23/2013 7:53:25 AM - System Checkpoint

RP2709: 7/24/2013 12:29:41 PM - System Checkpoint

RP2710: 7/25/2013 1:21:54 PM - System Checkpoint

RP2711: 7/26/2013 12:14:31 PM - Spybot-S&D Spyware removal

RP2712: 7/28/2013 2:45:01 PM - Restore Operation

RP2713: 7/31/2013 10:49:48 AM - System Checkpoint

RP2714: 8/1/2013 11:03:07 AM - System Checkpoint

RP2715: 8/3/2013 1:26:50 AM - System Checkpoint

RP2716: 8/5/2013 12:13:55 PM - System Checkpoint

RP2717: 8/6/2013 12:37:03 PM - System Checkpoint

RP2718: 8/8/2013 2:26:47 PM - System Checkpoint

RP2719: 8/9/2013 12:47:21 PM - Spybot-S&D Spyware removal

RP2720: 8/10/2013 12:58:40 PM - System Checkpoint

RP2721: 8/19/2013 2:49:06 PM - System Checkpoint

RP2722: 8/20/2013 7:12:11 PM - System Checkpoint

RP2723: 8/23/2013 12:10:26 PM - System Checkpoint

RP2724: 8/25/2013 7:12:53 PM - System Checkpoint

.

==== Installed Programs ======================

.

1888 Jigsaw Picture Puzzle Game 1.0

32 Bit HP CIO Components Installer

7-Zip 9.22beta

Adobe AIR

Adobe Bridge 1.0

Adobe Common File Installer

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Help Center 1.0

Adobe Illustrator CS2

Adobe Photoshop CS2

Adobe Reader XI (11.0.03)

Adobe Shockwave Player 12.0

Adobe Stock Photos 1.0

Adobe SVG Viewer 3.0

Adobe Type Manager 4.1

AIO_Scan

AM-DeadLink 4.6

Amazing Adventures The Lost Tomb 1.0.0.5

AndreaMosaic 3.22

Any Picture Scramble 1.0.0

Apple Application Support

Apple Software Update

ARCA REMAX Mod

AT&T Yahoo! Applications

ATT Management Agent

avast! Free Antivirus

Belarc Advisor 8.2

BeTrapped!

BigJig version 8.23

Bing Maps 3D

Bowling Evolution 1.07

BufferChm

Calculator Powertoy for Windows XP

Caribbean Explorer 1.0.0.9

Carmageddon TDR2000

CCleaner

CDR Viewer

Cfont Pro v4

Chromatica

Copy

CustomerResearchQFolder

Defraggler

Dell Driver Reset Tool

Desktop Taipei version 2.3.1

Destination Component

DeviceDiscovery

DeviceManagementQFolder

DJ_AIO_ProductContext

DJ_AIO_Software

DJ_AIO_Software_min

Escape Rosecliff Island

Escape The Museum

Escape Whisper Valley

F4100

F4100_doccd

F4100_Help

FastFontPreview v3.0.2 FREEWARE

Free RAR Extract Frog

Freemake Audio Converter version 1.1.0

Freemake Music Box

Freemake Video Converter version 3.1.2

Freemake Video Downloader

FreeTorrentViewer

GetNZB version 0.726

Google Chrome

Google Earth

Google Update Helper

Hidden Expedition ® - Devil's Triangle

Hidden Expedition: Amazon™

High-Logic FontCreator 7

Higher Cockpit view for Trans-Am Series

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Windows XP (KB954550-v5)

HP Customer Participation Program 9.0

HP Deskjet All-In-One Software 9.0

HP Imaging Device Functions 9.0

HP Photosmart Essential 2.01

HP Photosmart Essential2.01

Inspector Parker

Intel® 537EP V9x DF PCI Modem

Intel® Extreme Graphics 2 Driver

Intel® PRO Network Adapters and Drivers

Intel® PROSet for Wired Connections

Internet Explorer Default Page

IrfanView (remove only)

Java 7 Update 25

Java Auto Updater

JigSawedME 2

Macromedia Flash Player

Mahjong Champ

Mahjongg Platinum 2

Malwarebytes Anti-Malware version 1.70.0.1100

MarketResearch

Media Player Codec Pack 4.2.1

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB2656370)

Microsoft .NET Framework 1.1 Security Update (KB2698023)

Microsoft .NET Framework 1.1 Security Update (KB979906)

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft IntelliPoint 5.2

Microsoft Office XP Professional

Microsoft OpenType Font Properties Extension (Remove Only)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Modem Event Monitor

Modem Helper

Modem On Hold

Mozilla Firefox 23.0.1 (x86 en-US)

Mozilla Maintenance Service

MSN

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB936181)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP3 Parser (KB2721691)

MSXML 4.0 SP3 Parser (KB2758694)

Mystery Case Files ®: Dire Grove ™

Mystery Chronicles: Murder Among Friends

Mystery P.I. - The London Caper

Mystery P.I. - The Vegas Heist 1.0.0.3

NASCAR® Racing 2003 Season

NYCv3.0

OpenDNS Updater 2.2.1

OWR Mod For Papyrus NR2003 Season

Pazera Free MP4 to AVI Converter 1.6

PicViewer 3.0.2

Project Wildfire Trans Am Series for Nascar Racing 2003

PSSWCORE

QuickTime

Recuva

Reincarnations: Awakening

Scan

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Windows Internet Explorer 8 (KB2510531)

Security Update for Windows Internet Explorer 8 (KB2530548)

Security Update for Windows Internet Explorer 8 (KB2544521)

Security Update for Windows Internet Explorer 8 (KB2675157)

Security Update for Windows Internet Explorer 8 (KB2699988)

Security Update for Windows Internet Explorer 8 (KB2722913)

Security Update for Windows Internet Explorer 8 (KB2744842)

Security Update for Windows Internet Explorer 8 (KB2761465)

Security Update for Windows Internet Explorer 8 (KB2797052)

Security Update for Windows Internet Explorer 8 (KB2799329)

Security Update for Windows Internet Explorer 8 (KB2809289)

Security Update for Windows Internet Explorer 8 (KB2829530)

Security Update for Windows Internet Explorer 8 (KB2847204)

Security Update for Windows Internet Explorer 8 (KB971961)

Security Update for Windows Internet Explorer 8 (KB974455)

Security Update for Windows Internet Explorer 8 (KB976325)

Security Update for Windows Internet Explorer 8 (KB978207)

Security Update for Windows Internet Explorer 8 (KB981332)

Security Update for Windows Internet Explorer 8 (KB982381)

Security Update for Windows Media Player (KB911564)

Security Update for Windows Media Player 6.4 (KB925398)

Security Update for Windows XP (KB923689)

Sierra Utilities

SMPlayer 0.6.9

SokoMan

Speccy

Spot the Difference

Spybot - Search & Destroy

Status

swMSM

The Secret of Margrave Manor

Toolbox

TrayApp

Tweak UI

UnloadSupport

Update for Windows Internet Explorer 8 (KB975364)

Update for Windows Internet Explorer 8 (KB976662)

Update for Windows Internet Explorer 8 (KB976749)

Update for Windows Internet Explorer 8 (KB980182)

VideoToolkit01

WD Drive Utilities

WD SES Driver Setup

WD SmartWare

WebFldrs XP

WebReg

Windows Easy Transfer for Windows 7

Windows Genuine Advantage Validation Tool (KB892130)

Windows Internet Explorer 8

Windows Media Format 11 runtime

Windows Media Player 10

Windows Media Player 11

WinRAR 4.20 (32-bit)

WinZip 17.5

.

==== Event Viewer Messages From Past Week ========

.

8/23/2013 1:14:43 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s)

failed to load: abp480n5 adpu160m agp440 agpCPQ Aha154x aic78u2 aic78xx AliIde alim1541 amdagp amsint asc asc3350p

asc3550 cbidf cd20xrnt CmdIde Cpqarray dac2w2k dac960nt dpti2o hpn i2omp ini910u IntelIde mraid35x perc2 perc2hib

ql1080 Ql10wnt ql12160 ql1240 ql1280 sisagp Sparrow symc810 symc8xx sym_hi sym_u3 TosIde ultra viaagp ViaIde

8/22/2013 9:48:43 AM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service WDBackup with

arguments "" in order to run the server: {81213AB4-5937-4340-88CD-66B4BC80DF73}

8/22/2013 9:39:55 AM, error: Service Control Manager [7000] - The Automatic Updates service failed to start due to

the following error: %%1290

8/22/2013 3:37:33 PM, error: DCOM [10005] - DCOM got error "%1290" attempting to start the service wuauserv with

arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

.

==== End Of File ===========================

Thanks for your help and your product.

D Schalm

Sorry, my computer didn't refresh after first post. Please answer that one. That's the one I've got marked to follow.

Did I miss a way I could have deleted it?

[Maniac]

Hello dschalm9! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Step 1

Please uninstall this application: FreeTorrentViewer

Step 2

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Step 3

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Clean.
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[s1].txt as well.

Step 4

• Launch Malwarebytes' Anti-Malware
• Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
• Go to Scanner tab and select Perform Quick Scan, then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

In your next reply, post the following log files:

• Junkware Removal Tool log
• AdwCleaner log
• Malwarebytes' Anti-Malware log

[dschalm9]

Sorry, Mr.C had responded from another post.  I wanted to delete this one, but I couldn't find a way to do it.

 

I did remove the "Free Torrent Viewer" as I had noticed the many negative things said about it after a Google search.

 

Thanks anyway.

[Maniac]

Thanks for letting me know!

[LDTate]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.