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Roozz Pop Up-Can't get rid of it; DDS Files

FatherPaul
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gringo_pr

gringo_pr

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Hello FatherPaul

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

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FatherPaul

FatherPaul

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Roozz pop up still occurring after I did the above.  Below are the txt files:

 

# AdwCleaner v3.001 - Report created 28/08/2013 at 15:58:46
# Updated 24/08/2013 by Xplode
# Operating System : Windows 8  (64 bits)
# Username : Dr Paul Dordal - PAULDORDAL
# Running from : C:\Users\Dr Paul Dordal\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\Program Files (x86)\SweetIM
Folder Deleted : C:\Users\Dr Paul Dordal\AppData\Local\PackageAware
Folder Deleted : C:\Users\Dr Paul Dordal\AppData\Local\SwvUpdater
Folder Deleted : C:\Users\Dr Paul Dordal\AppData\Local\Google\Chrome\User Data\Default\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd
Folder Deleted : C:\Users\Dr Paul Dordal\AppData\Local\Google\Chrome\User Data\Default\Extensions\ogccgbmabaphcakpiclgcnmcnimhokcj
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ogccgbmabaphcakpiclgcnmcnimhokcj
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C359-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{EEE6C367-6118-11DC-9C72-001320C79847}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\PIP
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16660
 
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [secondary Start Pages]
 
-\\ Google Chrome v28.0.1500.95
 
[ File : C:\Users\Dr Paul Dordal\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [3649 octets] - [28/08/2013 15:55:49]
AdwCleaner[s0].txt - [3307 octets] - [28/08/2013 15:58:46]
 
########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [3367 octets] ##########
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.5.4 (08.22.2013:1)
OS: Windows 8 x64
Ran by Dr Paul Dordal on Wed 08/28/2013 at 16:07:16.24
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\sweetim
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\updater by sweetpacks
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\updater by sweetpacks
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Chrome
 
Successfully deleted: [Folder] C:\Users\Dr Paul Dordal\appdata\local\Google\Chrome\User Data\Default\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 08/28/2013 at 16:12:25.83
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
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gringo_pr

gringo_pr

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Hello FatherPaul

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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FatherPaul

FatherPaul

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Hey Gringo,

 

The Roozz pop-up still is showing its ugly head.  Here's the ComboFix report:

 

ComboFix 13-08-30.02 - Dr Paul Dordal 08/31/2013  12:17:18.1.4 - x64
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.3980.2369 [GMT -4:00]
Running from: c:\users\Dr Paul Dordal\Downloads\ComboFix.exe
AV: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\program files (x86)\ApproveIt\Support\Tools\AprvClean.exe
.
.
(((((((((((((((((((((((((   Files Created from 2013-07-28 to 2013-08-31  )))))))))))))))))))))))))))))))
.
.
2013-08-31 16:50 . 2013-08-31 16:50 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-08-31 16:50 . 2013-08-31 16:50 -------- d-----w- c:\users\revpa_000\AppData\Local\temp
2013-08-28 20:07 . 2013-08-28 20:07 -------- d-----w- c:\windows\ERUNT
2013-08-28 19:55 . 2013-08-28 19:58 -------- d-----w- C:\AdwCleaner
2013-08-24 18:49 . 2013-08-24 18:49 -------- d-----w- c:\users\Dr Paul Dordal\AppData\Roaming\Malwarebytes
2013-08-24 18:49 . 2013-08-24 18:49 -------- d-----w- c:\programdata\Malwarebytes
2013-08-24 18:49 . 2013-08-24 18:49 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2013-08-24 18:49 . 2012-12-14 20:49 24176 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-08-13 22:33 . 2013-05-23 23:02 1314816 ----a-w- c:\windows\system32\rpcrt4.dll
2013-08-13 22:33 . 2013-05-23 22:25 694272 ----a-w- c:\windows\SysWow64\rpcrt4.dll
2013-08-13 22:33 . 2013-07-09 06:07 2233168 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-08-13 22:31 . 2013-07-26 05:12 3958784 ----a-w- c:\windows\system32\jscript9.dll
2013-08-13 22:31 . 2013-07-26 05:12 2647040 ----a-w- c:\windows\system32\iertutil.dll
2013-08-13 22:31 . 2013-07-26 03:12 2877440 ----a-w- c:\windows\SysWow64\jscript9.dll
2013-08-13 22:31 . 2013-07-26 03:12 108032 ----a-w- c:\program files (x86)\Internet Explorer\jsdebuggeride.dll
2013-08-13 22:30 . 2013-07-13 06:16 1889280 ----a-w- c:\windows\system32\crypt32.dll
2013-08-13 22:30 . 2013-07-13 04:23 1568256 ----a-w- c:\windows\SysWow64\crypt32.dll
2013-08-13 22:30 . 2013-07-13 06:18 337408 ----a-w- c:\windows\system32\wintrust.dll
2013-08-13 22:30 . 2013-07-13 04:24 261120 ----a-w- c:\windows\SysWow64\wintrust.dll
2013-08-13 22:30 . 2013-07-13 06:16 68096 ----a-w- c:\windows\system32\cryptsvc.dll
2013-08-13 22:30 . 2013-07-13 06:15 98304 ----a-w- c:\windows\system32\apprepsync.dll
2013-08-13 22:30 . 2013-07-13 06:15 124416 ----a-w- c:\windows\system32\apprepapi.dll
2013-08-13 22:30 . 2013-07-13 04:23 87040 ----a-w- c:\windows\SysWow64\apprepapi.dll
2013-08-13 22:30 . 2013-07-13 04:23 74240 ----a-w- c:\windows\SysWow64\apprepsync.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-08-13 22:56 . 2012-12-12 21:25 78161360 ----a-w- c:\windows\system32\MRT.exe
2013-08-13 22:16 . 2013-06-17 21:18 564432 ----a-w- c:\programdata\Microsoft\ClickToRun\{9AC08E99-230B-47e8-9721-4577B7F124EA}\integrator.exe
2013-08-10 23:19 . 2013-03-10 21:22 17536 ----a-w- c:\programdata\Microsoft\windowssampling\Sqm\Manifest\Sqm3.bin
2013-07-20 05:51 . 2013-07-20 05:51 311608 ----a-w- c:\windows\system32\drivers\avgloga.sys
2013-07-20 05:50 . 2013-07-20 05:50 71480 ----a-w- c:\windows\system32\drivers\avgidsha.sys
2013-07-20 05:50 . 2013-07-20 05:50 246072 ----a-w- c:\windows\system32\drivers\avgidsdrivera.sys
2013-07-20 05:50 . 2013-07-20 05:50 206648 ----a-w- c:\windows\system32\drivers\avgldx64.sys
2013-07-10 05:32 . 2013-07-10 05:32 45880 ----a-w- c:\windows\system32\drivers\avgrkx64.sys
2013-07-09 05:28 . 2013-07-09 05:28 248632 ----a-w- c:\windows\system32\drivers\avgwfpa.sys
2013-07-01 05:45 . 2013-07-01 05:45 116536 ----a-w- c:\windows\system32\drivers\avgmfx64.sys
2013-06-27 22:04 . 2012-07-26 08:14 78200 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-27 22:04 . 2012-07-26 08:14 693112 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-06-22 12:55 . 2013-06-22 12:55 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-06-22 12:55 . 2013-05-26 21:45 789416 ----a-w- c:\windows\SysWow64\deployJava1.dll
2013-06-22 12:55 . 2013-05-26 21:45 867240 ----a-w- c:\windows\SysWow64\npDeployJava1.dll
2013-06-16 22:41 . 2013-07-17 02:00 997632 ----a-w- c:\windows\system32\drivers\ndis.sys
2013-06-05 14:42 . 2013-06-05 14:42 73984 ----a-w- c:\windows\system32\drivers\S3XXx64.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive1]
@="{F241C880-6982-4CE5-8CF7-7085BA96DA5A}"
[HKEY_CLASSES_ROOT\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}]
2013-08-14 22:12 222832 ----a-w- c:\users\Dr Paul Dordal\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\SkyDriveShell.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive2]
@="{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}"
[HKEY_CLASSES_ROOT\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}]
2013-08-14 22:12 222832 ----a-w- c:\users\Dr Paul Dordal\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\SkyDriveShell.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive3]
@="{BBACC218-34EA-4666-9D7A-C78F2274A524}"
[HKEY_CLASSES_ROOT\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}]
2013-08-14 22:12 222832 ----a-w- c:\users\Dr Paul Dordal\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\SkyDriveShell.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro1 (ErrorConflict)]
@="{8BA85C75-763B-4103-94EB-9470F12FE0F7}"
[HKEY_CLASSES_ROOT\CLSID\{8BA85C75-763B-4103-94EB-9470F12FE0F7}]
2013-08-13 22:18 1724616 ----a-w- c:\program files\Microsoft Office 15\root\office15\GROOVEEX.DLL
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro2 (SyncInProgress)]
@="{CD55129A-B1A1-438E-A425-CEBC7DC684EE}"
[HKEY_CLASSES_ROOT\CLSID\{CD55129A-B1A1-438E-A425-CEBC7DC684EE}]
2013-08-13 22:18 1724616 ----a-w- c:\program files\Microsoft Office 15\root\office15\GROOVEEX.DLL
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro3 (InSync)]
@="{E768CD3B-BDDC-436D-9C13-E1B39CA257B1}"
[HKEY_CLASSES_ROOT\CLSID\{E768CD3B-BDDC-436D-9C13-E1B39CA257B1}]
2013-08-13 22:18 1724616 ----a-w- c:\program files\Microsoft Office 15\root\office15\GROOVEEX.DLL
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-04-04 22:12 130736 ----a-w- c:\users\Dr Paul Dordal\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-04-04 22:12 130736 ----a-w- c:\users\Dr Paul Dordal\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-04-04 22:12 130736 ----a-w- c:\users\Dr Paul Dordal\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SkyDrive"="c:\users\Dr Paul Dordal\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" [2013-08-14 257136]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"AprvRemoveLegacyExcelKeys"="c:\program files (x86)\ApproveIt\Support\Tools\AprvClean.exe -k HKCU SOFTWARE\Microsoft\Office\Excel\Addins\OfficeAddIn.OfficeAddIn" [X]
"AprvRemoveLegacyWordKeys"="c:\program files (x86)\ApproveIt\Support\Tools\AprvClean.exe -k HKCU SOFTWARE\Microsoft\Office\Word\Addins\OfficeAddIn.OfficeAddIn" [X]
"ToshibaAppPlace"="c:\program files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe" [2010-09-23 552960]
"AVG_UI"="c:\program files (x86)\AVG\AVG2013\avgui.exe" [2013-07-01 4411440]
"HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2010-06-10 49208]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
.
c:\users\Dr Paul Dordal\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\Dr Paul Dordal\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2013-5-24 27776968]
Send to OneNote.lnk - c:\program files\Microsoft Office 15\root\office15\ONENOTEM.EXE /tsr [2013-8-13 158896]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\StartUp\
ActivClient Agent.lnk - c:\program files\ActivIdentity\ActivClient\acsagent.exe [2012-10-19 165528]
ApproveIt StartUp.lnk - c:\windows\Installer\{4E01B649-0023-4EB5-9263-57DE317C3418}\Icon9557F1BC1.ico [2013-2-13 9216]
HP Digital Imaging Monitor.lnk - c:\program files (x86)\HP\Digital Imaging\bin\hpqtra08.exe [2011-4-29 276328]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"EnableUIADesktopToggle"= 0 (0x0)
"EnableCursorSuppression"= 1 (0x1)
"ConsentPromptBehaviorUser"= 3 (0x3)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
R0 Avgboota;AVG Early Launch Anti-Malware Driver;c:\windows\system32\DRIVERS\avgboota.sys;c:\windows\SYSNATIVE\DRIVERS\avgboota.sys [x]
R2 ADExchange;ArcSoft Exchange Service;c:\program files (x86)\Common Files\ArcSoft\esinter\Bin\eservutil.exe;c:\program files (x86)\Common Files\ArcSoft\esinter\Bin\eservutil.exe [x]
R2 Skype C2C Service;Skype C2C Service;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\DRIVERS\ssudbus.sys;c:\windows\SYSNATIVE\DRIVERS\ssudbus.sys [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]
R3 PinnacleMarvinAVS;Pinnacle AVStream Service for MovieBox Deluxe, 500-USB and 700-USB;c:\windows\system32\DRIVERS\MarvinAVS64.sys;c:\windows\SYSNATIVE\DRIVERS\MarvinAVS64.sys [x]
R3 qrkis;Tether Miniport;c:\windows\system32\DRIVERS\qrkis.sys;c:\windows\SYSNATIVE\DRIVERS\qrkis.sys [x]
R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;c:\windows\system32\DRIVERS\rtwlane.sys;c:\windows\SYSNATIVE\DRIVERS\rtwlane.sys [x]
R3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\DRIVERS\ssudmdm.sys;c:\windows\SYSNATIVE\DRIVERS\ssudmdm.sys [x]
R3 WUDFWpdMtp;WUDFWpdMtp;c:\windows\system32\DRIVERS\WUDFRd.sys;c:\windows\SYSNATIVE\DRIVERS\WUDFRd.sys [x]
S0 AVGIDSHA;AVGIDSHA;c:\windows\system32\DRIVERS\avgidsha.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsha.sys [x]
S0 Avgloga;AVG Logging Driver;c:\windows\system32\DRIVERS\avgloga.sys;c:\windows\SYSNATIVE\DRIVERS\avgloga.sys [x]
S0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\DRIVERS\avgmfx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgmfx64.sys [x]
S0 Avgrkx64;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgrkx64.sys [x]
S0 iaStorA;iaStorA;c:\windows\System32\drivers\iaStorA.sys;c:\windows\SYSNATIVE\drivers\iaStorA.sys [x]
S0 tos_sps64;TOSHIBA tos_sps64 Service;c:\windows\System32\drivers\tos_sps64.sys;c:\windows\SYSNATIVE\drivers\tos_sps64.sys [x]
S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdrivera.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsdrivera.sys [x]
S1 Avgldx64;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgldx64.sys [x]
S1 Avgwfpa;AVG Firewall Driver;c:\windows\system32\DRIVERS\avgwfpa.sys;c:\windows\SYSNATIVE\DRIVERS\avgwfpa.sys [x]
S2 ac.sharedstore;ActivIdentity Shared Store Service;c:\program files\Common Files\ActivIdentity\ac.sharedstore.exe;c:\program files\Common Files\ActivIdentity\ac.sharedstore.exe [x]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files (x86)\AVG\AVG2013\avgidsagent.exe;c:\program files (x86)\AVG\AVG2013\avgidsagent.exe [x]
S2 avgwd;AVG WatchDog;c:\program files (x86)\AVG\AVG2013\avgwdsvc.exe;c:\program files (x86)\AVG\AVG2013\avgwdsvc.exe [x]
S2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;c:\program files\Intel\iCLS Client\HeciServer.exe;c:\program files\Intel\iCLS Client\HeciServer.exe [x]
S2 Intel® ME Service;Intel® ME Service;c:\program files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [x]
S2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe;c:\program files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [x]
S2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;c:\program files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 OfficeSvc;Microsoft Office Service;c:\program files\Microsoft Office 15\ClientX64\integratedoffice.exe;c:\program files\Microsoft Office 15\ClientX64\integratedoffice.exe [x]
S2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;c:\program files\Toshiba\Teco\TecoService.exe;c:\program files\Toshiba\Teco\TecoService.exe [x]
S2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\DRIVERS\TVALZFL.sys;c:\windows\SYSNATIVE\DRIVERS\TVALZFL.sys [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S3 FwLnk;FwLnk Driver;c:\windows\System32\drivers\FwLnk.sys;c:\windows\SYSNATIVE\drivers\FwLnk.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 L1C;NDIS Miniport Driver for Qualcomm Atheros AR81xx PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C63x64.sys;c:\windows\SYSNATIVE\DRIVERS\L1C63x64.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 RSUSBVSTOR;RtsUVStor.Sys Realtek USB Card Reader;c:\windows\System32\Drivers\RtsUVStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUVStor.sys [x]
S3 RTWlanE;Realtek Wireless LAN 802.11n PCI-E Network Adapter;c:\windows\system32\DRIVERS\rtwlane.sys;c:\windows\SYSNATIVE\DRIVERS\rtwlane.sys [x]
S3 S3XXx64;SCR3xx USB SmartCardReader64;c:\windows\system32\DRIVERS\S3XXx64.sys;c:\windows\SYSNATIVE\DRIVERS\S3XXx64.sys [x]
S3 SmbDrvI;SmbDrvI;c:\windows\system32\DRIVERS\Smb_driver_Intel.sys;c:\windows\SYSNATIVE\DRIVERS\Smb_driver_Intel.sys [x]
S3 TMachInfo;TMachInfo;c:\program files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe;c:\program files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [x]
S3 TPCHSrv;TPCH Service;c:\program files\TOSHIBA\TPHM\TPCHSrv.exe;c:\program files\TOSHIBA\TPHM\TPCHSrv.exe [x]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
hpdevmgmt REG_MULTI_SZ   hpqcxs08 hpqddsvc
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-08-01 22:22 1173456 ----a-w- c:\program files (x86)\Google\Chrome\Application\28.0.1500.95\Installer\chrmstp.exe
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{A6EADE66-0000-0000-484E-7E8A45000000}]
2012-12-18 19:08 215264 ----a-w- c:\program files (x86)\Adobe\Reader 11.0\Esl\AiodLite.dll
.
Contents of the 'Scheduled Tasks' folder
.
2013-08-31 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-12-09 21:56]
.
2013-08-31 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-12-09 21:56]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive1]
@="{F241C880-6982-4CE5-8CF7-7085BA96DA5A}"
[HKEY_CLASSES_ROOT\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}]
2013-08-14 22:12 261744 ----a-w- c:\users\Dr Paul Dordal\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\amd64\SkyDriveShell64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive2]
@="{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}"
[HKEY_CLASSES_ROOT\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}]
2013-08-14 22:12 261744 ----a-w- c:\users\Dr Paul Dordal\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\amd64\SkyDriveShell64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive3]
@="{BBACC218-34EA-4666-9D7A-C78F2274A524}"
[HKEY_CLASSES_ROOT\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}]
2013-08-14 22:12 261744 ----a-w- c:\users\Dr Paul Dordal\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\amd64\SkyDriveShell64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro1 (ErrorConflict)]
@="{8BA85C75-763B-4103-94EB-9470F12FE0F7}"
[HKEY_CLASSES_ROOT\CLSID\{8BA85C75-763B-4103-94EB-9470F12FE0F7}]
2013-08-13 22:18 2328776 ----a-w- c:\program files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro2 (SyncInProgress)]
@="{CD55129A-B1A1-438E-A425-CEBC7DC684EE}"
[HKEY_CLASSES_ROOT\CLSID\{CD55129A-B1A1-438E-A425-CEBC7DC684EE}]
2013-08-13 22:18 2328776 ----a-w- c:\program files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrivePro3 (InSync)]
@="{E768CD3B-BDDC-436D-9C13-E1B39CA257B1}"
[HKEY_CLASSES_ROOT\CLSID\{E768CD3B-BDDC-436D-9C13-E1B39CA257B1}]
2013-08-13 22:18 2328776 ----a-w- c:\program files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-04-04 22:12 164016 ----a-w- c:\users\Dr Paul Dordal\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-04-04 22:12 164016 ----a-w- c:\users\Dr Paul Dordal\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-04-04 22:12 164016 ----a-w- c:\users\Dr Paul Dordal\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2013-04-04 22:12 164016 ----a-w- c:\users\Dr Paul Dordal\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2012-08-08 170304]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2012-08-08 398656]
"Persistence"="c:\windows\system32\igfxpers.exe" [2012-08-08 440640]
"RTHDVCPL"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2012-07-14 12936848]
"TecoResident"="c:\program files\TOSHIBA\Teco\TecoResident.exe" [2012-08-14 169896]
"TODDMain"="c:\program files (x86)\TOSHIBA\System Setting\TODDMain.exe" [2012-08-04 213136]
"Logitech Download Assistant"="c:\windows\System32\LogiLDA.dll" [2012-09-20 3933496]
"acevents"="c:\program files\ActivIdentity\ActivClient\acevents.exe" [2012-10-19 197272]
"accrdsub"="c:\program files\ActivIdentity\ActivClient\accrdsub.exe" [2012-10-19 491192]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
mWindow Title = Internet Explorer provided by TOSHIBA
IE: E&xport to Microsoft Excel - c:\program files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\program files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
Trusted Zone: army.mil\owa.usar
TCP: DhcpNameServer = 192.168.1.1
Handler: x-owacid2 - {5B290518-830E-4C57-A66B-E4F748900C27} - c:\program files (x86)\Microsoft\SMIME Client (2010)\mimectl.dll
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Wow6432Node-HKCU-Run-ROC_ROC_APR2013_AV - c:\users\Dr Paul Dordal\AppData\Roaming\AVG April 2013 Campaign\AVG-Secure-Search-Update.exe
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
Wow6432Node-HKLM-Run-ApproveItForOfficeSetup - c:\program files (x86)\ApproveIt\Support\Tools\ApproveItForOfficeSetup.exe
Toolbar-Locked - (no file)
HKLM-Run-TCrdMain - c:\program files (x86)\TOSHIBA\Hotkey\TCrdMain_Win8.exe
HKLM-Run-TosWaitSrv - c:\program files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e96d-e325-11ce-bfc1-08002be10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
@SACL=(02 0000)
.
Completion time: 2013-08-31  12:53:23
ComboFix-quarantined-files.txt  2013-08-31 16:53
.
Pre-Run: 413,753,974,784 bytes free
Post-Run: 415,503,282,176 bytes free
.
- - End Of File - - A516EF0A751DE1BC98B311F1A199232C
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  • Staff
gringo_pr

gringo_pr

Posted
  • Staff
Posted

Hello FatherPaul

:multiple Anti Virus programs:

  • It looks like you are operating your computer with multiple Anti Virus programs running in memory at once:

    AV: AVG AntiVirus Free Edition 2013

    AV: Windows Defender

    Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

    Please remove all but one of them.

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

 ClearJavaCache::
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
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gringo_pr

gringo_pr

Posted
  • Staff
Posted

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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