Internet + Cloud Care issue (3rd party firewall/internet conection lost)

[TheDarkKnight]

Good afternoon QubicComputers,

Please download Security Check by screen317 from here or here.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

What issues remain on your computer?

[QubicComputers]

No issues, but I still have Cloud Care set to not filter web browsing, so that issue may or may not still be there.

Results of screen317's Security Check version 0.99.57

Windows 7 Service Pack 1 x64 (UAC is disabled!)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

CloudCare

Antivirus up to date! (On Access scanning disabled!)

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

JavaFX 2.1.1

Java 6 Update 31

Java 7 Update 13

Java version out of Date!

Adobe Flash Player 11.4.402.265 Flash Player out of Date!

Adobe Reader 10.1.5 Adobe Reader out of Date!

Mozilla Firefox 17.0.1 Firefox out of Date!

````````Process Check: objlist.exe by Laurent````````

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 2%

````````````````````End of Log``````````````````````

[TheDarkKnight]

Good morning QubicComputers,

When this topic is finished, you might like to fnd and post in the forum for CloudComputing as they will be better to equipped with that aprticular issue.

I notice that you have the User Account Control turned off. This is a very important security feature on Windows Vista and 7, as it allows you to restrict access to your computer and control programs that try to run. Please see below on how to turn it on:

http://windows.microsoft.com/en-AU/windows-vista/Turn-User-Account-Control-on-or-off

=====

Your version of Java is out of date. It's important to remove older versions of Java since it does not do so automatically and older versions can leave you vulnerable.

Please follow the instructions below to update Java:

• Please go to the below link and download the latest Windows 7 version:
  

http://www.java.com/en/download/manual.jsp

• Save it to your Desktop.
  
• Please go to Start>Control Panel>Programs.
  
• Navigate to any versions of Java (J2SE Runtime Environment) you have installed. They will have this icon next to them:
  
• Select Uninstall.
  
• Please double-click the installer and follow the prompts to install the latest version once all the previous versions have been successfully removed.

=====

Next, your version of Adobe Reader is out of date. It could have security vulnerabilities, so please follow these instructions to update it:

• Please go to Start>All Programs>Adobe Reader.
  
• Open Adobe Reader and navigate to Help>Check for Updates.
  
• Please follow the prompts to install the latest version.

Also, your version of Adobe Flash Player is out of date. Please follow these instructions to update to the latest version:

Go to the Adobe Global Notifications Update website here:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager05.html#118377

A small box to the right within the window should load. Please select how often you would like Adobe to check for a new update for its Flash Player.

Note: This has to be done separately for Firefox and IE.

If a new version is found:

• Please tick the License Agreement.
  
• Click Install.
  Note: If you are running Mozilla Firefox all of its windows will need to be closed.
• Click Done.

Note: In future if an update is available Adobe will notify you on your Desktop via the Adobe Download Manager.

=====

Finally, your version of Mozilla Firefox is out of date. Please do the following to update it:

• Go to Start>All Programs>Mozilla Firefox.
  
• Click Firefox>Help>About Firefox.
  
• Let it search for any updates and install them when found.
  
• Please restart your computer if prompted.

=====

In your reply please let me know how the updates go.

[QubicComputers]

Everything updated, except the Adobe items, which don't appear to have updates, don't know why... I followed the instructions you gave me, but no updates.

[TheDarkKnight]

Hey QubicComputers,

That sounds like normal Adobe.

=====

A little housekeeping to uninstall ComboFix:

Please click Start>Run and copy/paste the following text, including the space between "ComboFix and "/uninstall", into the Run box and click OK:

ComboFix /uninstall

And AdwCleaner:

• Please double click on adwcleaner.exe to run the tool.
  
• Click on Uninstall.
  
• Confirm with Yes.

To remove all of the tools we used and the files and folders they created do the following:

Double click OTL.exe.

• Click the CleanUp button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.
  

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Right-click the Recycle Bin and please select Empty Recycle Bin.

=====

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future. :thumbup:

IMPORTANT: Please enable Automatic Updates under Start > Control Panel > Automatic Updates to ensure your Windows updates regularly. This is extremely important in ensuring you remain protected against vulnerabilities and infections. This is a crucial security measure.

As a minimum, you need at least an antivirus, firewall and some type of anti-spyware program.

Please consider installing and running the following program (there is a free version available):

SpywareBlaster

A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster, can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you may be able to find out if it is a rogue here:

http://www.spywarewarrior.com/rogue_anti-spyware.htm

A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please consider using an alternate browser. Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and Add-ons, like Adblock Plus and NoScript, can make it even more secure. To avoid dangerous sites Web of Trust or McAfee SiteAdvisor can be installed. Google Chrome or Opera are other good options.

Two useful programs for keeping your programs up-to-date are FileHippo or Secunia PSI. Running one of these regularly will help you obtain the latest program updates.

Please also read Tony Klein's excellent article: How did I get infected in the first place.

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.

[QubicComputers]

Thanks for your help.

I have started using Firefox, partially because for some reason IE has begun to load very slowly...

I have uninstalled the programs used to scan the computer, as you said to, and deleted the logs.

I installed the antispyware program and will look at the tutorial you suggested.

Thanks again!

[LDTate]

Glad we could help.

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