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I've been having issues with my pc for the last month because of a few prog a buddy of mine downloaded. To say that it's messed up is being kind. I'm thinking of doing a reinstall and I'm wondering; since HE lost my Mal-PRO disc; how can I get it loaded back on after the reinstall? I still have the purchase order form for the payment in my email. What next?

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To obtain your Malwarebytes Anti-Malware license Key & ID, or to obtain a copy of your confirmation email, please contact our eCommerce partner, cleverbridge. The contact information is available at:http://www.cleverbri...2/?scope=cuseco

Please be sure to provide as much of the following information as you can to customer service representative in order to retrieve your order information:

1) Cleverbridge Reference Number

2) Date of purchase

3) Name used for purchase

4) Address used(if applicable)

5) Email address used

6) Form of payment used

Please note that Cleverbridge customer service will be able to assist you pertaining to your orders related question only.


For product support, please continue to contact Malwarebytes product support specialist.


Information found HERE

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support


As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    • You may send a Private Message to a Moderator asking for assistance.


Alternatively, as a paying customer, you can contact the help desk


If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as possible.
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