russellhyldon Posted November 18, 2011 ID:495893 Share Posted November 18, 2011 I bought a Malwarebytes cd to put onto my laptop, the cd ran, but it conected to the internet and downloaded files and then "curupt file" flashed up with this message MBAM_ERROR_LOAD_DATABASE(0, 0).I use windows 7 and have compaq presario CQ61, Im not able to download/open any files from the internet.Can anyone help me with this Link to post Share on other sites More sharing options...
daledoc1 Posted November 18, 2011 ID:495896 Share Posted November 18, 2011 Hello and welcome to MBAM:I assume that your computer is infected? Link to post Share on other sites More sharing options...
daledoc1 Posted November 18, 2011 ID:495898 Share Posted November 18, 2011 If you have access to another computer, you can install the current MBAM malware definitions database onto the infected machine by following the tutorial in the FAQ - Section A - Item #4.Then you could try to get MBAM to run on the infected machine, by following the self help instructions below.IMPORTANT NOTE: Please do NOT use any temporary file cleaners unless requested - this can cause data loss and make recovery difficultFOR SELF-HELP INFO:Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.And there are specific, self-help malware removal instructions here.ORFOR EXPERT ASSISTANCE with cleaning your system, there are 3 support options: Option 1 -- Free, Expert advice in the Malware Removal Forum Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email Option 3 -- Premium, Fee-Based SupportOPTION 1As we don't deal with malware removal in this area of the forums, you'll need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware-related problems/infections. First, please print out, read and CAREFULLY FOLLOW the directions here, skipping any steps you are unable to complete. If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below: Then please post a NEW topic in the Malware Removal forum. Please do NOT post in an open topic started by another member in the malware removal forum, even if the problem appears to be similar to yours. When posting your new thread, under "options", make sure to select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you free, one-on-one assistance when one becomes available.IMPORTANT NOTE: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.IMPORTANT NOTE: Please DO NOT post back to your topic or "bump" it within the first 48 hours.Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance. o If there is no reply from any experts after 48 hours, you may reply to the topic, asking for help again.Or o You may send a Private Message to a Moderator, asking for assistance.OPTION 2Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.OPTION 3If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.Please be patient -- someone will assist you as soon as it is possible.Thanks very much!daledoc1PS: Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read. Link to post Share on other sites More sharing options...
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