Vistadude2010

First I have a confession to make: I'm not the sharpest pencil in the pack. That said, I posted on this here (?) about three weeks ago--but have no clue where to find it. To sum up recent events, I took this machine to a free tech help event where I got a full check of everything. I had thought I had a bad virus and system was crashing. I made a list for guy to look at so he would know my issues. When I picked up machine later, I'm told power supply was failing (now replaced) and OS stuff was updated (there is noticable improvement). However, Malware-B still won't update. When I try to update I get error message "11004,0, no address found". Tech dude told me there were some conflicts he found/fixed but this software still gives this error code/message. I also have "Essentials" but I never had conflict previously. I don't have disc to re-install since it came from tech company in another city. Is there a way for this dull pencil to solve this dilima? What can I do?

I believe it was two weeks ago I last updated Malwarebytes program--maybe three. So I try to update again the other day and it won't let me. I get a message that reads,"11004,0, no address found". I went into a chat with local tech and he wrote that he believes I have a virus that is in the root-kit? I unfortunately do not have the disc to re-install program. I got it installed--initially from come-to-your-home Tech service outfit. I should also say that I had my computer in storage for over a year while I was in China. So you can imagine how much updating I had to do. I think something just slipped through while I playing catch-up. What options do I have and what does this board suggest I do? I also get re-directs to other websites (unintended) from google. I think this bug may be part of the problem. And if you offer instructions, please help me with steps I should follow since I am not as savvy as some on some procedures. Thanks.