pamster

Thank you for the advice. I shall heed it. You are correct, I need to stop picking up the viruses in the first place. This was my second in two weeks and while I managed to deal with the first one, but I don't want to deal with very frustrating problems brought on by the second infection. Again, thanks for the advice. pamster

Sorry, I've been busy rebuilding my hard drive. By fried I meant that that I got so many registry errors the system had become unstable. Go ahead and close the post though as I am almost done rebuilding the hard drive. Watch out for hello4 though as it put me down for the count. Thanks for the offer of help though, I just reached the point where I felt it was best to start over. pamster

Thanks for the suggestion. However as meetioned I can't even open malawarebytes. I did get rid of the virus but my registry is completely fried so my next step is to rebuld the old hard drive. Not much fun, but it has to be done. Thanks. pamster

Hi: Darn. I thought I already posted this, but I must have done something wrong in the post. Anyway I really need help asevery piece of protection I have (malwarebytes, Avast, and Zonealarm)have been shut down. I even tried deleting malwarebytes and then rebooted in safe mode, reinstalled and tried to run. It ran for about 3-4 seconds and then shutdown and won't restart. Other symptoms include multiple blank page popups, hijack of the browser (firefox) so I can only enter through the cache, sometimes I lose all my icons, and when I go to reboot there is one program that won't shut down--hello4. Looking at other posts,there is probably more information that you need, bur I can't give you any logs, as nothing runs. I also should mention that I'm not very "techie", so if you keep that in mind in your responses I'd appreciate it. I am good though at following directions though, so just tell me what to do and I'll do it. I apologize. After I posted this I saw it farther down on the page. There doesn't seem to be a delete available (or I can't find it) or I would have just gotten this of this post. Again my apologies, it's been a frenzied day. pamster

Hi: I'm new to this and not real literate in this field. I certainly have a problem though with malware/virus. Every bit of protection I have has been disabled (Malwarebytes, zonealarm, and Avast). I dealing with the blank page popups, my browser (firefox)gets hijacked (I have to use cache to enter the site). I tried deleting malwarebytes, restarting in safe mode, and downloading and reinstalliing. It ran for about 3 seconds and shut down and won't reopen. The only clue I have is that when I try to shut down, there is one program that won't shut down and that is hello4. I certainly would appreciate any help. Sorry for any typos, but at times it is difficult to type as I lose the cursor (five times in this sentence). pamster