Hi there my system has installed some kind of virus when my son was using it earlier. No idea how it got there but it installed a program called Whitesmoke which I was able to uninstall. I then ran malwarebytes on the system in safe mode, it found a few whitesmoke.pup files and deleted them.I then rebooted the system. Apon rebooting I cannot get internet access at all. Can someone help please. Here is my hijack this log Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 20:07:35, on 29/03/2011 Platform: Windows 7 (WinNT 6.00.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16722) Boot mode: Safe mode with network support Running processes: C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hulusearch.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 63.223.108.132:1122 R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file) R3 - URLSearchHook: (no name) - - (no file) F2 - REG:system.ini: UserInit=userinit.exe, O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file) O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - F:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2011\ievkbd.dll O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - F:\Program Files (x86)\Free Download Manager\iefdm2.dll O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - F:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2011\klwtbbho.dll O4 - HKLM\..\Run: [bCU] "C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCU.exe" O4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" O4 - HKLM\..\Run: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin O4 - HKLM\..\Run: [AVP] "F:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe" O4 - HKLM\..\Run: [switchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [AlcoholAutomount] "F:\Program Files (x86)\Alcohol Soft\Alcohol 120\axcmd.exe" /automount O4 - HKCU\..\Run: [Aim] "C:\Program Files (x86)\AIM\aim.exe" /d locale=en-US O4 - HKCU\..\Run: [steam] "F:\Program Files (x86)\Steam\steam.exe" -silent O4 - HKCU\..\Run: [uTorrent] "F:\Program Files (x86)\uTorrent\uTorrent.exe" O4 - HKCU\..\Run: [Free Download Manager] F:\Program Files (x86)\Free Download Manager\fdm.exe -autorun O4 - HKCU\..\Run: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - Startup: OpenOffice.org 3.2.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe O4 - Global Startup: Giganews Accelerator.lnk = F:\Program Files (x86)\Giganews Accelerator\GiganewsAccelerator.exe O8 - Extra context menu item: Download all with Free Download Manager - file://F:\Program Files (x86)\Free Download Manager\dlall.htm O8 - Extra context menu item: Download selected with Free Download Manager - file://F:\Program Files (x86)\Free Download Manager\dlselected.htm O8 - Extra context menu item: Download video with Free Download Manager - file://F:\Program Files (x86)\Free Download Manager\dlfvideo.htm O8 - Extra context menu item: Download with Free Download Manager - file://F:\Program Files (x86)\Free Download Manager\dllink.htm O8 - Extra context menu item: Google AdSense Preview Tool - http://pagead2.googlesyndication.com/pagead/preview/en/preview.html O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - F:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2011\klwtbbho.dll O9 - Extra button: ICQ7.4 - {73C6DCFB-B606-47F3-BDFA-9A4FBF931E37} - F:\Program Files (x86)\ICQ7.4\ICQ.exe O9 - Extra 'Tools' menuitem: ICQ7.4 - {73C6DCFB-B606-47F3-BDFA-9A4FBF931E37} - F:\Program Files (x86)\ICQ7.4\ICQ.exe O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - F:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2011\klwtbbho.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll O20 - AppInit_DLLs: F:\PROGRA~2\KASPER~1\KASPER~1\mzvkbd3.dll, F:\PROGRA~2\KASPER~1\KASPER~1\sbhook.dll O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing) O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing) O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - F:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe O23 - Service: Browser Configuration Utility Service (BCUService) - DeviceVM, Inc. - C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCUService.exe O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: JMB36X - Unknown owner - C:\Windows\SysWOW64\XSrvSetup.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: MySQL - Unknown owner - F:\Program.exe (file missing) O23 - Service: MySQLTE - Unknown owner - F:\Program.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - F:\Program Files (x86)\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version5\TeamViewer_Service.exe O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version6\TeamViewer_Service.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) O23 - Service: @%windir%\system32\inetsrv\iisres.dll,-20001 (WMSVC) - Unknown owner - C:\Windows\system32\inetsrv\wmsvc.exe (file missing) O23 - Service: XMouseButton Launcher - Highresolution Enterprises - F:\Program Files\Highresolution Enterprises\X-Mouse Button Control\XMouseButtonSvc.exe O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe -- End of file - 13544 bytes Many Thanks
