[In A Quandary: Can't log into my online MBAM software Account]

Thanks for the clarification.

😉

[In A Quandary: Can't log into my online MBAM software Account]

Thanks for the replies.  I realize support is the best place to fix this. So I will await their full response.

I tried setting up a new account and it must recognized my name as it first said there was no such account, & to create a new one.  But when I went to do that it said  account already exists.

I'll wait patiently for their response, thanks again.

[In A Quandary: Can't log into my online MBAM software Account]

I've been locked out, I have tried so many times.  I have Malwarebytes Premium (I believe it's a lifetime license for several devices), I have the License ID and Key numbers but no matter what I do I can't get in.  I can't even retrieve a forgotten password as my email address changed since buying it and those reset emails go into a thin air as far as I know.   That's my quandary.   I sent an email to support but thus fare haven't heard back apart from an auto-response.

[Running MBAM Pro 3 Alongside McAfee LiveSafe - Yes or No?]

McAfee actually do have a free Cloud AV (Google it) - AV only - no firewall or browser protection.   From what they've told me when I used to Moderate there, the major software suites are lightening up as they now, after an initial full scan, only check something when it's used.  A scan will only look for newly used items and in each instance it checks with a Cloud database.

As per that link you posted earlier, I've added exceptions in MBAM, McAfee and Windows Defender.  All is well.

Thanks 

 

 

[Running MBAM Pro 3 Alongside McAfee LiveSafe - Yes or No?]

Interesting, thanks.

[Running MBAM Pro 3 Alongside McAfee LiveSafe - Yes or No?]

3 minutes ago, hurricane said:

Hi,

Malwarebytes is basically an Anti Malware software and it can be easily used with any of the AV providers.

Regards

Thanks.  That always used to be the case but MBAM Pro advertises itself as:

Quote

Malwarebytes for Windows is a next-generation antivirus replacement. The first of its kind for home users, Malwarebytes for Windows employs four independent technology modules—anti-malware, anti-ransomware, anti-exploit, and malicious website protection—to block and remove both known and unknown threats.

...which sort of threw me off balance as they've never stated that before.

[Running MBAM Pro 3 Alongside McAfee LiveSafe - Yes or No?]

I am a long-time McAfee software fan, as well as a fan of MBAM Pro, and am currently using their latest LiveSafe software.  I read your FAQ's saying how MBAM works differently from a regular signature-based AV, so does that mean the two can run alongside or not?

BTW McAfee are switching to a new LAM or partly Cloud-based system.

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

OK, sounds good, thanks.

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

P.S. I t would be nice if we could go back and edit out spelling errors.....where's the Edit button?

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

OK I haven't forgotten you guys.   No indcidents of note since I turned on the self-protection.   Do you still want me to to do the above?

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

Well I just very gingerly enabled self-protection (both boxes) and nothing has happened, so maybe it was a case of bad timing and it possibly clashed with something else?   If you really do want me to go through that again I will but McAfee Forums, where I admin, have just upgraded their board and chaos reigns supreme as half of what worked before no longer exists.....am run ragged at the mo.   Tell me if you reallly would prefer I go ahead and do it and maybe later or in the morning I will.

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

OK, thanks/  Hope this all helps.

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

By the way, I remembered the old Technet trick to get details to show in Propertis.....disable or enable view hidden/system files, depending on what they are set to at that time, log off and back on again and presto!

 

 

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

Sorry I didn't realise you actually wanted them   Let's hope this attachment works.

EV.zip

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

OK here goes trying the other way and note that I do not like using online storage but this is courtesy of Photobucket

 

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

and once again it doesn't attach.  Of course I've had to wait ages to repost.

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

Here goes, sorry I didn't see that option.  I was looking at the symbols at the top of the composing window.

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

There isn't any file version showing, just a date. I was trying to post a picture, but am not using online picture storage so can't.

 

Date modified 25/04/2014 is only germane info in there.

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

Picture is what I'm trying to post....

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

The DEV's would like a little more info if you don’t mind…

 

Can you look at your system event logs, and look about the time when this happened and see if there are any events logged for chameleon or anything related to Malwarebytes.

 

Yes quite a lot

 

You also mentioned that you just reinstalled Vista SP2 - was it updated (Windows update) prior to the crash?

 

Fully up to date in all aspects.

 

Also, can you verify what version of mbamchameleon.sys is there? (c:\windows\system32\drivers\mbamchameleon.sys - look at properties->details)

 

I'm afraid it isn't much help but as I just installed MBAM again and up-dated it it should be the latest, no?

 

 

 

Thanks

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

Thanks for your help ;-)

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

Hope it works http://we.tl/PBgd43VScH

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

Sorry it's over 300mb in size so can't upload.   How does one edit a post here?

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

OK hope it uploads as it's huge.

[Enabling Self Protection Gave Immediate BSOD - Can't Reinstall]

Belay that, I found it.  Will post back shortly.