SherrieS

Worked like a charm! Thanks a bunch!

I have already completed this step before I posted this thread. do I need to complete again?

Can't update, period. I have CA Antivirus disabled. I was using that software and somehow got a virus (this was before I loaded Avast). What's the point of using software that doesn't work like it's supposed to. CA is provided by my cable company free of charge but honestly, I'm not happy with it at all. The only component I use of that suite is the firewall. If I remove the entire suite I will lose my firewall software. I guess I could load Zone Alarm. I'll take a look at it. Thanks for the help but I do hope after looking at all of my logs, somebody finds what my problem is.

I know it's only been 2 days but I thought I would have at least been sent a reply that someone was working on my problem. I'm not the most patient person in the world but I do see others being helped who posted after I did. Just wondering. I know there is a lot to look at from my machine. Won't somebody please let me know how much longer?! Thanks

Getting the code below when I try to update, I've been sent here DDS.txt DDS (Ver_10-03-17.01) - NTFSx86 Run by Sherrie at 4:01:19.09 on Sat 05/15/2010 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_07 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3454.2725 [GMT -4:00] AV: CA Anti-Virus *On-access scanning disabled* (Updated) {17CFD1EA-56CF-40B5-A06B-BD3A27397C93} AV: avast! antivirus 4.8.1368 [VPS 100514-1] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D} FW: CA Personal Firewall *enabled* {14CB4B80-8E52-45EA-905E-67C1267B4160} ============== Running Processes =============== C:\WINDOWS\system32\nvsvc32.exe C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup svchost.exe svchost.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe svchost.exe C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe C:\Documents and Settings\All Users.WINDOWS\Application Data\EPSON\EPW!3 SSRP\E_S40RP7.EXE C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\System32\svchost.exe -k HPZ12 C:\WINDOWS\System32\svchost.exe -k HPZ12 C:\WINDOWS\system32\svchost.exe -k imgsvc C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe C:\WINDOWS\system32\RUNDLL32.EXE C:\USBStorage\USBDetector.exe C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe C:\WINDOWS\RTHDCPL.EXE C:\WINDOWS\system32\AsusUSBSwitch\AsUsbSw.exe C:\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe C:\Program Files\HP\HP UT\bin\hppusg.exe C:\Program Files\iTunes\iTunesHelper.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Logitech\SetPoint\SetPoint.exe C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe C:\PROGRA~1\Webshots\Webshots.scr C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE C:\Program Files\McAfee Security Scan\1.0.150\McUICnt.exe C:\WINDOWS\system32\taskmgr.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Documents and Settings\Sherrie.COCKER-PALACE\Desktop\dds.scr ============== Pseudo HJT Report =============== uStart Page = hxxp://www.google.com/ uSearch Page = hxxp://www.google.com uSearch Bar = hxxp://www.google.com/ie uDefault_Search_URL = hxxp://www.google.com/ie uInternet Settings,ProxyOverride = *.local uSearchAssistant = hxxp://www.google.com/ie uSearchURL,(Default) = hxxp://www.google.com/search?q=%s BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\acrobat\activex\AcroIEHelper.dll BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll BHO: OToolbarHelper Class: {ead3a971-6a23-4246-8691-c9244e858967} - c:\program files\paypal\paypal plug-in\PayPalHelper.dll TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll TB: PayPal Plug-In: {dc0f2f93-27fa-4f84-acaa-9416f90b9511} - c:\program files\paypal\paypal plug-in\OToolbar.dll EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll EB: MasterCook Bar: {c92041c1-6d22-4069-ba0e-66246aa752b0} - c:\windows\system32\shdocvw.dll uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [spybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe mRun: [cctray] "c:\program files\ca\ca internet security suite\cctray\cctray.exe" mRun: [CAVRID] "c:\program files\ca\ca internet security suite\ca anti-virus\CAVRID.exe" mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup mRun: [nwiz] nwiz.exe /install mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit mRun: [uSBDetector] c:\usbstorage\USBDetector.exe mRun: [RTHDCPL] RTHDCPL.EXE mRun: [Asus USB Switch] c:\windows\system32\asususbswitch\AsUsbSw.exe mRun: [cafwc] c:\program files\ca\ca internet security suite\ca personal firewall\cafw.exe -cl mRun: [ToolBoxFX] "c:\program files\hp\toolboxfx\bin\HPTLBXFX.exe" /enum:on /alerts:on /systrayIcon:on mRun: [<NO NAME>] mRun: [HPUsageTracking] "c:\program files\hp\hp ut\bin\hppusg.exe" "c:\program files\hp\hp ut\" mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" dRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe StartupFolder: c:\docume~1\sherri~1.coc\startm~1\programs\startup\webshots.lnk - c:\program files\webshots\Launcher.exe StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\1.0.150\SSScheduler.exe IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000 IE: MasterCook: Select Image - c:\program files\mastercook 9\web\MCIEContext.hta IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll IE: {E6EF5071-7647-4E85-9785-87B6CF5CB561} - {C92041C1-6D22-4069-BA0E-66246AA752B0} - c:\windows\system32\shdocvw.dll LSP: c:\windows\system32\VetRedir.dll Trusted Zone: turbotax.com DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxp://supportcenter.rr.com/sdccommon/download/tgctlcm.cab DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.0/srl_bin/sysreqlab3.cab DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} - hxxp://www.nvidia.com/content/DriverDownload/nforce/NvidiaSmartScan.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://dl8-cdn-01.sun.com/s/ESD44/JSCDL/jdk/6u7/jinstall-6u7-windows-i586-jc.cab?e=1215812925482&h=6b3662e2554478ec587e3600835ec959/&filename=jinstall-6u7-windows-i586-jc.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} - hxxps://www.ach.nationalcity.com/viewer/activeXViewer/activexviewer.cab DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL Notify: LBTWlgn - c:\program files\common files\logitech\bluetooth\LBTWlgn.dll Notify: PFW - UmxWnp.Dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe" Hosts: 127.0.0.1 www.spywareinfo.com ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\sherri~1.coc\applic~1\mozilla\firefox\profiles\re5wlt4l.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.rr.com/flash/index.cfm?rev=10315 FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\ FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} ---- FIREFOX POLICIES ---- c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true); c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false); c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true); c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true); c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32); c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600); c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false); c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false); c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1); c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false); c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2); c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1); c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25); c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800); c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25); c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5); c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false); c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr ef", true); c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", ""); c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false); c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false); c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true); c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600); c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com"); c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff"); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties"); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties"); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org"); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com"); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20); c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20); ============= SERVICES / DRIVERS =============== R0 KmxStart;KmxStart;c:\windows\system32\drivers\KmxStart.sys [2008-6-24 93712] R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-5-7 114768] R1 KmxAgent;KmxAgent;c:\windows\system32\drivers\KmxAgent.sys [2008-6-24 63504] R1 KmxFile;KmxFile;c:\windows\system32\drivers\KmxFile.sys [2008-6-24 45584] R1 KmxFw;KmxFw;c:\windows\system32\drivers\KmxFw.sys [2008-6-24 115216] R1 VET-FILT;VET File System Filter;c:\windows\system32\drivers\vet-filt.sys [2007-11-22 26352] R1 VET-REC;VET File System Recognizer;c:\windows\system32\drivers\vet-rec.sys [2007-11-22 21104] R1 VETEFILE;VET File Scan Engine;c:\windows\system32\drivers\vetefile.sys [2009-10-13 739696] R1 VETFDDNT;VET Floppy Boot Sector Monitor;c:\windows\system32\drivers\vetfddnt.sys [2007-11-22 21488] R1 VETMONNT;VET File Monitor;c:\windows\system32\drivers\vetmonnt.sys [2007-11-22 32240] R2 AdobeActiveFileMonitor7.0;Adobe Active File Monitor V7;c:\program files\adobe\photoshop elements 7.0\PhotoshopElementsFileAgent.exe [2008-9-16 169312] R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-5-7 20560] R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-5-7 138680] R2 CAISafe;CAISafe;c:\program files\ca\ca internet security suite\ca anti-virus\isafe.exe [2007-11-22 144960] R2 KmxCF;KmxCF;c:\windows\system32\drivers\KmxCF.sys [2008-6-24 134648] R2 KmxSbx;KmxSbx;c:\windows\system32\drivers\KmxSbx.sys [2008-6-24 66576] R2 LANPkt;Realtek LANPkt Protocol Driver;c:\windows\system32\drivers\LANPkt.sys [2007-8-17 8960] R2 ubsbm;Unibrain 1394 SBM Driver;c:\windows\system32\drivers\UBSBM.sys [2005-7-27 14080] R2 ubumapi;Unibrain 1394 FireAPI Driver;c:\windows\system32\drivers\UBUMAPI.sys [2005-7-27 36352] R2 UmxAgent;HIPS Event Manager;c:\program files\ca\sharedcomponents\hipsengine\UmxAgent.exe [2007-10-4 1010192] R2 UmxCfg;HIPS Configuration Interpreter;c:\program files\ca\sharedcomponents\hipsengine\UmxCfg.exe [2007-10-18 801296] R2 UmxPol;HIPS Policy Manager;c:\program files\ca\sharedcomponents\hipsengine\UmxPol.exe [2008-6-24 281104] R2 VETMSGNT;VET Message Service;c:\program files\ca\ca internet security suite\ca anti-virus\vetmsg.exe [2007-11-22 238832] R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-5-7 254040] R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-5-7 352920] R3 KmxCfg;KmxCfg;c:\windows\system32\drivers\KmxCfg.sys [2008-6-24 88816] R3 LNE100;Linksys LNE100TX(v5) Fast Ethernet Adapter;c:\windows\system32\drivers\lne100v5.sys [2007-12-31 36224] R3 PPCtlPriv;PPCtlPriv;c:\program files\ca\ca internet security suite\ca anti-spyware\PPCtlPriv.exe [2007-5-24 189704] R3 ubohci;Unibrain 1394 OHCI Driver;c:\windows\system32\drivers\ubohci.sys [2005-7-27 77056] R3 VETEBOOT;VET Boot Scan Engine;c:\windows\system32\drivers\veteboot.sys [2009-10-13 133520] S3 A3AB;D-Link AirPro 802.11a/b Wireless Adapter Service(A3AB);c:\windows\system32\drivers\A3AB.sys [2005-3-22 450400] S3 Diag69xp;Diag69xp;c:\windows\system32\drivers\diag69xp.sys [2007-8-17 11648] S3 RTLVLAN;Realtek VLAN Intermediate Driver;c:\windows\system32\drivers\RTLVLAN.SYS [2007-8-17 16384] S3 ubsbp2;Unibrain SBP2 Bus Driver;c:\windows\system32\drivers\ubsbp2.sys [2005-7-27 33664] =============== Created Last 30 ================ 2010-05-14 00:18:53 4199784 ----a-w- c:\windows\system32\cdintf400.dll 2010-05-13 23:14:21 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys 2010-05-13 23:14:18 20952 ----a-w- c:\windows\system32\drivers\mbam.sys 2010-05-13 23:14:17 0 d-----w- c:\program files\Malwarebytes' Anti-Malware 2010-05-08 12:45:02 0 d-----w- c:\windows\system32\wbem\Repository 2010-05-08 12:43:04 0 d-----w- c:\program files\Bonjour 2010-05-08 12:42:24 0 d-----w- c:\program files\iPod 2010-05-08 12:42:23 0 d-----w- c:\program files\iTunes 2010-05-03 21:56:29 0 d-----w- c:\program files\Spybot - Search & Destroy 2010-05-03 21:56:29 0 d-----w- c:\docume~1\alluse~1.win\applic~1\Spybot - Search & Destroy 2010-05-03 11:16:02 0 dc----w- c:\docume~1\alluse~1.win\applic~1\{74D08EB8-01D1-4BAE-91E3-F30C1B031AC6} 2010-05-03 11:15:48 0 d-----w- c:\program files\Lavasoft 2010-05-02 15:27:32 0 ----a-w- c:\documents and settings\sherrie.cocker-palace\defogger_reenable 2010-04-30 11:12:18 0 d-----w- c:\docume~1\alluse~1.win\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521} ==================== Find3M ==================== 2012-12-18 08:11:34 9056 ------w- c:\windows\fonts\NothingNet.ttf 2010-05-15 01:08:23 991750 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k0 2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k7 2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k6 2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k5 2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k4 2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k3 2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k2 2010-05-15 01:08:23 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k1 2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll 2010-02-25 06:24:37 916480 ----a-w- c:\windows\system32\wininet.dll 2010-02-16 14:08:49 2146304 ----a-w- c:\windows\system32\ntoskrnl.exe 2010-02-16 13:25:04 2024448 ----a-w- c:\windows\system32\ntkrnlpa.exe 1993-02-16 16:58:50 1323 ------w- c:\program files\CHKLIST.CPS 1991-03-19 12:20:54 938 ------w- c:\program files\TUESDAY.TXT 1991-03-19 12:03:54 1088 ------w- c:\program files\WORK.TM 1991-03-10 20:41:22 7040 ------w- c:\program files\MACROS.OVL 1991-03-10 18:30:42 3143 ------w- c:\program files\SAMPLE.PRO 1990-11-05 01:40:58 1014 ------w- c:\program files\PCBACKUP.HST 1990-08-16 17:53:36 255936 ------w- c:\program files\PCSHELL.IMG 1990-08-16 17:50:02 8000 ------w- c:\program files\DESKTOP.IMG 1990-08-16 17:49:56 42816 ------w- c:\program files\DESKTOP.OVL 1990-07-03 12:42:38 1240 ------w- c:\program files\PHONE.TEL 2008-08-21 09:02:14 16384 --sha-w- c:\windows\system32\config\systemprofile\cookies\index.dat 2008-08-21 09:02:14 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\index.dat 2008-08-21 09:02:03 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082120080822\index.dat 2008-08-21 09:02:14 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\temporary internet files\content.ie5\index.dat ============= FINISH: 4:02:28.78 =============== MBAM log Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org Database version: 4052 Windows 5.1.2600 Service Pack 3 Internet Explorer 8.0.6001.18702 5/14/2010 9:00:00 PM mbam-log-2010-05-14 (21-00-00).txt Scan type: Quick scan Objects scanned: 163123 Time elapsed: 6 minute(s), 55 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) I will now try to wait patiently while you fantabulous gurus take a look at all this stuff. Believe me, being patient is not one of my virtues, but I'll try. Thanks a bunch for all the help!!! ark.zip attach.zip

MBAM log Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org Database version: 4052 Windows 5.1.2600 Service Pack 3 Internet Explorer 8.0.6001.18702 5/14/2010 9:00:00 PM mbam-log-2010-05-14 (21-00-00).txt Scan type: Quick scan Objects scanned: 163123 Time elapsed: 6 minute(s), 55 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) Please keep in mind, I have not been able to update due to the error.

Sorry Sure would be nice if we could edit our posts

error code is Visit My Website

I wasn't using Spybot or AdAware but since I can't get the updates I have resorted to have both of them operational.

Tony, I use Avast 4.8 Home Edition for Anti-Virus Anti Spyware by CA, Inc Version 9.1.0.22, engine version 5.6.9.5, sig version 5/14/2010 Personal Firewall by CA Inc Version 9.1.0.38, engine ver 1.2.276 OS Sys is Win XP Pro SP3 all updates available have been installed I'm not sure, but I do know my computer is running very slow. I have minimal start up programs and processes. I also have SpyBot and Ad-Aware that I use occasionally. I know it's overkill but stuff seems to get thru on occasion. Thanks for all the help! @Sherrie Would you mind telling what anti-virus / internet security/ firewall (and what version they are) and other security software are on your system? And one more question: do you think is there any malware/ virus present in your system? @Dallas Michael To avoid possible confusion, please make a new topic, and state the anti-virus / internet security/ firewall (and what version they are) and other security software your system is using in that topic. Thank you. -------------------- Regards, Tony.

I'm still getting an error, see the reply above. I would really like to get this resolved. Thanks for the help thus far.

Followed your instructions, program installed ok but still get the following error when I try to update:

Will give this a try tonight when I return from work. Thanks and I'll let you know the outcome!

Sure, the first message I received is as follows: An error has occurred. Please report this error code to our support team. MBAM_ERROR_UPDATING (122,0, MultiByteToWideChar). The data area passed to a system call is too small. After uninstalling, rebooting and reinstalling I received the following: An error occurred. Please report the following error code to the Malwarebytes' Anti-Malware support team. Error code 702 (0,453)

I just reloaded your program. I was receiving an error when I tried to update. so, I uninstalled, rebooted, then reinstalled from a flash drive. The program did an automatic update and I received a new error message when it was extracting files. I have attached both error messages. Do I have a bug? What do I need to do next? Thanks for any help you can offer. Sherrie